Collect domestic parcels for return
Collect consignments for business customers

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With the “Collect domestic parcels for return” service, we collect delivered parcels from your customers. You pay the return shipment costs. The service is intended for business customers with a billing relationship.

The advantages for you

  • Greater customer retention: by assuming the costs for the return shipment, your customers can exchange goods with you more easily.
  • Better service: you offer your customers a better service for exchange, returns or repairs.
  • Easy collection: we create the shipping label and collect the consignment from the relevant address. You can select the return collection date up to ten working days into the future.
  • Direct communication: you receive confirmation that the consignment has been returned. Your customers are notified by e-mail.


Collection prices

Basic price per order
Surcharge per parcel
Unsuccessful retrival

All prices in CHF, excluding VAT.

Useful to know

Your customers can have a maximum of five parcels collected per day and address.

Here’s how it works

You and your customers have various options for ordering the collection:

Important information

Do you have any questions about collection?
Contact us

Tel. 0848 888 888