International enquiry

Information
  • Did your international consignment not reach its intended recipient, or was it damaged or returned? Issue a request to investigate an international consignment. We will be happy to take care of it.

  • Your inquiry order cannot be processed?
    Kindly contact in the following cases:

    • URGENT (TT#########CH) the customer service TNT Swiss Post AG, 0800 45 45 45; cs.urgent.ch@tnt.com
    • GLS (9939###########; 9039###########) the customer service Swiss Post GLS, 0848 85 86 86; infogls@post.ch

    For unregistered mail (U##########CH) no inquiry can be provided.
    For domestic items (98…/99..) kindly enter a National investigation.
    For shipments from abroad kindly start the inquiry in the country of origin.

  • Are you a recipient of a damaged consignment?