Receive movers’ addresses together with returns
Movers’ returns

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You have already digitized your letter returns using Letter ID, and now would also like the new, correct address to be returned to you together with the returns data? Upon request, we can send you the new address of your customers in the form of a daily report via the DataTransfer interface.

Your options
Our services

With our “Movers’ returns” service, we can also send you the new, correct address (plus original address) together with the returns data using data from sorting.

  • Up-to-date movers’ information/addresses
  • Solely an interface for returns data and movers’ addresses (DataTransfer)
  • A completely digital process, from posting through to the change of address – and with no media disruptions
  • No need to upload customer addresses

The fact that the new address was immediately sent to us with the returns was a key factor for us in digitizing how we process returns.

Jürg Winkler - Head of CRM, AXA Insurance

We would be pleased to provide you with personalized advice.

Our database
Movers’ addresses

Swiss Post’s address database is unrivalled in Switzerland in terms of quality and quantity. We use our address services to compare our address data with this database. We ensure we are in strict compliance with the legal requirements of data protection. We do not sell, rent or lease any addresses.

Using Letter ID, we can extract the recipient address from sorting for movers’ returns. This allows us to compare this information with our movers’ file database and to integrate the new address, together with the original address, into the returns file (if retrievable). In the case of movers’ returns, the search for the new address is limited solely to undeliverable items. For consignments with a current forwarding order, a consignment can be delivered, which is why a new address can never be issued.

Per mover’s address

Movers’ files
Mover’s address available in Switzerland.

Price per address


Price in CHF (excl. VAT)

What you need
DataTransfer interface and Letter ID

Use of the “Movers’ returns” service is contractually agreed, and is solely available through the “DataTransfer” interface. A technical requirement to do this is the affixing of Letter ID  when sending mail, and digital return instructions so we can provide you with your letter returns in data form. We would be pleased to provide you with personalized advice.

Would you like some advice?
Address Competence Center

Contact us

Call us Monday – Friday: 8 a.m. to 12 noon and 1.30 p.m. to 5 p.m., or send us a message.
+41 58 386 67 67

Personal advice

We would be pleased to set aside time for a non-binding consultation.

For the deaf

For the deaf or hard of hearing

How to find us

Post CH Ltd
Address Competence Center
Sternmatt 6
P.O. Box
6010 Kriens 2

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