My Post 24: Sending and collecting mail at terminals

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My Post 24 terminal
Receive and post consignments independently, even when Swiss Post is closed – at more than 220 My Post 24 terminals.

The benefits of My Post 24 for you

Preconditions

You can use the My Post 24 service if you are a private individual with your place of residence in Switzerland.

Registration step icons

Register for My Post 24

Create a customer account by registering on the My Post customer portal at www.swisspost.ch. Within three working days, you will receive a code to verify your address and subsequently your account. You can then make full use of My Post 24 and PickPost.

Registration step icons

Not sure if your account is already verified?

Your address and account are already verified if you get regular information about received consignments by e-mail or in the Post-App, or if you have subscribed to notifications from the “My consignments” online service.

You will need your User ID to use My Post 24 and PickPost. You can find it in your customer account.

Receiving mail
Here’s how it works

1. Select My Post 24 terminals as your collection point

In some online shops, you can automatically select a My Post 24 terminal as the collection point for your order. If this is not the case, enter the address of the terminal you require manually.

You can find the current My Post 24 terminals here in the Location search.

Screenshot of form. Additional address information and last name are highlighted.

2. Enter the correct address in the online shop

Your consignment must be specially addressed so that it can be delivered to a My Post 24 terminal.

When entering the address of the terminal you require in the online shop, please note the following: enter both the keyword “My Post 24” and your User ID in the “Additional address information” field. If only three address lines are available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.

Customer at a My Post 24 terminal.

3. Collect consignment

You will receive an e-mail and/or SMS as soon as your consignment has arrived. It will tell you how to pick up your consignment.

Video tutorials

Receiving a directly addressed consignment – operation with a screen

Screen: Receiving a directly addressed parcel

Receiving a directly addressed consignment – operation with the Post-App (in German only)

Receiving a directly addressed parcel

Collection note – operation with the Post-App (in German only)

Receiving a directly addressed parcel

Sending mail
Here’s how it works

There are two different types of My Post 24 terminals, which are operated either with a screen or with the Post-App.

Graphic: Terminals with and without a screen. With screen is highlighted.

To post a consignment at a My Post 24 terminal with a screen, first touch the screen. Then follow the instructions displayed.

You can post pre-franked business reply labels (GAS) and mail order returns at these terminals. You can also use them to post registered letters and parcels as PostPac Economy or PostPac Priority. You can buy and print out shipping labels for these consignments directly at the terminal. As a private customer, you can also create labels with barcodes for parcels directly using the “Domestic parcel labels” online service.

Video tutorials

Posting a consignment – operation with the screen

Video tutorial My Post 24 terminal with screen

Using a My Post 24 terminal as a locker – operation with the screen

How to use a My Post 24 terminal as a locker.

Compartment sizes and shipping costs

The following compartment sizes are available.

Inexpensive

Eyecatcher title Online discount Eyecatcher text

PostPac Economy

Compartment XS
8 x 19 x 61 cm
5.95
Compartment S
8 x 44 x 61 cm
5.95
Compartment M
17.5 x 44 x 61 cm
5.95
Compartment L
36.5 x 44 x 61 cm
8.25
Compartment XL
74.5 x 44 x 61 cm
17.45

Fast

Eyecatcher title Online discount Eyecatcher text

PostPac Priority

Compartment XS
8 x 19 x 61 cm
7.65
Compartment S
8 x 44 x 61 cm
7.65
Compartment M
17.5 x 44 x 61 cm
7.65
Compartment L
36.5 x 44 x 61 cm
10.70
Compartment XL
74.5 x 44 x 61 cm
19.55

Shipping costs for registered letters

Up to B4 format 1000 g, 2 cm thickness
5.30
Up to B5 format 250 g, 5 cm thickness
5.30

All prices in CHF incl. VAT

Graphic: Terminals with and without a screen. Without screen is highlighted.

For My Post 24 terminals that are operated with the Post-App and do not have a screen, you will need the Post-App. To post a consignment, go to the My Post 24 terminal. Open the Post-App on your smartphone and tap “Send”. Follow the instructions in the app.

You can post pre-franked business reply labels (GAS), mail order returns and pre-franked registered letters at these terminals. You can also use them to post pre-franked parcels as PostPac Economy or PostPac Priority. As a private customer, you can also create and print out labels for your parcels directly using the “Domestic parcel labels” online service.

Download the Post-App

Download the Post-App here.

Video tutorials

Sending pre-franked parcels – operation with the Post-App (German only)

Video: Sending pre-franked parcels

Compartment sizes and shipping costs

The following compartment sizes are available.

Inexpensive

Eyecatcher title Online discount Eyecatcher text

PostPac Economy

Compartment S
9.5 x 44 x 55 cm
5.95
Compartment M
20 x 44 x 55 cm
5.95
Compartment L
41 x 44 x 55 cm
8.25
Compartment XL
83 x 44 x 55 cm
17.45

Fast

Eyecatcher title Online discount Eyecatcher text

PostPac Priority

Compartment S
9.5 x 44 x 55 cm
7.65
Compartment M
20 x 44 x 55 cm
7.65
Compartment L
41 x 44 x 55 cm
10.70
Compartment XL
83 x 44 x 55 cm
19.55

All prices in CHF incl. VAT

Frequently asked questions

More information

Any questions?
We will be happy to help.

+41 800 888 099