early: testing the future
Products and services in development
Automatic voice recognition and recording in the Swiss Post Contact Center
In future, a voice and intent recognition system will be used in the Swiss Post Contact Center. This means we can save you having to switch between the telephone receiver and the telephone keyboard. This will help you to classify your query more effectively and will connect you directly with the right employee.
“My supporting documents” up-to-date, verified, digital
“My supporting documents” is a Swiss Post service that allows you as a business customer to issue, revoke and verify official documents such as official certificates, confirmations or certificates via an automated process.
Your customers, on the other hand, can easily manage their receipts in an app provided free of charge by Swiss Post. Official documents can be ordered via smartphone or submitted with just one click.
Offers for movers
New: in digital form
TV, Internet, a home office set-up, decoration, etc.: after a move, there is always a long list of new items to be bought and purchase decisions to be made. That’s why discounts and offers are particularly valuable at this time. New residents who notify Swiss Post of their change of address benefit from the “welcome post” service – including a booklet of vouchers containing interesting offers. Swiss Post is currently testing an online platform that makes additional offers available in digital form.
Pay expenses online in advance
Receive parcels from abroad even when you’re not at home
Orders from abroad may incur expenses for customs and VAT, which need to be paid upon delivery. Swiss Post is testing a convenient solution using advance online payment. This means collection notes are no longer needed if the recipient is absent or wishes to pay in cash.
Service on Demand
Facility management at the touch of a button
The “Service on Demand” service from Post Real Estate ensures facility management is targeted at where it is needed most. This means scheduled trips to crockery counters, file containers, vending machines, printers etc. are a thing of the past. At the press of a button, a notification is sent to facility management with the location and type of service currently needed.
Test Autonomous self-service area
The self-operated 24/7 access points
A field test is being carried out at Place de la Gare 10 in 1003 Lausanne to determine whether the Swiss population will also accept a purely self-service solution in the postal sector. The access point is open 24/7 and is equipped with the self-service solutions available from Swiss Post.
Transporting goods with indoor robots and autonomous vehicles
Autonomous delivery vehicles are ecological, available around the clock and can be used for a wide range of purposes. Swiss Post wants to find out the areas in which they offer benefits.
More on innovation
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