“Track consignments” events
Definitions of events and consignment statuses

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The “Track consignments” online service displays various events according to the progress made in processing a consignment. If you would like to know more about an event or a consignment status, please refer to the definitions.

A, B, C

The item is at the border point of the destination country and is being prepared for delivery. The item may have to be handed over to the customs authorities before delivery.

The item has arrived at the border point of the origin country and is being prepared for forwarding to the destination country. 

Indicates the time after which the consignment is ready for collection at the post office or when a consignment was prepared for bulk delivery.

The item has arrived in a transit country.

Your electronic cash on delivery (BLN) consignment has not been processed and will be deleted. 

The mail carrier carried out a mis-scan and had to cancel the entry.

The consignment was notified for collection. However the mail carrier was unable to collect the consignment as instructed. 

The confirmation of receipt has been received and recorded (signature image available).

The item has either been sorted at one center for forwarding to another center or the item has been processed in a post office.

The item has been sorted at a center for forwarding to the destination.

The consignment has left the transit country.

The item was addressed as poste restante and is awaiting collection at the post office.

The item is returned on account of damage.

D, E, F

The item has been delivered to the domicile by the relevant delivery organization (post office, distribution base).

The item has been handed over to the recipient by the agreed means of delivery but the confirmation of receipt is still outstanding (signature image not yet available).

The item has been delivered over the counter (post office counter, postal agency, PickPost point, etc.)

The item was placed in the recipient’s letterbox (mail compartment).

The item has been delivered to a P.O. Box address

A delivery attempt was made.

A delivery attempt was made but the address was invalid.

A delivery attempt was made, but the item is prohibited.

A delivery attempt was made, but the address is incorrect.

A delivery attempt was made, but the recipient is unknown.

A delivery attempt was made. However, the item is undeliverable.

A delivery may fail for a number of reasons. Depending on the case, the item will be held for several days at the post office before it is returned to the sender (see "Returned item") or redirected. The possible reasons for the consignment being returned can also be viewed under "Returned item".

An enquiry has been initiated concerning the consignment.

The consignment has been forwarded on the basis of a forwarding order.

G, H, I, J

A consignment is deemed to be damaged if the wrapping is defective, if there are reasons to suspect that the contents have been damaged or if the address is no longer visible. These consignments are handled by units of Post CH Ltd and prepared again for transport. The recipient of the item must usually evaluate the damage to the contents.

If you will not be at home for a lengthy period you can have your mail held at your post office.

K, L, M, N

The item is late in arriving.

The item will be delivered later, in accordance with the recipient’s instructions.

Consignments may be misdirected if, for instance, the postcode is incorrect. Consignments are forwarded to the correct destination. This does not necessarily result in a delay but may do so.

A delivery attempt has been made but the recipient was not present. Recipient notified of the item’s arrival via collection note.

Notification of a consignment with P.O. Box delivery, which can be handed out in return for a signature or in person only, was placed in the recipient’s P.O. Box for collection at the counter.

O, P, Q

The item has been handed to the field branch.

The payment has been made and confirmed electronically.

The payment has been initiated but has not yet been confirmed electronically.

Postal customs clearance has been completed.

The consignment is being cleared through customs.

Your electronic cash on delivery consignment (BLN) is still being processed.

R, S, T

The item was returned by means of the service specified by the sender.

The sender has generated a consignment number for the item and transferred the data electronically to Swiss Post. The item has not usually been handed over to Swiss Post at this point.

The postal customs clearance process in Switzerland is complete, and the consignment will be handed over for domestic delivery.

The item has been notified to the recipient for collection (see event "Notified for collection") and the retention period has been extended by the recipient.

Return delivery at counter: A legal document which cannot be delivered is returned to the sender at the counter.

Return delivery to P.O. Box: A legal document which cannot be delivered is returned to the sender via the P.O. Box.

Return delivery at domicile: A legal document which cannot be delivered is returned to the sender at his/her home.

The item has been returned by A or B Mail at the request of the sender. From this event, no further information is available in Track & Trace. The reasons for return are the same as those listed under Returned item.

Because the item could not be delivered (e.g. letter box not labelled) or was undeliverable, it was returned.

The following reasons may apply to an item being returned:

Company no longer in business - The company to which the consignment is addressed no longer exists.

Deceased - The addressee is deceased.

Delivery refused - The recipient has refused to accept the item.

Direct return as per sender’s instructions - The sender stated that the item should be returned immediately if delivery is unsuccessful.

Letterbox / P.O. Box no longer emptied - The consignment has been returned because the letterbox / P.O. Box has not been emptied for an extended period.

Military service (for BU) - The consignment has been returned because the recipient is currently doing military service.

Moved, forwarding period expired - The recipient has moved, and his/her forwarding instructions have expired (usually the case after one year).

New address poste restante (for BU and legal documents) - The consignment has been returned because there is a forwarding order to a poste restante address.

New address abroad (for DD (debt collection documents), GU (court documents) and BLN (electronic cash on delivery) - The consignment has been returned because there is a forwarding order to an address abroad.

New address outside debt collection district (for BU) - The consignment has been returned because the recipient no longer resides in the debt collection district.

Not collected - Notification was left with the recipient to collect the item from the post office, but he/she had not done so by the time the deadline expired.

Poste restante instructions - A poste restante instruction exists, the duration of which either exceeds the statutory time limit of 7 days for BU/legal documents or lasts longer than 2 months for remaining consignments In these cases, the consignment will be returned directly to the sender

Recipient not found at address provided - The recipient’s address is unknown or the addressed person could not be found at the address provided. New recipient address unknown.

Returned by recipient - Consignment has been placed in the postal letterbox marked "Refused".

Because recipients are unable to check the items immediately upon delivery with "postal delivery list", they can call on a right to revoke the completed delivery. A revocation must always refer to a specific consignment number and must be implemented the same day.

The consignment was collected directly from the customer by Swiss Post.

The item has left the origin country and is en route to the destination country.

  • Forwarding
  • Second attempted delivery
  • Single authorization
  • Extend storage period

The recipient has refused delivery.

This status shows when your consignment was mailed. It also shows the post office from which it was mailed.

The item has crossed through Switzerland (transit item).