Have parcels and returns collected
With pick@home

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With pick@home, you save yourself a trip to the Swiss Post branch in the event of returns. With this online service, you can conveniently arrange online for Swiss Post to pick up, from your home or another address, your parcels for Switzerland.

The advantages for you:

  • We collect the return parcels from you free of charge from any collection address (e.g. the office).
  • You can use the pre-printed return labels from the online shops.
  • Once collected, you will receive a confirmation by e-mail.
  • You can track the parcel online.

The pick@home service is intended for private individuals who wish to return a parcel. Companies can find this service under Retrieval for business customers.

Here’s how it works

  1. 1

    You register with the Swiss Post Customer Center.

  2. 2

    You pack your returns.

  3. 3

    You affix the address label provided by the mail order company on the parcel.

  4. 4

    You entrust the parcel collection order to us via the online shop, the “pick@home” online service or the Post-App for Android, or the Post-App for iOS.

  5. 5

    You determine the collection address.

  6. 6

    We collect your parcel from you the next day or on any working day of your choice (up to 10 working days in advance). The parcel must be ready at the colection address from 7.00 a.m. on the collection date.

Have returns collected free of charge

Each parcel needs a shipping label. In most cases, the mail order company encloses a return label, but not all mail order companies pay the full postage for returns. They differ as follows:

Return label with the GAS remark = postage-free return parcel with free collection

You have a pre-printed return label with the “GAS” remark (business reply label). In this case, the return shipment and collection with pick@home is free of charge for you.

Return labels with consignment no. 99.01... = postage costing CHF 1.50 less and with free collection

The mail order company has provided a pre-printed return label featuring a consignment number beginning with the numbers 99.01... This gives you a reduction in price of CHF 1.50 on the standard postage for a parcel. Collection via pick@home is free of charge for you.

Additional optional services

Collect from an upper floor  CHF 3.30 
Notify by telephone  CHF 5.40 
Bring packaging  From CHF 7.00

All prices incl. VAT

A package is standing in front of a door waiting to be picked up.

Have a parcel collected subject to a charge

If you want to save yourself a trip to a branch, you can have your domestic parcel collected at home for a surcharge of CHF 4.50. To do so, you need to create the shipping label using the “Domestic parcel labels” online service. We charge CHF 4.50 per parcel for collection in addition to the standard postage.

More information

Do you run your own online shop?
Offer your customers genuine value added with our pick@home integration.