E-Tracking Light
Inexpensive international consignment tracking

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You regularly send small goods abroad and would like to know whether your consignment has arrived without using the Registered (R) value-added service? With E-Tracking Light, you can track your consignment all the way to the destination country.

For international mail order companies, Swiss Post offers an inexpensive option for tracking and tracing small goods consignments up to 2 kg. Consignment tracking with E-Tracking Light works using a radio label with RFID technology, which is activated before the consignment is mailed. The radio label is registered automatically at the letter processing centers, where up to seven consignment events are generated. The last signal from the radio label is registered when the consignment enters the domestic sorting system in the destination country. You can view all consignment events at Swiss Post’s “Track consignments (Track & Trace)” online service. The delivery is made without a delivery scan and without the signature of the recipient.

E-Tracking Light is a value-added service for international letters with PRIORITY franking in the large letter and maxi letter formats. To track consignments, you will need to affix an RFID radio label to the front of the envelope in addition to the franking and PRIORITY label

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E-Tracking Light: here’s how it works

  1. Affix the radio label to the front of the envelope.
  2. Before mailing, activate the radio label. To do this, you need the origin and destination country and the item identifier. 
  3. Track the consignment online: Inform your customer of the item identifier and view the consignment details online at any time at www.swisspost.ch/trackandtrace

Important information

Preconditions

The E-Tracking Light value-added service is available for business customers who maintain a billing relationship with Swiss Post.

Delivery times

As specified for the PRIORITY addressed letters service.

Labelling

The consignment must be labelled with the PRIORITY label. In addition, the radio label must also be affixed to the front of the consignment. 

Obtaining radio labels

Radio labels are available from your customer advisor, or you can produce them yourself by following our specifications. You can also obtain the specifications and more information from your customer advisor. 

Restrictions

Consignment tracking with E-Tracking Light is available in countries in which letter processing centers are already equipped with the relevant infrastructure. Consignment events are displayed within a few hours after registration. The last consignment event occurs when the consignment enters the domestic sorting system in the destination country.

The radio label can be impaired by special consignment packaging and contents, including for example metallized or coated packaging, metal or items with metallized surfaces, glass, liquids, textiles with ESD materials or fibre composites.

Liability

Swiss Post assumes no liability. 

Consignment tracking

With Track & Trace (“Track consignments (Track & Trace)” online service

Destination countries

E-Tracking Light radio labels are suitable for shipping to the following countries:

  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • France (FR)
  • Greece (GR)
  • Great Britain and Northern Ireland (GB)
  • Italy (IT)
  • Croatia (HR)
  • Latvia (LV)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Sweden (SE)
  • Slovenia (SI)
  • Spain (ES)
  • Hungary (HU)
  • United States of America (US)

Price

For more information and an offer for E-Tracking Light, please contact your customer advisor.

Activate E-Tracking Light radio label

E-Tracking Light radio labels must be activated online before mailing. To do this, you need the origin and destination country and the item identifier.

Activate E-Tracking Light

Sending mail

You can select the E-Tracking Light value-added service in the International dispatch list in your Swiss Post Customer Login. The radio label is affixed to the front of the consignment next to the address label. After activating the radio label, you can hand in the consignment at your post office or have it collected as usual.  

Response & returns management

Letter returns
Swiss Posts solutions for returns management of undeliverable items.

Find out more

All you need to know

Activate E-Tracking Light radio label

Find out more

E-Tracking Plus

Find out more

Documents

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Logo Asendia

In cooperation with Asendia

A joint venture between Swiss Post and France’s La Poste.

Contact and advice

Give us a call

00 800 888 777 00 (from abroad)

CHF 0.08/min. from landline phones within Switzerland
Monday to Friday 8 a.m. – 6 p.m.

0848 48 48 47

0848 48 48 47

Write to us

international@post.ch

For hearing impaired persons

For deaf or hearing impaired persons

Our address

Post CH Ltd
Asendia Switzerland
Customer Service International
Wankdorfallee 4
3030 Berne

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