Combi Response
Pre-franked reply items for Switzerland and international destinations

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With pre-franked reply items, your national and international customers can respond to your advertising message quickly, easily and free of charge. You cover the cost of postage – of course, only for the items that are actually sent back.

Service and features

Combi Response combines pre-franked reply items for Switzerland and international mail. The reply mail is always returned to your business address via the quickest channel: in Switzerland via A Mail, from abroad as a PRIORITY item. Combi Response is globally standardized, so can be used worldwide. The reply item is generally a card that is included with a newspaper or as part of a mailing. An envelope can also be used for confidential or larger contents.

Preconditions

Combi Response is only available in combination with the PRIORITY service for international letter mail or with A Mail for mailing within Switzerland.

Combi Response is a service for business customers who have a billing relationship with Swiss Post. 
I do not currently have a billing relationship with Swiss Post and wish to set one up.

Business reply labels must be registered with an obligation notice.

Maximum weight

Max. 1,000 g for the following countries: Belgium, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Austria, Poland, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic and Hungary (subject to change).

Max. 50 g for all other countries.

Minimum quantities

None

Prices

Domestic Combi Response consignments
Return from Switzerland

Value-added service

Surcharge on the consignment price for A Mail, B Mail or Registered

Combi Response consignments with data matrix code (DMC)

+ 0.10 per consignment

Combi Response consignments

+ 0.12 per consignment

All prices are in CHF – VAT is included for domestic consignments; international shipments are VAT-free

Only consignments that have actually been returned are charged. Convenient payment with monthly invoice. No ECONOMY mailing from abroad.

Designing, packaging and addressing

Pre-franked international reply mail is subject to the same conditions as other letter mail. Please take note of the special franking zone in the Combi Response template. In order to ensure the delivery runs smoothly, please obtain a from our specialist staff before production starts.

Creating letters correctly

Creating letters according to Swiss Post guidelines is an important requirement for ensuring punctual processing and delivery.

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Packaging and enveloping letters

Packaging letters and mailings in accordance with Swiss Post’s recommendations protects the contents and allows for efficient processing. Letters and mailings reach the recipient intact.

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Addressing consignments correctly

Instructions on affixing address labels and addressing consignments correctly.

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Special items

Special items attract plenty of attention. A special mailing or a special letter in an unusual design attracts the recipient’s attention.

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Final proof

The free Swiss Post final proof is a reliable solution for printed matter – turning every mailing into a success.

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Instructions

Using our templates, it only takes a few mouse clicks to create a design for pre-franked business reply labels. Any professional printer will be able to provide further support if necessary. In order to ensure the delivery runs smoothly, please obtain a final proof from our specialist staff before production starts.

Business reply labels must be registered with an obligation notice. This confirms your intention to cover the cost of postage and any possible surcharges. The corresponding form can be downloaded here or obtained from any post office.

Combi Response template (PDF, 79.5 KB)

Documents

All you need to know

DirectPoint – Everything you need to know about direct marketing

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Domestic letter returns management

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International letter returns management

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Parcel returns management

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Contact and advice

Give us a call

00 800 888 777 00 (from abroad)

CHF 0.08/min. from landline phones within Switzerland
Monday to Friday 8 a.m. – 6 p.m.

0848 48 48 47

0848 48 48 47

Write to us

international@post.ch

For the deaf

For the deaf or hard of hearing

Our address

Post CH Ltd
Asendia Switzerland
Customer Service International
Wankdorfallee 4
3030 Berne

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In cooperation with Asendia

A joint venture between Swiss Post and France’s La Poste.

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