Business reply label for letters
Reply mail for which you pay the postage for your customers

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With the letter business reply label, your customers can react to offers, surveys and campaigns quickly and easily without paying any postage and get in touch with you. You cover the cost of postage – of course, only for the items that are actually sent back.

  • Return by A Mail or B Mail
  • Options for consignments from Switzerland and abroad (Combi Response/Global Response)
  • Simple payment for items received by monthly invoice

The Cicero bar business reply label option will be discontinued from 31 December 2021. Since 1 January 2020, you have the option of designing business reply labels when franking using a data matrix code (DmC). Please refer to the information in the factsheet (PDF, 541.1 KB)Document is unavailable. (German version) and Swiss Post’s guidelines and design specifications.

Create postage paid impressions

Documents

Who is this service for? Preconditions

“Business reply label” is a service for business customers with a billing relationship with Swiss Post.

If you do not yet have a billing relationship with Swiss Post, you can apply for one.

Apply for a billing relationship

By sending business reply labels, you as a business customer accept the conditions and guidelines in the associated factsheet as an integral component of your contract with Swiss Post. In particular, you undertake to prepare your consignments with business reply labels correctly and to pay the applicable price for any business reply label returned to you.

Here’s how it works

Create the “business reply label” postage paid impression using the “Create postage paid impressions” online service

or:

Prepare the data matrix code in accordance with the directives in the “Barcodes and data matrix codes for letter mail” manual.

and:

Create the layout with the help of the formatting templates.

To ensure trouble-free mailing, obtain approval free of charge from our final proof specialists before producing business reply labels. Our specialists are also happy to provide advice on general queries or special requests relating to the layout of business reply labels.

Prices

Business reply label for letters

A simple response element for customer retention

Price calculation:

Consignment price for A Mail or B Mail items including a surcharge of CHF 0.10 per consignment for the business reply label product:

A Mail

Prices up to B5

Up to 25 x 17.6 cm, 2 cm thick

1–250 g
1.10

Prices up to B4

Up to 35.3 x 25 cm, 2 cm thick

1–1000 g
2.10

B Mail individual item

Prices up to B5

Up to 25 x 17.6 cm, 2 cm thick

1–250 g
0.95

Prices up to B4

Up to 35.3 x 25 cm, 2 cm thick

1–1000 g
1.90

B Mail bulk mailing*

Prices up to B5

Up to 25 x 17.6 cm, 2 cm thick

1–250 g
0.64

Prices up to B4

Up to 35.3 x 25 cm, 2 cm thick

1–1000 g
1.06

* For B Mail bulk mailings, the price includes the first weight surcharge of 1–20 g.

All prices in CHF (incl. VAT)

FAQs

Contact

Give us a call

CHF 0.08/min. from landline phones within Switzerland
Monday till Friday: 7.30am - 6pm

+41 58 667 85 91

+41 58 667 85 91

Write to us

kmu@post.ch

For the deaf

For the deaf or hard of hearing

In sign language

Our address

Post CH Ltd
Post Net
Sales SME
Wankdorfallee 4
3030 Bern

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Creating a draft
Creating letters correctly

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  • Layout and print templates

Select the “final proof” competence center in your region

Find out more

Having a draft checked
Obtaining a final proof

  • Having a layout draft checked 
  • Written requests will be answered within 72 hours
  • No nasty surprises 
  • Free of charge
  • For customers with billing relationship

Select the “final proof” competence center in your region

Obtaining a final proof

Obtaining a final proof