Business reply label with data matrix code for letters
Reply mail for which you pay the postage for your customers

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With the letter business reply label, your customers can react to offers, surveys and campaigns quickly and easily without paying any postage and get in touch with you. You cover the cost of postage – of course, only for the items that are actually sent back.

Return by A Mail or B Mail
Options for consignments from Switzerland and abroad (Combi Response/Global Response)
Simple payment for items received by monthly invoice

The business reply label with Cicero bar option will be discontinued. From 1 January 2022, only business reply labels with a data matrix code will be accepted for final proof. Supplies of consignments featuring the business reply label with Cicero bar can still be used up until 31 December 2023. New or reprinted items must feature the postage paid impression for business reply labels with data matrix code.

Create postage paid impressions

Documents

“Business reply item” factsheet (German version) (PDF, 430.9 KB)

Who is this service for? Preconditions

“Business reply label” is a service for business customers with a billing relationship with Swiss Post.

If you do not yet have a billing relationship with Swiss Post, you can apply for one.

Apply for a billing relationship

By sending business reply labels, you as a business customer accept the conditions and guidelines in the associated factsheet as an integral component of your contract with Swiss Post. In particular, you undertake to prepare your consignments with business reply labels correctly and to pay the applicable price for any business reply label returned to you.

Here’s how it works

Create the “business reply label” postage paid impression using the “Create postage paid impressions” online service

or:

Prepare the data matrix code in accordance with the directives in the “Barcodes and data matrix codes for letter mail” manual.

and:

Create the layout with the help of the formatting templates.

To ensure trouble-free mailing, obtain approval free of charge from our final proof specialists before producing business reply labels. Our specialists are also happy to provide advice on general queries or special requests relating to the layout of business reply labels.

Prices

Business reply label with data matrix code for letters

A simple response element for customer retention

Price calculation:

Consignment price for A Mail or B Mail items including a surcharge of CHF 0.10 per consignment for the business reply label with data matrix code product or CHF 0.12 per consignment for the business reply label with Cicero product:

A Mail

Prices up to B5

Up to 25 x 17.6 cm, 2 cm thick

1–250 g: 1.20

Prices up to B4

Up to 35.3 x 25 cm, 2 cm thick

1–1000 g: 2.20

B Mail individual item

Prices up to B5

Up to 25 x 17.6 cm, 2 cm thick

1–250 g: 1.00

Prices up to B4

Up to 35.3 x 25 cm, 2 cm thick

1–1000 g: 1.95

B Mail bulk mailing*

Prices up to B5

Up to 25 x 17.6 cm, 2 cm thick

1–250 g: 0.66

Prices up to B4

Up to 35.3 x 25 cm, 2 cm thick

1–1000 g: 1.06

* For B Mail bulk mailings, the price includes the first weight surcharge of 1–20 g.

All prices in CHF (incl. VAT)

FAQs

If you would like use business reply labels outside Switzerland, the Combi Response and Global Response problems are available to you:

You can use Combi Response for mailings to addresses both within Switzerland and abroad.
You can use Global Response only for business reply labels that are being sent abroad.

With dynamic codes (DmC), you can also include customized elements such as customer-, location- or action-related data in the code. This means you will receive data about the sorting of each individual response, enabling you to automate your response management.

You can create a dynamic data matrix code for business reply labels with the “Barcodes and data matrix codes for letter mail” manual (PDF, 3.9 MB) (German version) and your own software, or with the assistance of a print service provider or letter shop.

If you wish to use business reply labels as referral cards* or for other unfranked responses, then you may produce and use these business reply labels without a printed recipient address. More information can be found in the “Business reply label” factsheet (PDF, 441.2 KB).

*You can issue referral cards at the point of sale or enclose them with a mailing, parcel or magazine. This enables your customers to recommend your company.

Yes, that is possible. For registered mail, the value-added service is displayed as a “GAS” product and value-added service code instead of as a data matrix code. More information is available at www.swisspost.ch/registered. The print template can be found with the design templates.

Yes, you can. However, please note that the requirements for the use of business reply labels for election and voting consignments are not the same as for standard business reply labels. You can find further information at www.swisspost.ch/election-and-voting in the “Business reply label for election and voting consignments” factsheet (PDF, 124.2 KB) (German version).

Contact

Give us a call

CHF 0.08/min. from landline phones within Switzerland
Monday till Friday: 7.30am - 6pm

+41 58 667 85 91

Write to us

kmu@post.ch

For the deaf

For the deaf or hard of hearing

In sign language

Our address

Post CH Ltd
Post Net
Sales SME
Wankdorfallee 4
3030 Bern

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Layout and print templates

Select the “final proof” competence center in your region

Find out more

Having a draft checked
Obtaining a final proof

Having a layout draft checked
Written requests will be answered within 72 hours
No nasty surprises
Free of charge
For customers with billing relationship

Select the “final proof” competence center in your region

Obtaining a final proof

Navigate on post.ch

Business reply label with data matrix code for letters Reply mail for which you pay the postage for your customers

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Documents

Who is this service for? Preconditions

Here’s how it works

Prices

Business reply label with data matrix code for letters

Price calculation:

A Mail

Prices up to B5

Prices up to B4

B Mail individual item

Prices up to B5

Prices up to B4

B Mail bulk mailing*

Prices up to B5

Prices up to B4

FAQs

Can I also use business reply labels outside Switzerland?

What advantage does a dynamic data matrix code on my business reply labels bring me over a static data matrix code, and how I can create one?

Can I also use the business reply label without a recipient address?

Can I combine business reply labels with a registered mail (R) barcode?

Can I also use business reply labels for election and voting consignments?

Can I also use business reply labels in combination with the “Redirect mail” and “Sort out mail” services?

Contact

Give us a call

Write to us

For the deaf

Our address

This might interest you too

Creating a draft Creating letters correctly

Having a draft checked Obtaining a final proof

Business reply label with data matrix code for letters
Reply mail for which you pay the postage for your customers

Creating a draft
Creating letters correctly

Having a draft checked
Obtaining a final proof