An order is suitable both for private customers and for businesses that would like to receive without delay at their new address all addressed postal items which have been sent to their old address because of a move.

Ideally, you should place your order at least four working days (Monday to Saturday) before the desired start date for the order.

However, it is also possible to place an express order no later than 11 p.m. the evening before the order start date. Express orders are subject to a surcharge.

Please note that you need a Swiss Post customer login verified by mail to place an order via the online channel.

Express orders without a verified login are not possible.

There are three options for issuing us with your forwarding order.

Issue the order online

You can place your order online at any time. To do so, you simply require a Swiss Post Customer Login verified by mail.

If you do not have a Swiss Post Customer Login and do not wish to register, the following two options for issuing an order are available to you:

Issue the order at the counter

You can place your order at the counter of your nearest Swiss Post branch. Please ensure you bring a valid ID with you.

Issue the order using a form

You will also find a solution in a branch with partner. On request, you can obtain the necessary forms to place your order. Please observe the notes when filling in, signing and sending back the form to us, and include a copy of your ID in the enclosed envelope.

The “Change of address with forwarding” order applies domestically for 6, 12 or 18 months, and abroad for 12 months. After this period has expired, consignments sent to the old address will be returned to the sender with a corresponding remark. If you want a longer or permanent redirection, please contact our Swiss Post Contact Center on +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland), or use the online form. 

Debt collection documents can only be forwarded within the debt collection district.

The following are generally excluded from forwarding:

• Domestically and abroad: consignments with a poste restante or military address, Innight consignments to be delivered as part of general area delivery services, PromoPost consignments, as well as free newspapers and consignments from other delivery businesses.
• Abroad: court documents, debt collection documents, parcels and consignments with military addresses.

Yes, addressed letter mail can be forwarded to foreign addresses. court documents, debt collection documents, parcels and consignments with military addresses.

Mail items with your old address are first sent to the corresponding branch postdelivery office. Based on your order, they will then be forwarded to the new address. Swiss Post requires one working day for forwarding this mail.

You can change or cancel your issued orders as follows:

Online

• Up to 2 days prior to expiry
• Access is possible via the login for swisspost.ch, or in the case of one-off orders, without a login using the direct link in the confirmation e-mail.

Contact form

Order modification using an online form

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Go to the contact form

Branch

Order modification at the counter

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Your closest branch

Telephone

Alternatively, you can modify or cancel your order by telephone up to two days prior to its expiry: +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland).