«Collection note» online service
Manage collection options after missing a delivery
Have you missed a consignment and are unable to collect it within the specified period? If so, you have several options to choose from.
Preconditions
In order for your consignments to be assigned to you and notifications to be sent to you, the recipient address must match the address stored in the Customer Center.
Registration (free of charge)
To use this service, complete the free, one-off registration process using your full domicile address in the Customer Center. You will then receive an activation code by mail. Once you have entered this code as per the instructions, you will be able to use the services in the Customer Center.
FAQs
For which mail items does “My consignments” work?
You can also use “My consignments” to receive advance information on parcels and registered letters.
Why can I use “My consignments” as a private customer but not for my business?
Customers with a billing relationship/franking licence/Swiss Post account number can benefit from services specifically tailored to meet the needs of business customers, such as “Receive consignments”, “Track consignments” or the “Swiss Post delivery list”. If you have any questions, your customer advisor will be pleased to help you.