Process and track letters easily
Letter ID with Helsana
Monitoring of letter mail and absolute transparency – Helsana has returns management completely under control.
Letter ID at Migros Bank
Returns management with Letter ID – congestion-free, secure and flexible at Migros Bank.
Letter ID at SECO
Simplicity and security with Letter ID – smooth returns management at SECO.
Letter ID at Sunrise
Categorization of returns with Letter ID – an indispensable tool for targeted further processing at Sunrise.
Who is this service for? Preconditions
Letter ID is a service for business customers who maintain a billing relationship with Swiss Post.
Service providers from the printing industry make their range of offers stand apart from the competition using Letter ID and support their customers in optimizing processes and making cost savings.
Digital returns information
CHF 0.09 / return
Qualified disposal of returns
CHF 0.02 / return
All prices in CHF
Prices per return incl. VAT
For more information about returns services, please visit www.swisspost.ch/returns.
Here’s how it works
Create a letter consignment with a postage paid impression and the “Letter ID” data matrix code.
Have the data matrix code approved by the Swiss Post final proof team as per the applicable provisions.
Post the PP-franked letter mail and declare it with the order number contained in the data matrix code.
Sorting of the letters on the outbound journey.
Receive information about the letters on the return journey.
Sorting information on the outward journey
You can track the sorting results of your Letter ID consignments using the Swiss Post Customer Login for the “Track consignments Business” online service -> “Advanced search” -> “Letters with Letter ID”. You can also set up active notification via e-mail.
Returns information on the return journey
If you have selected “with data” for the processing of your returns with Letter ID, you can download this using your Swiss Post Customer Login in the “Track consignments Business” online service, under > “Advanced search” > “Letter returns”.
Frequently asked questions
Give us a call
CHF 0.08/min. from landline phones within Switzerland
Monday till Friday: 7.30am - 6pm
Write to us
For the deaf
For the deaf or hard of hearing
Post CH Ltd