Update addresses for dispatch-related purposes or on a continuous basis
Maintain addresses

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Around 700,000 people in Switzerland relocate every year. If you do not maintain your addresses, you risk losing 10 percent of your customer base on average, every year. With customer addresses, donor indexes and member lists that are always up to date, you can be sure that your shipments reach the correct recipient. Reactivating existing customers becomes very easy. As part of address maintenance, you receive a detailed statement for each address submitted. You decide which technical access channel you want to use to maintain your addresses.

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Your options
The right service to meet every need

Looking to compare addresses occasionally or continuously, and automatically, with the most up-to-date address database in Switzerland? The address maintenance service provides you with numerous access channels as required to keep your addresses up to date.

Correct addresses yourself as required
Address maintenance online

Update and correct individual addresses or entire address files at any time online. It is especially suitable for private individuals, associations and SME.

More information

Validate and update addresses in a fully automated way
Address maintenance via web service

Update your address database on a continuous, automated basis via a web service. It is suitable for companies that require a great deal of flexibility and process orientation.

You can find more information on our address maintenance services in our address maintenance factsheet (PDF, 164.1 KB) and the “Status QSTAT – ShortReport” factsheet. (PDF, 101.2 KB)

Start with an address analysis
Non-binding, free of charge

Start address analysis

A Swiss Post address expert at a computer carrying out address maintenance on a customer file.

Do you want to outsource your address maintenance due to limited resources?
The solution: address maintenance by expert

Have Swiss Post’s experts carry out address maintenance. We will be happy to handle everything to provide you with proactive, long-term address maintenance.

Individual, competent advice
Professional handling
High flexibility

Our database
A detailed statement for every address

Swiss Post’s address database is unrivalled in Switzerland in terms of quality and quantity. We use our address services to compare our address data with this database. We ensure we are in strict compliance with the legal requirements of data protection. We do not sell, rent or lease any addresses.

As part of address maintenance, we provide a detailed statement for each address submitted. In the process we use our reference data from the street directory, our comprehensive delivery and movers’ files database and from officially published death notices.

Prices
Initial and service costs

The costs of address maintenance consist of initial costs (e.g. activation fee) and address maintenance services (address statement, any movers’ addresses, address corrections). You also have free access to various services. Use the many options available to you, and start by performing a free quality analysis on your address data. We provide you with a tailored quotation based on this quality analysis. This tells you how much validating your address data will cost during the next stage.

Initial costs

Address maintenance online Using the Swiss Post online service	Free of charge
Address maintenance via web service Setting up the web interface: one-off activation fees	One-off 1,420.00
Address maintenance by expert Flat fee per order (depending on the number of addresses)	min. 300.00	max. 500.00
Address maintenance by partner Based on your partner’s service, e.g. for address comparison before mailing or integration into CRM	Determined by the provider

Address maintenance services (address statement)

Correct The person, household or company is known at this address and is a 100 percent match with our reference data.	Free of charge
Correction The person, household or company is unknown at this address. Minor deviations such as corrections to last name and first name, street name, house number, postcode and town are present and are returned correctly.	Free of charge
Unknown The person, household or company is unknown at this address or the address is unknown.	Free of charge
Movers’ files Mover’s address available in Switzerland.	Price per match 1.50
No longer valid. Detailed reasons: “Deceased / company no longer in business”, “International relocation match” or “New address unknown”	Price per address 0.25
Repeats (duplicates) Identification of duplicate addresses	Price per duplicate 0.25

All prices in CHF, excl. VAT

What you need
Channels and requirements

Address maintenance online

You can request the quality of your address data to be analysed without registration. To have the address data corrected, registration for the “My Post” customer portal is required.

Address maintenance web service

Incorporate the address maintenance web service into your IT environment via a REST/SOAP interface. If you would like more information about web service connections via REST or SOAP, feel free to consult our technical specifications (“REST address web services” and “SOAP address web services”).

Address maintenance by expert

No requirements needed.

Address maintenance by partner

Depending on your wishes and needs. Contact one of our partners.

Our partners

Subject to change. The list of partners is updated several times a year.

Become a partner now?

Contact the Address Competence Center by e-mail to discuss the options with the specialists.

Become a partner

References

On course for optimized address management

Mercy Ships

Case study

Address maintenance as a success factor

Möbel Pfister

Case study

Top-quality address management in dialogue marketing

Trebbau direct media GmbH

Case study

Reaching mobile customers reliably with correct addresses

SBB / Alliance SwissPass

Case study

Would you like some advice?
Address Competence Center

Contact us

Call us Monday – Friday: 8 a.m. to 12 noon and 1.30 p.m. to 5 p.m., or send us a message.
+41 58 386 67 67

address-maintenance@swisspost.ch

Personal advice

We would be pleased to set aside time for a non-binding consultation.

Consultation

How to find us

Post CH Ltd
Address Competence Center
Sternmatt 6
P.O. Box
6010 Kriens 2

Map and directions (PDF)

Would you like some advice? Address Competence Center

+41 58 386 67 67

Consultation

+41 58 386 67 67

Consultation

Update addresses for dispatch-related purposes or on a continuous basis Maintain addresses

Anchor Navigation

Your options The right service to meet every need

Correct addresses yourself as required Address maintenance online

Validate and update addresses in a fully automated way Address maintenance via web service

Start with an address analysis Non-binding, free of charge

Do you want to outsource your address maintenance due to limited resources? The solution: address maintenance by expert

Our database A detailed statement for every address

Prices Initial and service costs

Initial costs

Address maintenance online Using the Swiss Post online service

Address maintenance via web service Setting up the web interface: one-off activation fees

Address maintenance by expert Flat fee per order (depending on the number of addresses)

Address maintenance by partner Based on your partner’s service, e.g. for address comparison before mailing or integration into CRM

Address maintenance services (address statement)

Correct The person, household or company is known at this address and is a 100 percent match with our reference data.

Correction The person, household or company is unknown at this address. Minor deviations such as corrections to last name and first name, street name, house number, postcode and town are present and are returned correctly.

Unknown The person, household or company is unknown at this address or the address is unknown.

Movers’ files Mover’s address available in Switzerland.

No longer valid. Detailed reasons: “Deceased / company no longer in business”, “International relocation match” or “New address unknown”

Repeats (duplicates) Identification of duplicate addresses

What you need Channels and requirements

Address maintenance online

Address maintenance web service

Address maintenance by expert

Address maintenance by partner

Our partners

Address service providers

Agencies and print service providers

CRM and IT integrators

Become a partner now?

References

On course for optimized address management

Address maintenance as a success factor

Top-quality address management in dialogue marketing

Reaching mobile customers reliably with correct addresses

Would you like some advice? Address Competence Center

Contact us

Personal advice

How to find us

Rich Content Section

Update addresses for dispatch-related purposes or on a continuous basis
Maintain addresses

Your options
The right service to meet every need

Correct addresses yourself as required
Address maintenance online

Validate and update addresses in a fully automated way
Address maintenance via web service

Start with an address analysis
Non-binding, free of charge

Do you want to outsource your address maintenance due to limited resources?
The solution: address maintenance by expert

Our database
A detailed statement for every address

Prices
Initial and service costs

Address maintenance online
Using the Swiss Post online service

Address maintenance via web service
Setting up the web interface: one-off activation fees

Address maintenance by expert
Flat fee per order (depending on the number of addresses)

Address maintenance by partner
Based on your partner’s service, e.g. for address comparison before mailing or integration into CRM

Correct
The person, household or company is known at this address and is a 100 percent match with our reference data.

Correction
The person, household or company is unknown at this address. Minor deviations such as corrections to last name and first name, street name, house number, postcode and town are present and are returned correctly.

Unknown
The person, household or company is unknown at this address or the address is unknown.

Movers’ files
Mover’s address available in Switzerland.

No longer valid.
Detailed reasons: “Deceased / company no longer in business”, “International relocation match” or “New address unknown”

Repeats (duplicates)
Identification of duplicate addresses

What you need
Channels and requirements

Would you like some advice?
Address Competence Center