Personal delivery
Personal handover of your mail items to recipients

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With the “Personal delivery” value-added service, Swiss Post ensures that your registered mail item is handed over to the recipient in person. Delivery is made to natural persons only and an acknowledgement of receipt is provided.

  • Personal delivery to recipients
  • Identity check with acknowledgement of receipt
  • Value-added service for registered, debt collection documents and court documents
  • Can be combined with the “return receipt” service
  • Can only be addressed to natural individuals

Who is this service for and preconditions

The “Personal delivery” value added service can be used in combination with the following basic services for both domestic letters and international document and small goods consignments.

You can find out in “international information” if the value-added service for international consignments under is generally available or only in combination with the return receipt.

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For business customers with a billing relationship

Important information


Handover of mail items to recipients in person
Personal delivery for registered mail

Value-added service

Surcharge on the consignment price for registered, court documents or debt collection documents 

Domestic personal delivery


International personal delivery


All prices are in CHF – VAT is included for domestic consignments; international shipments are VAT-free

Additional confirmation of receipt
Personal delivery in combination with the “Return receipt” value-added service

The return receipt provides proof that a registered mail item has been correctly delivered. Once the consignment has been successfully delivered, the sender receives this written confirmation by post.

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