Flexible parcel drop-off and collection
PickPost

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Are you often not at home when the mail carrier calls? Then PickPost is the ideal solution for you. Because with PickPost, you’ll benefit from flexible receipt of parcels and registered letters.

The advantages for you:

PickPost is free of charge
You can receive your consignments flexibly
In some online shops, you can select the receipt location
You can redirect parcels with ease via “My consignments”

Location or postcode
Branch or facility

Here’s how it works

Receiving parcels

1

Register free of charge for the PickPost service.
2

In online shops with integrated PickPost, you can select the desired collection point during the check-out process, or enter the address of the service point offering the PickPost service and your user ID.
3

Notifications about incoming parcels will be provided by e-mail or SMS.
4

You can collect the parcel or registered letter with proof of notification (SMS or e-mail) and a valid ID at the service point offering the PickPost service. Where required, you must sign for the receipt of the consignment and pay any expenses.

Who is this service for and preconditions

The PickPost service is exclusively available to private individuals with their place of residence in Switzerland.

To use PickPost, complete the free, one-off registration process in the Customer Center. You will then receive a letter with a confirmation code for your address within three days. After you have signed up, you will receive an e-mail with your personal User ID. You will need this ID to specify a service point offering the PickPost service as a recipient address. If you have already registered, add the “PickPost and My Post 24” option in the Customer Center under “Settings”. PickPost is active once you have received the confirmation by e-mail. To use SMS notifications, you require a mobile phone with a telephone number registered in Switzerland.

To ensure that your consignment can be delivered to your chosen service point using the PickPost service, the address must be entered as follows:

Address fields	Address details	Example with Steven Sample and PickPost User ID
First name and last name	First name and last name	Steven Sample
Additional address information	Keyword and User ID	PickPost “Your User ID”¹
Street	PickPost address	Bahnhofstrasse 67
Postcode and town	Postcode and town	5000 Aarau

Should only three address lines be available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.

¹ ↑ Please write the keyword PickPost and the User ID each as one word, e.g. PickPost PT123456.

Finding adress PickPost or My Post 24 (PDF, 400.6 KB)

When collecting consignments using PickPost, the following costs may (depending on the billing method) be incurred:

Customs duties
Cost of goods
Charges for forwarding to parcel terminals
Possible fees
Cash on delivery amount (if the “electronic cash on delivery” value-added service is used)

If a consignment is already on the way to your home, you will receive a notification by e-mail or SMS. You then have the option to redirect the parcel to a service point of your choice that offers the PickPost service, using the “My consignments” online service.

Or have you already found a collection note in your letter box? Even then, you can still have your consignment redirected.

You can also redirect consignments using “Collection note” in the free Post-App.

FAQs

When collecting consignments, you must provide the consignment number (proof of notification via SMS or e-mail) and a valid, official form of identification. Family members with the same last name may also collect consignments for you if they have a valid, official form of identification with them.

You can authorize a third party to collect a correctly labelled consignment with a single authorization at a self-operated branch or at a branch with partner. You can order a single authorization via the “Edit collection note” online service or by telephone via the Swiss Post Contact Center.

Single or permanent authorizations are not valid at service points that offer only the PickPost service.

Accepted:

Parcels up to 30 kg
Registered letters
International consignments*
Swiss-Express “Moon”
Delivery by Swiss Post

Not accepted:

Courier consignments
SameDay afternoon and SameDay evening
Delivery by a different company (e.g. DHL, DPD, FedEx, UPS)
Non-registered items

Consignments without barcode

Letters and international consignments without a barcode, containing goods and with correct addressing to a service point offering the PickPost service will be provided with a barcode by Swiss Post and deposited at the appropriate point, and the customer will be notified. Swiss Post delivers international consignments that do not have a barcode or contain goods to the recipient’s home.

* For international consignments, please clarify with the sender whether Swiss Post has been selected for the delivery.

Go to the “All online services” page, set the “Segment” filter to “Private” or “Business” and the “Requirement” filter to “Receiving mail” and select the “PickPost and My Post 24” online service. Then log in.

The online service can also be accessed via the main navigation “Private → Receiving mail” or “Business → Receiving mail”. Under the heading “Process online”, select the “PickPost and My Post 24” online service.

More information

GTC "PickPost" and "My Post 24" (PDF, 148.5 KB)

Contact us
We are here to help

+41 800 888 099

pickpost@swisspost.ch

Flexible parcel drop-off and collection
PickPost

Anchor Navigation

Here’s how it works

Receiving parcels

Who is this service for and preconditions

FAQs

Accepted:

Not accepted:

Consignments without barcode

More information

Contact us
We are here to help

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Flexible parcel drop-off and collection PickPost

Anchor Navigation

Here’s how it works

Receiving parcels

Who is this service for and preconditions

Registration

Finding your User ID

Addressing items correctly

Finding a PickPost address

Collecting mail

Sending mail

Redirecting mail

Returning items

FAQs

Do I need to choose a specific service point offering the PickPost service for all of my consignments?

Can SameDay afternoon and SameDay evening consignments be delivered to a service point?

Can I have consignments from abroad sent to a service point offering the PickPost service?

Can I still use the old P.O. Box addressing system?

What do I need in order to collect a consignment from a service point?

Can my representative collect the consignment at a service point with my authorization?

Which consignments can I collect from a service point offering the PickPost service, and which cannot be collected?

Where can I check my customer number for PickPost and My Post 24?

More information

Contact us We are here to help

Flexible parcel drop-off and collection
PickPost

Contact us
We are here to help