To use PickPost, complete the free, one-off registration process in the Customer Center. You will then receive a letter with a confirmation code for your address within three days. After you have signed up, you will receive an e-mail with your personal User ID. You will need this ID to specify an access point offering the PickPost service as a recipient address. If you have already registered, add the “PickPost and My Post 24” option in the Customer Center under “Mailing and receipt services” (Activate services and edit settings). PickPost is active once you have received the confirmation by e-mail. To use SMS notifications, you require a mobile phone with a telephone number registered in Switzerland.

You can find your personal User ID in the Customer Center settings. If you wish, you can also set your own User ID there.

To ensure that your consignment can be delivered to your chosen access point using the PickPost service, the address must be entered as follows:

Should only three address lines be available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.

¹ ↑ Please write the keyword PickPost and the User ID each as one word, e.g. PickPost PT123456.

You can find the current access points offering the PickPost service in the location search. You will find the correct addresses under “Show location details”.

When collecting consignments using PickPost, the following costs may (depending on the billing method) be incurred:

• Customs duties
• Cost of goods
• Charges for forwarding to parcel terminals
• Possible fees
• Cash on delivery amount (if the “electronic cash on delivery” value-added service is used)

At certain My Post Service access points, you can also send unfranked parcels. When posting in branches, prices based on weight apply.

At My Post Service collection and acceptance points such as PickMup, prices are determined based on parcel size (PDF, 115.9 KB) (M, L and XL).

If a consignment is already on the way to your home, you will receive a notification by e-mail or SMS. You then have the option of using the “My consignments” online service to redirect the parcel to an access point of your choice that offers the PickPost PickPost service.

Or have you already found a collection note in your letter box? Even then, you can still have your consignment redirected.

You can also redirect consignments using “Collection note” in the free Post-App.

You can easily hand over returns that have a return label at an access point using the PickPost service. If the online retailer requires reimbursement for the return, you can pay the amount directly there.

Returning goods to mail order companies