
Parcel logistics without borders
Swiss Post GLS
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Swiss Post GLS shipping to Great Britain currently interrupted
Due to technical problems with the customs data transfer at the British GLS network partner, no Swiss Post GLS shipments can be sent to the UK since 12 January 2021 and until further notice. GLS is working intensively to solve the problem and will resume parcel shipments to the UK as soon as possible. For further information, please contact the Swiss Post GLS customer service at e-mail infogls@swisspost.ch or by telephone on 0848 858 686. Parcels that cannot be delivered will be returned to you at a charge without further information.
Swiss Post GLS is the right partner when you want to send parcels within the EU area. The numerous services range from sending an individual parcel to company- or industry-specific logistics, customs clearance and transport solutions.
- Shipping parcels up to 40 kg
- Individual customs clearance solutions
- Expert advice on customs and taxation issues

Sending parcels with Swiss Post GLS
Here’s how it works
Swiss Post GLS guarantees that parcels are delivered to the intended recipient safely and within the usual delivery times. Find out here what you need to be aware of when posting and how we can support you.
Solutions and services
Our solutions
The requirements within parcel logistics vary by industry, product and company. With customized transport and IT solutions, Swiss Post GLS perfectly aligns export goals with shipping processes.
Be it for individual parcels or bulk mailings, one-off shipments or regular processes: Euro Business Parcel ensures that international parcels weighing up to 40 kg reach their destination quickly, safely and inexpensively – regardless of the number of countries and recipients they are sent to. You receive a simple, clearly structured monthly invoice for payment. Parcels can be posted at all Swiss postal agencies or collected by an existing collection or door-to-door delivery service.
Our customs clearance service ensures that your customs control efforts are reduced to a minimum. The special EU clearance service even allows us to get parcels through customs clearance for all EU countries at the outer border of the EU. From the perspective of the foreign importer, this gives you EU supplier status. Your standard commercial invoice is sufficient for customs clearance. Customs clearance costs as well as state levies can be flexibly allocated between the exporter and the importer using the incoterm system. In order to ensure the greatest possible time and cost efficiency, your IT can also be directly connected to the Swiss Post GLS systems.
Swiss Post GLS is not just an excellent partner for parcel post and customs clearance. As a provider of business class for international parcels, it also offers additional logistics services. These range from attractive value-added services for export, perfectly tailored returns solutions, through to individual transport solutions, which go hand-in-hand with your business model.
Swiss Post GLS’s IT expertise enables you to automate your international shipping processes and thereby make your export logistics more efficient. Parcel shipping with Swiss Post GLS is supported by countless export modules.
Swiss Post GLS is also a competent partner for all other logistics business processes. Our transport solutions offer you tailor-made export efficiency. They encompass logistical consultancy, process optimization, sector-specific solutions, through to advice for questions relating to customs and tax. See for yourself: our customer advisors and solution designers are always happy to help.
Downloads
Download useful information about Swiss Post GLS simply and conveniently at home, in the office or when you’re out and about.
- “Swiss Post GLS Pick & Return order” form (DOCX, 70.8 KB)
- “Invoice template example” template (DOC, 47.5 KB)
- “Pallet addressing” template (DOCX, 26.5 KB)
- Registration form “For additional parcel insurance from Swiss Post GLS” (XLSX, 39.4 KB)
- Extract from the policy Post CH Ltd - Swiss Post GLS (German version) (PDF, 107.9 KB)
- “A returns solution with Swiss Post GLS” factsheet (PDF, 104.3 KB)
- "Electronic import customs clearance in Germany" factsheet (PDF, 285.3 KB)
- “StatusMailer Service, Track & Trace” factsheet (PDF, 111.6 KB)
- “ShopReturnService” factsheet (PDF, 138.6 KB)
- Instructions Swiss Post GLS
Map
If you wish to visit us at our location, here are the options for travel.
- Use the motorway from Zurich or Berne towards Basel
- Take the exit BASEL-WEST (before the junction towards Germany/France)
- Stay in the middle lane until you reach the traffic lights (sign towards Bahnhof SBB)
- Keep going straight until the lane splits into two and keep left (sign towards Bahnhof SBB)
- You will see the large (burgundy) Swiss Post building on your left
- Stay on that road and keep left where the lane splits into two (sign towards Bahnhof/Post)
- Turn left at the traffic lights and enter the Swiss Post building
- A public car park is located on the first floor
- Cross the border at Weil am Rhein (motorway)
- Follow the sign towards City / Bahnhof SBB
- Keep going straight on the middle lane until you reach the traffic lights (sign towards Bahnhof SBB)
- Keep going straight until the lane splits into two and keep left (sign towards Bahnhof SBB)
- You will see the large (burgundy) Swiss Post building on your left
- Stay on that road and keep left where the lane splits into two (sign towards Bahnhof/Post)
- Turn left at the traffic lights and enter the Swiss Post building
- A public car park is located on the first floor
- Basel SBB train station
- Walk up the stairs from the platform and use the passageway
- Turn left towards the train station exit
- Turn right into the Swiss Post car park after the exit
- After 100 metres you will find the staff entrance with reception on the left-hand side
Your contact options
How to contact us
Customer Service
If you have any questions concerning your current consignment.
Customer Service
Swiss Post GLS Customer Service can assist you further
Advice and quotations
For quotation requests and advice for business customers
Enquiries and advice
For quotation requests and advice