General enquiries

Swiss Post is right here for you – online, too
Find out which online services you can use to carry out your postal transactions from home.

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  • Our Contact Center would be happy to advise you. However, we are currently receiving an extremely high number of queries. For this reason, our responses to e-mails may be delayed. The fastest way to get in touch with us is to call during opening hours on +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland).

Questions and suggestions

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    To establish the status of an incoming consignment, you can use either the “Track consignments” or the “Enquiry form”.

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  • Additional informationen

    To establish the status of an incoming consignment, you can use either the “Track consignments” or the “Enquiry form”.

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  • IMPORTANT additional information

    Answers to possible questions about the process of migrating from the Swiss Post Customer Login to SwissID and information about the advantages of the new login solution can be found at swisspost.ch/swissid. If your question is not answered there, please call the Contact Center on +41 848 88 22 88.

    Have you already created a SwissID and linked it to your Swiss Post user account? If so, your login queries will be handled by SwissSign, and for this reason, they will be forwarded accordingly.

    For urgent matters, please contact SwissSign Customer Service directly by phone on +41 848 99 88 00.

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  • Additional informationen

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  • IMPORTANT additional information

    Answers to possible questions about the process of migrating from the Swiss Post Customer Login to SwissID and information about the advantages of the new login solution can be found at swisspost.ch/swissid. If your question is not answered there, please call the Contact Center on +41 848 88 22 88.

    Have you already created a SwissID and linked it to your Swiss Post user account? If so, your login queries will be handled by SwissSign, and for this reason, they will be forwarded accordingly.

    For urgent matters, please contact SwissSign Customer Service directly by phone on +41 848 99 88 00.

  • Important additional information

    You have already set up your SwissID and linked it to your Swiss Post user account. Login queries will now be handled by SwissSign, and for this reason, they will be forwarded accordingly.

    For urgent matters, please contact the SwissSign customer service directly by phone on 0848 998 800.

    If you have not yet linked your Swiss Post user account to SwissID, please select “Swiss Post Customer Login” on the form.

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  • I hereby agree to my enquiries being sent to the SwissSign customer service.

  • I hereby agree to my enquiries being sent to the SwissSign customer service.

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