early: testing the future
Products and services in development
Action and skill
The Yellow Voice App
Useful or just a gimmick? Test it yourself. For example, if you want to know under "My shipments" whether and when a shipment is delivered to the post office, you can get the answer with the first voice app of the post office. The Voice app is available from Amazon’s Voice App Stores (under the name "Skill") and Google ("Action"). For the time being, the Voice app is only available in German.
Pay expenses online in advance
Receive parcels from abroad even when you’re not at home
Orders from abroad may incur expenses for customs and VAT, which need to be paid upon delivery. Swiss Post is testing a convenient solution using advance online payment. This means collection notes are no longer needed if the recipient is absent or wishes to pay in cash.
Live ticker for amateur football
We at Swiss Post work together with municipalities, and aim to make communication easier for them and support digital progress. Organizations, such as sports clubs, are an integral part of community life. But municipalities haven’t yet found a good solution for sharing news and information about their live games. French start-up Score n'co has developed an application and website that may help. The app can be used to keep tabs on matches and competitions, particularly those in the amateur leagues, with users able to do live text commentary on games and take on the role of sports commentator.
My Swiss Post
Swiss Post in your pocket
With your personal account, you’ll have Swiss Post with you wherever you are. “My Swiss Post” enables you to use a wide range of postal services from home and on the go, ushering in a new era for the Customer Center. A limited number of customers currently have the opportunity to test the new login area and give us feedback. “My Swiss Post” is expected to be available to all customers in summer 2022.
My Post 24: operation via mobile phone
In order to expand the current My Post 24 network, we are testing a new generation of screenless My Post 24 terminals that can be operated via a mobile phone. The customer is invited to scan a QR code on the terminal and is then guided step by step via an app on their mobile phone. This innovative solution is particularly well suited to visually impaired and blind people, who benefit from better access to the My Post 24 network.
Service on Demand
Facility management at the touch of a button
The “Service on Demand” service from Post Real Estate ensures facility management is targeted at where it is needed most. This means scheduled trips to crockery counters, file containers, vending machines, printers etc. are a thing of the past. At the press of a button, a notification is sent to facility management with the location and type of service currently needed.
Robi, your luggage assistant for the last hundred metres
Mobility made easy for passengers thanks to robot-assisted luggage transport from PostBus stops
PostBus presents a new service to make mobility easier for the last hundred metres you have to walk with your luggage between the stop and your accommodation. Robi is a robot that you can reserve via an app. It will wait for you at a public transport stop. You put your luggage on the robot and it follows you, step by step, to your final destination. That way you can travel without any worries!
Test Autonomous self-service area
The self-operated 24/7 access points
A field test is being carried out at Place de la Gare 10 in 1003 Lausanne to determine whether the Swiss population will also accept a purely self-service solution in the postal sector. The access point is open 24/7 and is equipped with the self-service solutions available from Swiss Post.
Automatic voice recognition and recording in the Swiss Post Contact Center
In future, a voice and intent recognition system will be used in the Swiss Post Contact Center. This means we can save you having to switch between the telephone receiver and the telephone keyboard. This will help you to classify your query more effectively and will connect you directly with the right employee.
Transporting goods with autonomous vehicles and delivery robots
Autonomous delivery vehicles are ecological, available around the clock and can be used for a wide range of purposes. Swiss Post wants to find out the areas in which they offer benefits.
More on innovation
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Post CH Communication Ltd
Communications Services
Wankdorfalle 4
3030 Bern
Switzerland