175 years in the service of modernization

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Swiss Post is committed to responsible digitization that leaves no one behind. Swiss Post’s simple and secure digital services support people and businesses in their everyday lives. At the same time, Swiss Post assumes the role of a trustworthy, independent intermediary between the physical and digital worlds.

  • 2023

    E-voting in operation

    Swiss Post develops an e-voting system in Switzerland and for Switzerland: to find security vulnerabilities, it also has the system tested by specialists and ethical hackers from all over the world. In March 2023, the Federal Council grants authorization for use of the voting system in the Cantons of Basel-Stadt, St. Gallen and Thurgau . The system is operated in Switzerland in the Swiss Post data centers.

    Tablet with Swiss Post e-voting page
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  • 2022

    DigitalStamp, the new franking solution

    With Swiss Post’s new DigitalStamp service, customers can frank their letters and parcels anywhere, at any time – conveniently via the Post-App.

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  • 2022


    A single login gives customers easy and secure access to the world of Swiss Post’s online services, including “My Post”, “My consignments”, “WebStamp” and other services.

    Notebook with SwissID login screen
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  • 2022

    New “My Post” customer portal

    The new customer portal is launched, serving as a central point of contact for private and business customers.

    Screen view of the customer portal on a desktop and mobile
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  • 2021

    Robi – the luggage assistant

    With its luggage assistant Robi, PostBus uses robot technology to make it easier for people to cover the last stretch between their PostBus stop and their accommodation. Customers can book Robi the robot with an app. Robi then meets customers at their public transport stop and takes care of transporting their luggage to their destination.

    Robi the luggage robot in Saas-Fee
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  • 2021


    The ePost App gives private customers a digital letter box in their back pocket.

    ePost graphic
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  • 2020

    Mail secrecy in the digital world

    Encryption technologies are used for secure and confidential transfer of information in the digital world. At its IT location in Neuchâtel, Swiss Post puts together a cryptography team to develop computer programs and applications using encryption technologies. The team develops services such as Swiss Post’s e-voting system in-house.

    View of Lake Neuchâtel
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  • 2019

    Indoor robots relieve the strain on hospitals

    Medication, food, lab samples and even waste: the indoor robots can transport practically anything and work around the clock. They move independently through the hospital and, depending on the attachment used, can even load themselves with cargo. This means that medical professionals do not have to perform logistics tasks, leaving more time for patients. Our indoor robots have already been successfully implemented in Nyon hospital, the Schulthess Klinik in Zurich and Triemli City hospital, where they lighten the load of hospital staff.

    Indoor robot in a hospital
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  • 2015

    Contribution to democracy and the rule of law

    Swiss Post ensures that voting envelopes and documents arrive safely and reliably. It provides the “Election and voting consignment” service – which is specially designed for official election and referendum documents – for municipalities and cantons.

    A ballot paper is placed in a ballot box
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  • 2014

    Introduction of the SMS postage stamp and PostCard Creator

    Swiss Post offers two new products that connect the digital and physical worlds. Customers can frank letters and parcels conveniently by SMS at home or on the go. And with PostCard Creator, customers can easily design and send customized postcards with their mobile phone. Swiss Post takes care of printing, mailing and delivery of the physical postcards to recipients’ letter boxes.

    Mobile phone with an SMS stamp
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  • 2014

    My consignments online service

    Swiss Post launches “My consignments”, a free service that sends customers an SMS or e-mail (or later also a push notification) when a parcel or registered letter is on its way to them. Customers can also manage their consignments, for example to have them delivered to a different address.

    Customer with smartphone
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  • 2013

    Send and receive parcels securely around the clock

    Swiss Post continues to develop its access points. With “My Post 24”, it introduces terminals where customers can send and receive parcels and registered letters securely, around the clock and without having to worry about post office opening hours. From 2022, Swiss Post installs My Post 24 terminals not only in centers but also in residential areas. The terminals can be operated with the Post-App.

    A customer collects a parcel from a My Post 24 terminal.
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  • 2013

    Electronic patient record

    In a pioneering move, Swiss Post launches Switzerland’s first electronic patient record (EPR) in the Canton of Geneva. in 2015, the Federal Assembly decides to introduce the electronic patient record throughout Switzerland. Swiss Post develops its e-health platform and the first EPRs are opened in 2020.

    Doctors speaks to a patient
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  • 2010

    First edition of the Post-App

    The first Post-App is launched, allowing customers to take Swiss Post services with them for the first time.

    Mobile phone with Post-App from 2010
  • 2010


    IncaMail allows companies to communicate securely and in compliance with data protection laws in the digital world. The service encrypts confidential e-mails and delivers them securely and verifiably to their recipient.

    Simple, secure e-mail – IncaMail advertisement
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  • 2000


    With its yellowworld website, Swiss Post enters the electronic communications market with a view to marketing traditional postal services for business and private customers on the Internet and positioning Swiss Post as a full-service provider for e-commerce. The Internet portal is closed in 2002 and its postal-related services are continued on the website www.swisspost.ch.

    Yellowworld logo
  • 1998

    Introduction of yellownet (e-finance)

    Swiss Post harnesses the opportunities afforded by increasing digitization – whether for its internal work processes or for new services. In 1998, PostFinance launches “yellownet”, making it one of the pioneers of electronic asset management.

    A PostFinance Card is inserted into a card reader.
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  • 1978

    Easy cash withdrawals at Postomats

    The first Postomat comes into service at the Bern Schanzenpost post office

    A customer withdraws money from a Postomat. Photo: Peter Baur, Herrenschwanden. Source: Museum of Communication
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  • 1967

    Large computer system at data center

    In 1967, the PTT starts operation of a large computer system at the data center in Ostermundigen in the Canton of Bern. Among the reasons for its introduction is the increase in payment transactions.

     The data processing system in the PTT electronic data center in Ostermundigen, 1968. Source: PTT Archive
  • 1966

    International payment slip service

    Introduction of the international payment slip service, enabling cashless payments across national borders.

     International payment slip from 1966
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  • 1964

    Introduction of postcodes

    Postcodes are introduced on 1 October 1964, leading to a massive simplification of sorting. From this point on, in-depth geographical knowledge is no longer required. The postcode system forms the basis for the later introduction of automatic sorting.

    Sorting at the Sihlpost post office, 1965
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  • 1912

    Stamp vending machines

    Swiss Post makes early efforts to automate certain services. In 1912, the first dark green, German-made stamp vending machines appear in lobbies in some of the bigger cities. In addition to stamps, the machines can soon also dispense postcards.

More journeys back in time

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Image sources:

2000: Yellowwold logo, Museum of Communication, Bern.

1978: A customer withdraws money from a Postomat. Photo: Peter Baur, Herrenschwanden, Museum of Communication, Bern.

1967: The data processing system in the PTT electronic data center in Ostermundigen, 1968, PTT Archive, Köniz.

1966: International payment slip, PTT Archive, Köniz.

1964: Sorting at the Sihlpost post office, 1965, ETH Library Zurich, image archive.

1912: Letter box in a stamp vending machine, 1911, Museum of Communication, Bern.