Send and receive mail around the clock
My Post 24
Here’s how it works
Receive parcels
Receive
Sign up free for My Post 24 in the Customer Center.
Provide the sender with the address of your preferred My Post 24 terminal and the User ID you have created.
Details on addressing consignments correctly (PDF, 406.1 KB)
You will be notified about incoming parcels by e-mail or MMS.
You can collect the parcel or the registered letter using your personal QR collection code from the relevant My Post 24 terminal. You may be asked for a signature and to pay a fees.
Send
Take your parcels or registered letters to a My Post 24 terminal near you.
Create the address labels incl. barcodes directly at the terminal, or scan the barcode on the return label.
Should shipping costs apply, pay for these and attach the address label to your consignment.
Place your consignment in the compartment which opens, closing it afterwards.
Shipping costs with My Post 24
Inexpensive
PostPac Economy
- Compartment size XS 8 x 19 x 61 cm
- 5.50*
- Compartment size S 8 x 44 x 61 cm
- 5.50*
- Compartment size M 17.5 x 44 x 61
- 5.50*
- Compartment size L 36.5 x 44 x 61 cm
- 9.50*
- Compartment size XL 74.5 x 44 x 61 cm
- 19.00*
Fast
PostPac Priority
- Compartment size XS 8 x 19 x 61 cm
- 7.50*
- Compartment size S 8 x 44 x 61 cm
- 7.50*
- Compartment size M 17.5 x 44 x 61
- 7.50*
- Compartment size L 36.5 x 44 x 61 cm
- 11.50*
- Compartment size XL 74.5 x 44 x 61 cm
- 22.00*
Shipping costs for registered letters
- Up to B4 format 1000 g, 2 cm thickness
- 5.30
- Up to B5 format 250 g, 5 cm thickness
- 5.30
* Reduced price, valid from 01.01. until 31.12.2020
All prices in CHF, incl. VAT
Who is this service for and preconditions
The My Post 24 service is exclusively available to private individuals with their place of residence in Switzerland.
To use My Post 24, please complete one-off registration free of charge in the Customer Center. Following this, you will receive a letter by post within three days with the confirmation code for your address.
After you have signed up, an e-mail will be sent to you with your personal user ID. You will need this ID to use a My Post 24 terminal as a recipient address.
If you have already registered, add the “PickPost and My Post 24” option in the Customer Center under “Settings” and check whether your address has already been confirmed (Customer Center, under User profile -> Address). If your address has not been confirmed, please request a confirmation code.
My Post 24 is active once you have received the confirmation by e-mail.
To use My Post 24, you require a mobile phone that supports MMS, with a telephone number registered in Switzerland.
You can find your personal User ID in the Customer Center settings. If you wish, you can also set your own User ID there.
In order for your consignment to be delivered to your chosen My Post 24 terminal, the address must be saved as follows:
| Address fields | Address details | Example with Steven Sample My Post 24 User ID |
|---|---|---|
| First name and last name | First name and last name | Steven Sample |
| Additional address information | Keyword and User ID | MyPost24 “Your User ID” 1 |
| Street | My Post 24 address | MP PostParc |
| Postcode and town | Postcode and town | 3008 Berne |
Should only three address lines be available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.
1 ↑ Please write the keyword, MyPost24, and the User ID as one word, e.g. MyPost24 PT123456.
You will find My Post 24 terminals that are currently available in the location search. Under "Show location search”, you will find the correct addresses.
My Post 24 terminal compartments differ in size and can hold consignments with the following dimensions:
| Compartment size | Height x width x length (in cm) | Can be rented as a locker | Price in CHF every 24 hours |
|---|---|---|---|
| XS | 8 x 19 x 61 | Yes | 4.00 |
| S | 8 x 44 x 61 | Yes | 4.00 |
| M | 17,5 x 44 x 61 | Yes | 6.00 |
| L | 36,5 x 44 x 61 | Yes | 8.00 |
| XL | 74,5 x 44 x 61 | Yes | 16.00 |
All prices in CHF, incl. VAT
When collecting consignments using My Post 24, the following costs may (depending on the billing method) be incurred:
-
Customs duties
-
Cost of goods
-
Forwarding to parcel terminals
-
Possible fees
-
Cash on delivery amount (if the “electronic cash on delivery” value-added service is used)
If a consignment is already on the way to your home, you will receive a notification on the online service “My consignments”. You then have the opportunity to redirect the parcel to a My Post 24 terminal.
Or have you already found a collection note in your letter box? Even then, you can still have your consignment redirected.
You can also redirect consignments using “Collection note” in the free Post-App.
Consignments that are addressed to a My Post 24 terminal, but which cannot be delivered there, need to be collected at the nearest Swiss Post branch.
Returns with a return label can simply be scanned at the terminal and placed in the corresponding compartment. If the online retailer requires reimbursement for the return, you can pay the amount electronically at the terminal.
FAQs
For every order, enter the desired My Post 24 terminal as the reception address along with your user ID. In this way, you can select a different My Post 24 terminal for each consignment.
Consignments with shipping labels include returns of ordered goods and pre-printed labels for parcels. Shipping labels can easily and conveniently be created using the “Domestic parcel labels” online service.
You
- touch the screen,
- scan the consignment barcode, or enter the consignment number manually
- accept the PickPost My Post 24 GTC (PDF, 148.5 KB),
- scan the GAS (business reply label) code,
- select the desired compartment size,
- place the consignment in the compartment which opens automatically,
- close the compartment
- and select whether you would like to print a receipt for the consignment or receive one by e-mail.
Consignments without shipping labels
You
- touch the screen and select the main menu,
- select the “Drop off” function on the terminal
- accept the PickPost My Post 24 GTC (PDF, 148.5 KB),
- select the “Franking and addressing” function,
- choose a shipping option,
- select the desired format,
- enter a recipient address,
- pay with any common debit or credit card,
- stick the shipping label on the parcel and scan the consignment barcode,
- place the consignment in the compartment which opens automatically,
- close the compartment
- and select whether you would like to print a receipt for the consignment or receive one by e-mail.
All services and fees can be paid for using the following debit and credit cards: PostFinance Card, Maestro, Visa and MasterCard.
Import consignments must enter the Swiss Post channel in order to be delivered via My Post 24. This depends on the logistics partner chosen by the sender to ship the international consignment. If in doubt, please ask your supplier for information.
When collecting consignments, My Post 24 customers need only scan the QR code received by e-mail and/or MMS. The compartment then opens automatically and the consignment can be removed.
To collect a consignment from a My Post 24 terminal, a representative does not require authorization. You can simply forward the QR code received by e-mail and/or MMS to the desired person.
Accepted:
- Parcels up to 30 kg
- Registered letters
- International consignments*
- Swiss-Express “Moon”
- Delivery by Swiss Post
Not accepted:
- Courier consignements
- SameDay afternoon and SameDay evening
- Delivery by a different company (e.g. DHL, DPD, FedEx, UPS)
- Unregistered letters
Consignements without barcode
Letters and international consignments that contain goods and are correctly addressed to My Post 24 terminal but do not feature Track & Trace will be provided with a barcode and deposited at the My Post 24 terminal by Swiss Post. The recipient will be notified. Letters and international consignments without Track & Trace that do not contain goods will be delivered by Swiss Post to the recipient’s domicile.
*For deliveries from abroad, please clarify with the sender whether Swiss Post has been selected for the delivery.
My Post 24 is not available for all consignments. Swiss Post does not deliver SameDay afternoon and SameDay evening mail to My Post 24 terminals.