The “Personal delivery” value-added service can be used as a supplement to registered mail. For letters to Switzerland, it can be used as a value-added service for “Registered Switzerland”. And when mailing documents and small goods abroad, it can supplement the “Registered international” service.

For international consignments, you can visit “International information”Target not accessible to find out whether the “Personal delivery” value-added service is available only in combination with a return receipt. This varies from country to country.

As a business customer with a billing relationship, you can also use the “Personal delivery” value-added service in combination with “Debt collection documents” and “Court documents”.

Switzerland: your consignment must be labelled with a barcode and the “RMP” sticker. Consignments that are not yet ready for dispatch are labelled by Swiss Post employees when posted at a branch.

International: write the “A remettre en main propre” (personal delivery) note or a similar note in the official language of the destination country above the address.

Use the recipient’s full name. The consignment can be delivered only to one person (excluding legal entities).

Make sure you use this person’s private address. If you use a business address, personal delivery cannot be guaranteed.

With the “Track consignments” online service, you can track the progress of your registered letters along the entire route.

In the event of loss, damage or incorrect delivery, Post CH Ltd is liable up to a maximum of CHF 500 in accordance with the General Terms and Conditions (GTC) for private customers (PDF, 82.9 KB) or the General Terms and Conditions (GTC) for business customers (PDF, 104.2 KB) without value-added service. If delivery is delayed, liability is restricted to the transport price.