Business reply label for letters
Reply mail for which you pay the postage for your customers

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With the letter business reply label, your customers can react to offers, surveys and campaigns quickly and easily without paying any postage and get in touch with you. You cover the cost of postage – of course, only for the items that are actually sent back.

  • Return by A Mail or B Mail
  • Options for consignments from Switzerland and abroad (Combi Response/Global Response)
  • No minimum circulation; also applicable to individual returns 
  • Simple payment for items received by monthly invoice

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Who is this service for? Preconditions

“Business reply label” is a service for business customers with a billing relationship with Swiss Post.
By sending business reply labels, you as a business customer accept the conditions and guidelines in the associated factsheet as an integral component of your contract with Swiss Post. In particular, you undertake to prepare your consignments with business reply labels correctly and to pay the applicable price for any business reply label returned to you.

To ensure trouble-free mailing, we recommend that you obtain approval from our final proof specialists before production of the business reply labels.

Do you want to send business reply label with a Cicero bar? You must register this in a branch with an obligation note. This will ensure legitimization of the relevant delivery point to bill the consignments.

Here’s how it works

Create the “business reply label” postage paid impression using the “Create postage paid impressions” online service


Prepare the data matrix code in accordance with the directives in the “Barcodes and data matrix codes for letter mail” manual and create the layout with the help of the formatting templates.

Note: Business reply labels with data matrix code exist as static and dynamic variants. With dynamic codes, you can also use individual elements such as customer-, location- or action-related data in the code. This enables you to automate your response management.

To send business reply labels with Cicero bar, you should proceed as follows: create the layout with the help of the formatting templates; have the initial draft checked and approved by our final proof specialists; to finish, register the business reply labels with an obligation notice (PDF, 299.9 KB)Document is unavailable. in your nearest branch.


Business reply item letters
A simple response element for intensive customer retention

Value-added service

Surcharge on the consignment price for A Mail, B Mail or Registered

Business reply label with data matrix code (DmC)

+ 0.10 per consignment

Business reply label with Cicero code

+ 0.12 per consignment

All prices in CHF (incl. VAT)

We would be pleased to provide you with personalized advice!

Give us a call

CHF 0.08/min. from landline phones within Switzerland

Monday till Friday: 7.30am - 6pm
Saturday: 8am to 12 noon

+41 848 888 888
+41 848 888 888

Write to us

Send your query directly to our specialists online.

Our address

Post CH Ltd
Swiss Post Contact Center
Wankdorfallee 4
3030 Bern

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Combi and Global Response

Pre-franked reply items enable your customers in Switzerland and abroad to react to your promotional mailings quickly, simply and free of charge. You cover the cost of postage – of course, only for the items that are actually sent back.

Find out more

Creating a draft
Creating letters correctly

  • Crating envelopes
  • Specifications for print shops / letter shops
  • Control masks for envelopes
  • Layout and print templates

Select the “final proof” competence center in your region

Find out more

Having a draft checked
Obtaining a final proof

  • Having a layout draft checked 
  • Written requests will be answered within 72 hours 
  • No nasty surprises 
  • Free of charge 
  • For customers with billing relationship

Select the “final proof” competence center in your region

Obtaining a final proof

Step by step