Send and receive mail around the clock
My Post 24

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With My Post 24, you can send (only within Switzerland) or collect parcels and registered letters around the clock. The terminal compartments can also be used as lockers.

The advantages for you:

  • Receive and send consignments flexibly 24/7
  • Create and pay for the shipping label directly at the terminal
  • Choose the My Post 24 terminal even during your online purchase
  • Use “My consignments“ to conveniently redirect your consignment to a My Post 24 terminal.

Here’s how it works
Receive parcels

Receive

  1. 1

    Sign up free for My Post 24 in the “My Post” customer portal. Following this, you will receive a letter by post within three days with the confirmation code for your address.

  2. 2

    Provide the sender with the address of your preferred My Post 24 terminal and the User ID you have created.

    Details on addressing consignments correctly (PDF, 1.6 MB)[Media | Not Accessible]

  3. 3

    You will be notified about incoming parcels by e-mail or MMS.

  4. 4

    You can collect the parcel or the registered letter using your personal QR collection code from the relevant My Post 24 terminal. You may be asked for a signature and to pay a fees.

Send

  1. 1

    Take your parcels or registered letters to a My Post 24 terminal near you.

  2. 2

    Create the address labels incl. barcodes directly at the terminal, or scan the barcode on the return label.

  3. 3

    Should shipping costs apply, pay for these and attach the address label to your consignment.

  4. 4

    Place your consignment in the compartment which opens, closing it afterwards.

Use via the Post-App

My Post 24: Use via the Post-App

We are currently installing new My Post 24 terminals that can be used with the Post-App. In order to use these terminals, it is necessary to install the Post-App.

Download the Post-App:

Procedure: receipt of an addressed item

  • Install the Post-App on your smartphone.
  • Go to the relevant My Post 24 terminal.
  • Click on the “Collection link” in the e-mail you received informing you that a consignment is ready for collection.
  • The Post-App opens automatically; follow the instructions.

Find out how to receive your directly addressed items (only in German):

My Post 24 – use with the Post-App (German version).

Procedure: depositing a pre-franked parcel

  • Install the Post-App on your smartphone.
  • Go to the relevant My Post 24 terminal.
  • Open the Post-App and tap on “Send”.
  • Follow the instructions in the Post-App.

Collection note

A member of our delivery staff passed by when you were out and you have received a collection note informing you that a parcel has been deposited for collection in a terminal which you can operate via the Post-App. Undeliverable items will be deposited at My Post 24 terminals that can be used with the Post-App only for customers who have an account in our “My Post” customer portal and whose address has been confirmed.

Procedure:

  • Install the Post-App on your smartphone.
  • Go to the terminal at the address given on the collection note, then open the Post-App.
  • Scan the QR code on the collection note and follow the instructions.

Shipping costs with My Post 24

Inexpensive

Eyecatcher title Online Discount Eyecatcher text

PostPac Economy

Compartment XS
8 x 19 x 61 cm
5.95
Compartment S
8 x 44 x 61 cm
5.95
Compartment M
17.5 x 44 x 61 cm
5.95
Compartment L
36.5 x 44 x 61 cm
8.25
Compartment XL
74.5 x 44 x 61 cm
17.45

Fast

Eyecatcher title Online Discount Eyecatcher text

PostPac Priority

Compartment XS
8 x 19 x 61 cm
7.65
Compartment S
8 x 44 x 61 cm
7.65
Compartment M
17.5 x 44 x 61 cm
7.65
Compartment L
36.5 x 44 x 61 cm
10.70
Compartment XL
74.5 x 44 x 61 cm
19.55

Shipping costs for registered letters

 
Up to B4 format 1000 g, 2 cm thickness
5.30
Up to B5 format 250 g, 5 cm thickness
5.30

My Post 24 – Operation via mobile phone

Inexpensive

Eyecatcher title Online Discount Eyecatcher text

PostPac Economy

Compartment S
9.5 x 44 x 55 cm
5.95
Compartment M
20 x 44 x 55 cm
5.95
Compartment L
41 x 44 x 55 cm
8.25
Compartment XL
83 x 44 x 55 cm
17.45

Fast

Eyecatcher title Online Discount Eyecatcher text

PostPac Priority

Compartment S
9.5 x 44 x 55 cm
7.65
Compartment M
20 x 44 x 55 cm
7.65
Compartment L
41 x 44 x 55 cm
10.70
Compartment XL
83 x 44 x 55 cm
19.55

Shipping costs for registered letters

Up to B4 format 1000 g, 2 cm thickness
5.30
Up to B5 format 250 g, 5 cm thickness
5.30

All prices in CHF, incl. VAT

Who is this service for and preconditions

The My Post 24 service is exclusively available to private individuals with their place of residence in Switzerland.

FAQs

More information

Contact us
We are here to help

+41 800 888 099