Debt collection documents are delivered on the next working day (Monday to Friday)

Detailed information on the labelling and design of debt collection documents can be found in the “Debt collection documents” factsheet (PDF, 255.2 KB).

When posting debt collection documents, take advantage of the numerous posting options and services provided by Swiss Post. Always enclose barcode list 21 or 23 or the “DataTransfer” delivery note (outside the envelope) with the debt collection documents in the collective envelopes. You will be sent the stamped duplicate. In the event of a claim for compensation, this serves as proof of posting.

To track consignments via your specialist application, you can benefit from seamless information exchange information with the “DataTransfer” dialogue platform. This helps you improve the efficiency of your work processes, as all the necessary mailing documents are created automatically. For more information, please see the instructions for installing and creating debt collection documents with “DataTransfer” (PDF, 1 MB), and contact your software supplier to discuss implementation.

With the “Track consignments” online service, you can track the progress of your registered letters along their entire route.

Debt collection and bankruptcy offices may order postal interceptions of mail deliveries during bankruptcy proceedings. To do so, send the individually prepared temporary forwarding order in written form directly to the delivery point. An extension beyond a period of twelve months is possible with a fee-based order.

The withdrawal order enables you to withdraw debt collection documents that have been posted in error and are already being processed by Swiss Post. You can find more information in the “Withdrawal of legal documents” factsheet (PDF, 97.1 KB)[Media | Not Accessible].

If debt collection documents cannot be delivered to the domicile address or P.O. Box, Swiss Post notifies the recipient that they may be collected within the next seven days from the nearest self-operated branch (not from branches with partners). Once this deadline has passed, Swiss Post sends the consignment to the debt collection office.

If you would like Swiss Post to carry out further delivery attempts after the deadline has expired, the “Legal documents with special delivery” service is the ideal solution.