Accessibility statement

Swiss Post undertakes to provide a website which is accessible to as much of the general public as possible, regardless of technology or skills. We are actively and continually working to advance the accessibility and user-friendliness of our website.

Standards and guidelines

Braille keyboard

Swiss Post is guided by the standards of the Web Content Accessibility Guidelines (WCAG), Level AA.

The Web Content Accessibility Guidelines are a recommendation for designing accessible Internet content. They were developed by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative. The Level AA guidelines set out the following requirements in particular:

  1. 1

    Perceivability through text alternatives for images, subtitles for audio, ability to display content in different ways and change colour contrasts.

  2. 2

    Operability through keyboard operation, colour contrasts, time limits for data entry, prevention of seizures and navigability.

  3. 3

    Understandability through readability, predictability and assistance with entering data.

  4. 4

    Robustness through compatibility with assistive technologies.

Although Swiss Post endeavours to comply with these recognized guidelines and standards for accessibility and user-friendliness, it is not always able to guarantee this in all areas of the website.

The following sites are currently not compliant with WCAG Level AA or are only partially compliant:

Partially compliant:

  • SwissPost website
  • PostApp (Mobile)
  • Online Service My consignments (incl. notifica, Manage receipt of parcels permanently)
  • e-Voting
  • e-Health platform (EPR)
  • Online annual report
  • Postactivity website
  • SwissID website (SwissSign AG)
  • SwissID online service (SwissSign AG)
  • SwissPost Captcha-solution
  • Website Postparc
  • My Post 24 2.0 (new generation with app operation, without screen)

Non-compliant:

  • Home delivery service (incl. order pen)
  • My Post 24 1.0 (operation via screen)
  • Deposit machine
  • Parcel insertion machine
  • eHR webservice (customs clearance process)
  • ECCD (Postal customs invoice)
  • Dispatch list for newspapers
  • IncaMail
  • Electronic Advance Data App (EAD)
  • Financial report (PDF)
  • PhilaNews (PDF)
  • WebShop Connector International (WSC)

Swiss Post is striving to make all web content fully accessible as per WCAG Level AA by the end of 2023.

Compliance is verified and modified in line with the WCAG standards on a regular basis. However, if you encounter a problem which is not covered in this section, please contact us. 

Accessibility statement, 21.10.2022

Dashboard Siteimprove for www.post.ch, 77.5 of 90.4 required points, as of november 21st, 2022)

Contact

Give us a call

CHF 0.08/min. from landline phones within Switzerland
Monday to Friday
8 a.m. – 5 p.m.

+41 848 888 888

+41 848 888 888

For the deaf

For the deaf or hard of hearing

Our address

Post CH Ltd
Communication
Digital Management
Wankdorfallee 4
3030 Berne
Switzerland