Have parcels and returns collected
With pick@home

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With pick@home, you save yourself a trip to the Swiss Post branch in the event of returns. With this online service, you can conveniently arrange online for Swiss Post to pick up your domestic parcels from your home or another address.

The advantages for you:

  • We collect return parcels from your address. You can choose any collection address (e.g. from your office).

  • You can use the pre-printed return labels from the online shops.

  • Once collected, you will receive a confirmation by e-mail.

  • You can track the parcel online.

The pick@home service is intended for private individuals who wish to return a parcel. Companies can find this service under Retrieval for business customers.

Here’s how it works

  1. 1

    You register with the Swiss Post Customer Center.

  2. 2

    You pack your returns.

  3. 3

    You affix the address label provided by the mail order company on the parcel.

  4. 4

    You place the order for parcel pickup with us via the online shop, the “pick@home” online service, or via the Swiss Post App for AndroidTarget not accessible or the Swiss Post App for iOSTarget not accessible.

  5. 5

    You determine the collection address.

  6. 6

    We collect your parcel from you the next day or on any working day of your choice (up to ten working days in advance). The parcel must be ready at the collection address from 7 a.m. on the collection date.

Have returns collected free of charge

Each parcel needs a shipping label. In most cases, the mail order company encloses a return label, but not all mail order companies pay the full postage for returns. They differ as follows:

Return label with the GAS remark = postage-free return parcel with free collection 

You have a pre-printed return label with the “GAS” remark (business reply label). In this case, the return shipment and collection with pick@home is free of charge for you.

Return labels with consignment no. 99.01... = postage costing CHF 1.50 less and with free collection

The mail order company has provided a pre-printed return label featuring a consignment number beginning with the numbers 99.01... This gives you a reduction in price of CHF 1.50 on the standard postage for a parcel. Collection via pick@home is free of charge for you.

Additional optional services

  • Collect from an upper floor: CHF 3.30
  • Notify by telephone: CHF 5.40
  • Bring packaging: From CHF 7.00

All prices incl. VAT

A package is standing in front of a door waiting to be picked up.

Have domestic parcels collected subject to a charge

If you want to save yourself a trip to a branch, you can have your domestic parcel collected at home for a surcharge of CHF 4.50. To do so, you need to create the shipping label using the “Domestic parcel labels” online service. We charge CHF 4.50 per parcel for collection in addition to the standard postage.

More information

Do you run your own online shop?
Offer your customers genuine added value with our pick@home integration.