Change of address with forwarding
Forward mail

All persons from 18 years of age and companies.

Preferably four working days before the desired forwarding.

You can also issue the forwarding order as an express order until 11 p.m. on the previous evening. Express orders cost an additional 10 francs.

You can have your consignments forwarded within Switzerland for 6, 12 or 18 months. Forwarding abroad takes 12 months. After this deadline, consignments will be returned to your old address with a note to the sender.

Would you like to have your consignments forwarded for a longer period of time, or even permanently? If so, please call our Swiss Post Contact Center on +41 848 888 888 (CHF 0.08/min from landline phones within Switzerland) or use the online form.

Switzerland and abroad

• Consignments with a poste restante or military address
• Innight consignments that are delivered on parcel carrier rounds only
• PromoPost consignments
• Free newspapers and consignments from other delivery organizations

Good to know: debt collection documents are only forwarded within the debt collection district.

Abroad

• Court documents
• Debt collection documents
• Parcels
• Letters with small goods
• Consignments with military addresses

Yes, we redirect letters to addresses abroad. We do not forward the following consignments abroad:

• Court documents
• Debt collection documents
• Parcels
• Letters with small goods
• Consignments with military addresses

Postal items sent to your old address are first sent to the old delivery point. Only then will the mail be forwarded to the new address. This is why it takes one working day longer for post to arrive at your new address.

You can change or cancel your orders in various ways up to two days before they expire. Find out more about when you can change or cancel an order and how to do it.

Online:

You can change or cancel your order yourself using your login at swisspost.ch.

Go to login

Online contact form

You can instruct us to change or cancel your order using the online contact form. This requires the following:

• Private customers need a copy of their ID.
• Business customer are required to provide a copy of the power of representation (e.g. HR extract) and an ID

To the contact form

Branch

• Private customers need a copy of their ID.
• Business customer are required to provide a copy of the power of representation (e.g. HR extract) and an ID

Find your nearest branch

Tel.

Call us on +41 848 888 888. Calls cost CHF 0.08/min. from landline phones within Switzerland.