Send and receive mail around the clock
My Post 24

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With My Post 24, you can send (only within Switzerland) or collect parcels and registered letters around the clock. The terminal compartments can also be used as lockers.

The advantages for you:

Receive and send consignments flexibly 24/7
Create and pay for the shipping label directly at the terminal
Choose the My Post 24 terminal even during your online purchase
Use “My consignments“ to conveniently redirect your consignment to a My Post 24 terminal.

Here’s how it works
Receive parcels

Receive

1

Sign up free for My Post 24 in the “My Post” customer portal. Following this, you will receive a letter by post within three days with the confirmation code for your address.
2

Provide the sender with the address of your preferred My Post 24 terminal and the User ID you have created.
Details on addressing consignments correctly (PDF, 1.6 MB)[Media | Not Accessible]
3

You will be notified about incoming parcels by e-mail or MMS.
4

You can collect the parcel or the registered letter using your personal QR collection code from the relevant My Post 24 terminal. You may be asked for a signature and to pay a fees.

Send

1

Take your parcels or registered letters to a My Post 24 terminal near you.
2

Create the address labels incl. barcodes directly at the terminal, or scan the barcode on the return label.
3

Should shipping costs apply, pay for these and attach the address label to your consignment.
4

Place your consignment in the compartment which opens, closing it afterwards.

Use via the Post-App

We are currently installing new My Post 24 terminals that can be used with the Post-App. In order to use these terminals, it is necessary to install the Post-App.

Download the Post-App:

Procedure: receipt of an addressed item

Install the Post-App on your smartphone.
Go to the relevant My Post 24 terminal.
Click on the “Collection link” in the e-mail you received informing you that a consignment is ready for collection.
The Post-App opens automatically; follow the instructions.

Find out how to receive your directly addressed items (only in German):

My Post 24 – use with the Post-App (German version).

Procedure: depositing a pre-franked parcel

Install the Post-App on your smartphone.
Go to the relevant My Post 24 terminal.
Open the Post-App and tap on “Send”.
Follow the instructions in the Post-App.

Collection note

A member of our delivery staff passed by when you were out and you have received a collection note informing you that a parcel has been deposited for collection in a terminal which you can operate via the Post-App. Undeliverable items will be deposited at My Post 24 terminals that can be used with the Post-App only for customers who have an account in our “My Post” customer portal and whose address has been confirmed.

Procedure:

Install the Post-App on your smartphone.
Go to the terminal at the address given on the collection note, then open the Post-App.
Scan the QR code on the collection note and follow the instructions.

Shipping costs with My Post 24

Inexpensive

Eyecatcher title Online Discount Eyecatcher text

PostPac Economy

Compartment XS 8 x 19 x 61 cm: 5.95
Compartment S 8 x 44 x 61 cm: 5.95
Compartment M 17.5 x 44 x 61 cm: 5.95
Compartment L 36.5 x 44 x 61 cm: 8.25
Compartment XL 74.5 x 44 x 61 cm: 17.45

Fast

Eyecatcher title Online Discount Eyecatcher text

PostPac Priority

Compartment XS 8 x 19 x 61 cm: 7.65
Compartment S 8 x 44 x 61 cm: 7.65
Compartment M 17.5 x 44 x 61 cm: 7.65
Compartment L 36.5 x 44 x 61 cm: 10.70
Compartment XL 74.5 x 44 x 61 cm: 19.55

Shipping costs for registered letters

Up to B4 format 1000 g, 2 cm thickness: 5.30
Up to B5 format 250 g, 5 cm thickness: 5.30

My Post 24 – Operation via mobile phone

Inexpensive

Eyecatcher title Online Discount Eyecatcher text

PostPac Economy

Compartment S 9.5 x 44 x 55 cm: 5.95
Compartment M 20 x 44 x 55 cm: 5.95
Compartment L 41 x 44 x 55 cm: 8.25
Compartment XL 83 x 44 x 55 cm: 17.45

Fast

Eyecatcher title Online Discount Eyecatcher text

PostPac Priority

Compartment S 9.5 x 44 x 55 cm: 7.65
Compartment M 20 x 44 x 55 cm: 7.65
Compartment L 41 x 44 x 55 cm: 10.70
Compartment XL 83 x 44 x 55 cm: 19.55

Shipping costs for registered letters

Up to B4 format 1000 g, 2 cm thickness: 5.30
Up to B5 format 250 g, 5 cm thickness: 5.30

All prices in CHF, incl. VAT

Who is this service for and preconditions

The My Post 24 service is exclusively available to private individuals with their place of residence in Switzerland.

To use My Post 24, please complete one-off registration free of charge in the “My Post” customer portal. Following this, you will receive a letter by post within three days with the confirmation code for your address.

After you have signed up, an e-mail will be sent to you with your personal user ID. You will need this ID to use a My Post 24 terminal as a recipient address.

If you have already registered, add the “PickPost and My Post 24” option in the “My Post” customer portal under “Settings” and check whether your address has already been confirmed (“My Post”, under User profile -> Address). If your address has not been confirmed, please request a confirmation code.

My Post 24 is active once you have received the confirmation by e-mail.

To use My Post 24, you require a mobile phone that supports MMS, with a telephone number registered in Switzerland.

In order for your consignment to be delivered to your chosen My Post 24 terminal, the address must be saved as follows:

Address fields	Address details	Example with Steven Sample My Post 24 User ID
First name and last name	First name and last name	Steven Sample
Additional address information	Keyword and User ID	MyPost24 “Your User ID” ¹
Street	My Post 24 address	MP PostParc
Postcode and town	Postcode and town	3008 Berne

Should only three address lines be available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.

¹ ↑ Please write the keyword, MyPost24, and the User ID as one word, e.g. MyPost24 PT123456.

Finding address PickPost or My Post 24 (PDF, 1.6 MB)

My Post 24 terminal compartments differ in size and can hold consignments with the following dimensions:

Compartment size	Height x width x length (in cm)	Can be rented as a locker	Price in CHF every 24 hours
XS	8 x 19 x 61	Yes	4.00
S	8 x 44 x 61	Yes	4.00
M	17,5 x 44 x 61	Yes	6.00
L	36,5 x 44 x 61	Yes	8.00
XL	74,5 x 44 x 61	Yes	16.00

All prices in CHF, incl. VAT

When collecting consignments using My Post 24, the following costs may (depending on the billing method) be incurred:

Customs duties
Cost of goods
Forwarding to parcel terminals
Possible fees
Cash on delivery amount (if the “electronic cash on delivery” value-added service is used)

If a consignment is already on the way to your home, you will receive a notification on the online service “My consignments”. You then have the opportunity to redirect the parcel to a My Post 24 terminal.

Or have you already found a collection note in your letter box? Even then, you can still have your consignment redirected.

You can also redirect consignments using “Collection note” in the free Post-App.

Consignments that are addressed to a My Post 24 terminal, but which cannot be delivered there, need to be collected at the nearest Swiss Post branch.

FAQs

Consignments with shipping labels include returns of ordered goods and pre-printed labels for parcels. As a private customer, you can create shipping labels easily and conveniently using the “Domestic parcel labels” online service.

Touch the screen, scan the consignment barcode or enter the consignment number manually, accept the GTC for PickPost and My Post 24 (PDF, 80.6 KB), scan the GAS code (business reply label), select the desired compartment size, place the consignment in the compartment (which opens automatically), close the compartment and select whether you would like to print a receipt for the consignment or receive it by e-mail.

Consignments without shipping labels

You

touch the screen and select the main menu,
select the “Drop off” function on the terminal
accept the PickPost My Post 24 GTC (PDF, 80.6 KB),
select the “Franking and addressing” function,
choose a shipping option,
select the desired format,
enter a recipient address,
pay with any common debit or credit card,
stick the shipping label on the parcel and scan the consignment barcode,
place the consignment in the compartment which opens automatically,
close the compartment
and select whether you would like to print a receipt for the consignment or receive one by e-mail.

Accepted:

Parcels up to 30 kg
Registered letters
International consignments*
Swiss-Express “Moon”
Delivery by Swiss Post

Not accepted:

Courier consignements
SameDay afternoon and SameDay evening
Delivery by a different company (e.g. DHL, DPD, FedEx, UPS)
Unregistered letters

Consignements without barcode

Letters and international consignments that contain goods and are correctly addressed to My Post 24 terminal but do not feature Track & Trace will be provided with a barcode and deposited at the My Post 24 terminal by Swiss Post. The recipient will be notified. Letters and international consignments without Track & Trace that do not contain goods will be delivered by Swiss Post to the recipient’s domicile.

*For deliveries from abroad, please clarify with the sender whether Swiss Post has been selected for the delivery.

My Post 24 terminals, which are operated via the display screen:

Compartments	Max. parcel sizes Height x width x length (in cm)
XS	8 x 19 x 61
S	8 x 44 x 61
M	17.5 x 44 x 61
L	36.5 x 44 x 61
XL	74.5 x 44 x 61

My Post 24 terminals, which are operated via mobile phone:

Compartments	Max. parcel sizes Height x width x length (in cm)
S	9.5 x 44 x 55
M	20 x 44 x 55
L	41 x 44 x 55
XL	83 x 44 x 55

The My Post 24 service is exclusively available to private individuals with their place of residence in Switzerland. Letter and parcel labels or barcodes with a franking licence for business customers therefore cannot be deposited at a terminal.

As a business customer, you have various other options, such as domicile collection, depositing in a Swiss Post branch or in a logistics center.

More information

GTC "PickPost" and "My Post 24" (PDF, 78.7 KB)

Contact us
We are here to help

+41 800 888 099

mypost24@post.ch

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Send and receive mail around the clock My Post 24

Anchor Navigation

Here’s how it works Receive parcels

Receive

Send

Use via the Post-App

Procedure: receipt of an addressed item

My Post 24 – use with the Post-App (German version).

Procedure: depositing a pre-franked parcel

Collection note

Shipping costs with My Post 24

Inexpensive

Fast

Shipping costs for registered letters

My Post 24 – Operation via mobile phone

Inexpensive

Fast

Shipping costs for registered letters

Who is this service for and preconditions

Registration

Find User ID

Addressing items correctly

Find My Post 24 address

Renting lockers

Collecting mail

Redirecting mail

Returning items

FAQs

How can I pay any fees at the My Post 24 terminal?

Can my representative collect the consignment at a My Post 24 terminal with a power of attorney?

Must I opt for a specific My Post 24 terminal to use for all my consignments?

How do I send a consignment with a shipping label?

How do I send a consignment without a shipping label?

Can I post shipments abroad?

SameDay afternoon and SameDay evening consignments cannot be delivered to a My Post 24 terminal.

Which consignments can I/can’t I collect from a My Post 24 terminal?

Where can I check my customer number (User ID) for PickPost and My Post 24?

What size parcels can I post in a My Post 24 terminal?

Can I have consignments from abroad delivered to a My Post 24 terminal?

What do I need in order to collect a consignment at a My Post 24 terminal?

As a business customer, can I deposit my consignments at a My Post 24 terminal?

More information

Contact us We are here to help

Send and receive mail around the clock
My Post 24

Here’s how it works
Receive parcels

Contact us
We are here to help