FAQs about imports: customs and VAT
Answers to frequently asked questions about imports

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Do you want to pay import costs conveniently online and decide when and where to receive your consignment? While benefiting from a discount of CHF 1.50 per consignment on the basic fee for customs clearance?

Register for the “My consignments” service free of charge.

General questions about import customs clearance

Questions about import tax and customs duties (state levies)

Questions about paying import costs online

Video: Questions about paying import costs online

Questions about customs clearance documents

Questions from business customers

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How to contact us

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CHF 0.08/min. from landline phones within Switzerland

Monday to Friday
8 a.m.–5.30 p.m.

+41 848 48 48 47

+41 848 48 48 47

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Our address

Post CH Ltd
Customer Service International
Post Passage 11
4002 Basel