Terminals with a screen: You can make cashless payments with PostFinance Card, TWINT, Maestro, V PAY, Visa and Mastercard.

Terminals without a screen operated with the Post-App: You can make cashless payments with PostFinance Card, TWINT, Visa, Mastercard, American Express and your customer account balance. You can pay any fees directly in the Post-App after you have logged in.

No, you alone have the right and responsibility for collecting your consignment. You will receive a QR code for this purpose. You can pass the QR code on to someone else, but at your own risk. Swiss Post excludes any liability in this case.

No, for every order, enter the desired My Post 24 terminal as the delivery address along with your User ID. This means that you can select a different My Post 24 terminal for each consignment.

Consignments with shipping labels mean parcel returns, parcels pre-franked online and pre-franked registered mail. As a private customer, you can create shipping labels easily and conveniently using the “Domestic parcel labels” online service.

Terminals with a screen: Touch the screen, scan the consignment barcode or enter the consignment number manually. Follow the instructions on the screen. When finished, don’t forget to close the compartment and select how you want to receive your receipt.

Terminals without a screen operated with the Post-App: You will need the Post-App. Go to the My Post 24 terminal. Open the Post-App on your smartphone and tap “Send”. Follow the instructions in the Post-App.

Terminals with a screen: You can create and print out the label directly at the My Post 24 terminal. Here’s how it works

1. Touch the screen and select the main menu
2. Select the “Drop off” function
3. Accept the PickPost and My Post 24 (PDF, 76.7 KB) GTC
4. Select the “Franking and addressing” function
5. Select the shipping method
6. Select the required format
7. Enter the recipient address
8. Pay with any common debit or credit card
9. Attach the shipping label to the parcel and scan the consignment barcode
10. Place the consignment in the compartment which opens automatically
11. Close the compartment and confirm on the screen
12. Select whether or not you want a receipt for the consignment

Terminals without a screen operated with the Post-App: You cannot create and print out shipping labels at these terminals.

No, you can only hand in international consignments at a Swiss Post branch.

No, these consignments cannot be delivered to a My Post 24 terminal.

There are two types of My Post 24 terminals: Terminals that are operated with a screen and terminals without a screen that are operated with the Post-App.

It is currently not possible to operate the terminals with a screen with the Post-App.

My Post 24 terminals with a screen

• Receive directly addressed parcels ¹ ↑
• Rent a locker ¹ ↑
• Receive parcels with a collection note
• Send pre-franked parcel returns (GAS, mail order returns)
• Send pre-franked parcels online as PostPac Economy and PostPac Priority
• Buy and send parcel labels for PostPac Economy and Priority at the terminal
• Buy and send registered mail labels

Terminals without a screen operated with the Post-App:

• Receive directly addressed parcels ² ↑
• Receive parcels with a collection note (login is not required if no fees apply) ² ↑
• Send pre-franked parcel returns (GAS, mail order returns) (you will need a fully verified login if fees apply)
• Send pre-franked parcels online as PostPac Economy and PostPac Priority
• Send pre-franked registered letters

¹ You will need a verified login for this service.

²  The following preconditions apply to this service: 1. You have a fully verified login to www.swisspost.ch in the “My Post” customer portal. 2. You have downloaded the Post-App. 3. You have subscribed to notifications from the “My consignments” online service, preferably via push notification.

Accepted:

Precondition: Your consignment is delivered by Swiss Post

• Parcels up to 30 kg
• Registered letters
• A Mail Plus letter mail
• International consignments (e.g. international consignments with goods or PRIORITY Plus). Please ask the sender whether Swiss Post has been chosen to deliver the item.
• Swiss-Express “Moon”

Not accepted:

• Courier consignments
• SameDay afternoon
• SameDay evening
• Delivery by a different company (e.g. DHL, DPD, FedEx, UPS)
• Consignments that require an ID check or signing of a contract 
• Unregistered letters
• Receiving Dispoboxes
• Receiving wine with “VinoLog”
• Consignments that exceed the maximum compartment size XL (74.5 x 44 x 61 cm for terminals with a screen and 83 x 44 x 55 cm for terminals without a screen operated with the Post-App). Swiss Post forwards consignments that are too large to the nearest collection point, for example to a branch.

Note: A small number of online shops do not allow their consignments to be delivered to access points with the My Post 24/PickPost service or forwarded to these access points with “My consignments”.

Consignments without barcode

For letters and international consignments without a barcode containing goods and with correct addressing to a My Post 24 terminal, Swiss Post will provide them with a barcode, deposit them at the My Post 24 terminal and notify the customer. Swiss Post delivers international consignments that do not have a barcode or contain goods to the recipient’s home.

You can find your User ID (customer number) in the “My Post” customer portal under “Address and receiving mail” ❭ “PickPost and My Post 24”.

Go to User ID

My Post 24 terminals with a screen:

My Post 24 terminals without a screen operated with the Post-App:

The PickPost service with direct addressing does not work with companies other than Swiss Post (e.g. DHL, DPD, FedEx, UPS).

Terminals with a screen: To pick up consignments, all you have to do is scan the QR code you received by e-mail and/or SMS at the terminal. The compartment then opens automatically and you can remove the consignment. If you need to sign to receive the consignment, you can do so directly on the terminal screen. You can pay any fees directly using the payment terminal.

Terminals without a screen operated with the Post-App: You must have the Post-App installed on your smartphone. Go to the terminal and click on the collection link in the e-mail or SMS you received. The Post-App opens, the connection between your smartphone and the terminal is established and you can remove your consignment.

It is also possible to receive a parcel against signature or payment. To do so, you must be logged into the Post-App.

Another option for collection is subscribing to notifications from the “My consignments” online service when you are logged into the Post-App, preferably via push notification. Go to the terminal and select the “Collect at terminal” button for the consignment in “My consignments”.

Yes, you can have consignments redirected to a PickPost access point or a My Post 24 terminal in the “My consignments” online service. This is free of charge provided the consignment has not yet been sorted.

Our delivery staff will leave a collection note in your letter box if you are not at home when they call.

Terminals with a screen: Go to the terminal specified on the collection note. Scan the QR code on the collection note or tap the screen and follow the instructions.   

Terminals without a screen operated with the Post-App: Install the Post-App on your smartphone. Go to the terminal specified on the collection note and open the Post-App. Scan the QR code on the collection note and follow the instructions.

No, the My Post 24 service is exclusively available to private individuals whose place of residence is located in Switzerland. Letter and parcel labels or barcodes with a franking licence for business customers therefore cannot be deposited at a terminal.

As a business customer, you have various other options, such as domicile collection, depositing at a Swiss Post branch or a logistics center.

A locker function is available at My Post 24 terminals with a screen. Touch the screen and tap on the “Locker” menu item. You will receive two collection codes by e-mail and/or SMS. You enter these codes at the terminal when you or another person wish to open the locker again.

Please note:

• This service is subject to a charge. You pay directly when you store your goods.
• You will need your User ID to rent a locker. You can find it in your customer account. Go to User ID
• You can rent a locker for a maximum of seven days.
• Uncollected goods or items stored will be returned after the seven-day period. To do so, we will charge the amount of the rental costs not yet paid, shipping and packaging, plus an additional fee.
• Misuse will be prosecuted and any damage must be paid for.

Not all My Post 24 terminal locations require a house number for addressing. Is it mandatory to include one when entering an address in the online shop? If so, enter a space in the field for the house number.