Delivery to domicile addresses is on the next working day after posting (excluding Saturdays).

The day of delivery may vary due to general and regional public holidays.

Debt collection documents must comply with the electronic debt collection and bankruptcy data exchange standard (eSchKG) of the Swiss Federal Office of Justice and carry the barcode for debt collection documents. Barcodes for subsequent shipping (e.g. as registered mail) are not permitted. Fold orders to pay to A5 format (148 x 210 mm) and post in collective envelopes/folders. The envelopes must be sorted by postcode and addressed as shown in the following example:

Post CH Ltd
Delivery office
Debt collection documents
9999 Musterhausen

The barcode with franking licence number for Letter mail easy and the PP impression is affixed to the debt collection document and the collective envelope. For IFS franking, one collective franking per envelope will suffice.

Consignments are identified using the barcode for debt collection documents (DD). Barcode stickers can be requested free of charge using the “Order barcodes & shipping labels” online service.

A barcode sticker must be placed on the debtor duplicate above the delivery address (= address of the debtor, their legal representative or guardian).

Place a barcode sticker on the creditor duplicate above the return address (= address of the debt collection office).

Fold the debt collection document to A5 size; the debtor duplicate with the delivery address must be on top in each case.

Posting

When posting debt collection documents, take advantage of the numerous posting options and services provided by Swiss Post. Always enclose barcode list 21 or 23 or the “DataTransfer” delivery note (outside the envelope) with the debt collection documents in the collective envelope. You will be sent the stamped duplicate. In the event of a claim for compensation, this serves as proof of posting.

To track consignments via your special application, take advantage of a smooth exchange of information with the “DataTransfer” dialogue platform. This helps you improve the efficiency of your work processes, as all the necessary mailing documents are created automatically. For the installation and creation of debt collection documents with “DataTransfer”, please refer to the instructions. For implementation, please contact your software supplier.

You can check the current status of debt collection documents at any time using the “Track consignments” online service.

In the event of loss, damage or incorrect delivery, Swiss Post will cover damages up to a maximum of CHF 500.00. In the event of later delivery, liability is limited to the transport cost.

Debt collection and bankruptcy offices may order postal interceptions of mail deliveries during bankruptcy proceedings. The individually prepared, temporary forwarding order must be sent in writing directly to the delivery point. An extension beyond a period of twelve months is possible with orders subject to a charge.

By means of a withdrawal order, it is possible to withdraw debt collection documents which are already being processed by Swiss Post. You can find more information in the “Withdrawal of legal documents” factsheet.

Debt collection documents are not delivered to members of the armed forces while on active service.

Documents can be sent outside the debt collection district by the debt collection office. Documents cannot be delivered to poste restante, My Post 24 terminals, third-party PickPost points, Swiss Post Box or foreign addresses.

If debt collection documents cannot be delivered to the domicile address or P.O. Box, Swiss Post notifies the recipient that they may be collected within the next seven days from the nearest self-operated branch (no subsidiaries with partner). Once this deadline has expired, Swiss Post returns the consignment to the debt collection office or directly to the delivery staff.

If you would like Swiss Post to carry out further delivery attempts after the deadline has expired, the Legal documents with special delivery service is the optimal solution.

If the recipient (debtor) has an active “Retain mail” order that covers more than seven days, the debt collection documents will be returned immediately to the debt collection office with a corresponding remark.

If the recipient has submitted a forwarding order with an address outside the debt enforcement district, Swiss Post immediately returns the debt collection document to the debt collection office with a corresponding remark.

Recipients who have a Swiss Post Customer Login and use the “My consignments” online service have access to selected recipient services. This allows them to manage receipt of the debt collection document both before delivery and after receipt of the collection note. More information can be found at www.swisspost.ch/my-consignments.