GTC
“My Post” customer portal

If you register with “My Post”, you conclude a contract with “Swiss Post Ltd.” If you use “My Post”, this contract will come into effect.

For online services, apps and other services, you conclude additional contracts with other providers.

We aim to ensure that “My Post” is available at all times, but we cannot guarantee this. There may be interruptions, for instance as a result of technical issues, maintenance or when new technologies are introduced. We try to keep these interruptions brief and to plan them in quiet periods. We will inform you of planned interruptions in advance.

Yes, if you have not used your account for a year, or it is blocked, we can delete it. This also applies to all settings and permissions. We will inform you in advance by e-mail about the deletion.

You can terminate your account with “My Post” at any time. To do this, please get in touch with our Contact Center.

Yes, we can terminate the contract. To do this, we must inform you by e-mail one month in advance.

In the event of termination, you will lose access to your “My Post” account.

We will retain your data for two years. This will help us to clarify outstanding service payments and instances of fraud. We will then delete your data if we do not require it anymore.

You can continue to use certain online services and apps. This depends on the provider.

Yes, the “My Post” customer portal is free to use. You may incur costs for individual services. You will be informed if this is the case before you conclude a contract.

You can pay in different ways in the “My Post” customer portal. Each payment method has its own conditions, for instance whether you need a credit card or not.

When you register for “My Post”, you will be able to use an E-Wallet. You can activate your E-Wallet by topping it up with any amount (max. CHF 3,000) using the authorized payment method. You can use the credit in your E-Wallet exclusively to purchase goods or paid services from Swiss Post or its affiliates (e.g. for the “Retain mail” service, for postshop.ch, etc.). Swiss Post has the right to credit your E-Wallet, thereby activating it in the process (e.g. for refunds).

No, no interest is paid on your E-Wallet credit.

Yes, the total credit balance in E-Wallet is limited to a maximum of CHF 3,000.

Yes, your unused credit can be paid out. To proceed, please get in touch with the Contact Center. The payment can only be made to a Swiss bank account in your name (which must match the registration name for “My Post”). Remaining credit balances of CHF 5 or less will not be paid out.

No, remaining credit balances of CHF 5 or less will not be paid out because the administrative expenses associated with the payment would exceed the amount to be paid out.

You can stop using E-Wallet by using up or requesting payment (see above) of your remaining credit balance. Swiss Post has the right to block the customer’s use of E-Wallet or to discontinue the E-Wallet function as a whole at any time. In this case, the remaining credit balance will be transferred to a Swiss bank account in your name, subject to legal obligations, or any official or court orders which prevent payment. To this end, you are obliged to provide Swiss Post with the necessary information within 10 working days of our notification. If you don’t provide the required information within this period, your remaining credit balance will be transferred to a Swiss Post collective account. Within the scope of the applicable prescribed period, you may still request the payout of your remaining credit balance by specifying a Swiss bank account in your name, provided that the amount of this credit balance exceeds CHF 5.

You can spend the remaining credit balance within the notice period. Failing this, the remaining credit balance will be transferred to a Swiss bank account in your name. To this end, you are obliged to provide Swiss Post with the necessary information within 10 working days of termination. If you don’t provide the required information within this period, the remaining credit balance will be transferred to a Swiss Post collective account. Within the scope of the applicable prescribed period, you may still request the payout of your remaining credit balance by specifying a Swiss bank account in your name, provided that your credit balance exceeds CHF 5. If you have 5 francs or less in your account, you will not be refunded the money.

If you don’t use your E-Wallet for two years, we reserve the right to close it and transfer your remaining credit balance to a Swiss Post collective account. Within the scope of the applicable prescribed period, you may request the payout of your remaining credit balance by specifying a Swiss bank account in your name, provided that your credit balance exceeds CHF 5.

When we process your data, we comply with all legislation, in particular data protection law and the Postal Services Act.

In the case of “My Post”, the privacy policies on digital presence, cookies and social media, as well as the data protection notices on services also apply. In the event of discrepancies, the data protection provisions in the “My Post” GTC take precedence.

We use your data to provide our services, support you as a customer and develop our products and services. If you use third-party services or products, we will pass on the required data to the providers in question. We also use data to recognize fraud, to verify your identity and to protect your account.

In addition, we use your data for market research and advertising purposes. You can object to this data processing in the “My Post” customer portal at any time for future data processing.

With your consent, we will also use your digital identity for these verifications. We take all necessary measures to protect your data and only use your data to verify your digital identity.

We may use your anonymized data for other purposes.

Swiss Post collects and processes data from the following sources:

• Swiss Post website and apps: data that you enter or generate when using our website or apps.
• “My Post” customer portal: data that you enter or generate in the “My Post” customer portal.
• Services in the customer portal: data from services accessible via the “My Post” customer portal or used in connection with your account.
• Products and services: data from the subscription and use of products and services provided by Swiss Post or affiliated third parties.
• Other Swiss Post services: data from other Swiss Post services for which you have consented to the use of your data or for which you have not objected to data processing.

It is easier to contact us via “My Post”. We use your data to provide you with the best service. Your data also helps us to improve our products and services.

Swiss Post and its subsidiaries in Switzerland and the European Economic Area will use your data for market research purposes, for instance to create customer satisfaction surveys.

You can object to data processing in the settings area of the “My Post” customer portal. Please get in touch with our Contact Center if you need any assistance doing this.

Swiss Post and its group companies in Switzerland and the European Economic Area may use your data for their own advertising purposes in line with applicable law. This ensures you receive advertising that better meets your needs.

You can easily object to data processing for advertising purposes in the settings. Please get in touch with our Contact Center if you need any assistance doing this.

Only if you have given us permission.

Follow these tips to protect yourself from data misuse:

1. Do not share your login details.
2. If you suspect your data is being misused, or your account is blocked, please call our Contact Center on (+41 848 888 888).
3. Keep your data up to date at all times.
4. Be wary of phishing. You can find useful information on the topic on our website.

Yes, Swiss Post may combine your data and analyse it to create profiles. This takes place exclusively as part of permitted data processing.

To register and access the “My Post” customer portal, you must have an active SwissID for SwissSign AG and consent to the use and transfer of the SwissSign AG identification information to Swiss Post.

Provide complete and accurate information when registering and using the service. Ensure this is kept up to date. This is the only way to ensure you benefit from high-quality services. You will also not miss any important information, for example on changes to services, changes to the GTC or a blocked account.

In order to access certain services, and to ensure your security, SwissSign AG must send your verified digital identity to us, and we must process the relevant data. You will be invited and guided to the appropriate place to set your account to a higher identity level. After this verification, you will be able to use services that require greater proof of identity. You will be invited and guided to the appropriate place to set your account to a higher identity level.

We can block your access to “My Post”. Possible reasons include:

• A breach of the “My Post” GTC
• Unpaid invoices
• Legal infringements or security concerns

We will inform you if your access has been blocked.

If your account is blocked, please call our Contact Center on (+41 848 888 888).

Swiss Post is solely liable for direct damage that either it or its auxiliaries caused deliberately or as a result of gross negligence. Swiss Post is not responsible for any loss of profit or the content of external links.

As a customer, you are liable for damage caused as a result of you using “My Post” or your account. This applies to damage to Swiss Post or third parties.

Yes, we can modify the “My Post” GTC at any time. We will inform you about any changes, e.g. by e-mail. Unless you terminate the contract, the new provisions will apply.

Yes, we can modify the “My Post” service at any time. We will inform you about any changes, e.g. by e-mail. Unless you terminate the contract, the new service will apply.

You can transfer the contract, and the rights and obligations that go with it, to third parties as long as Swiss Post gives its consent.

Swiss Post can also transfer the contract to subsidiaries without your consent. We can also transfer cash receivables to others for collection.

The “My Post” GTC are subject to Swiss law.

The place of jurisdiction is the court in Bern. As a consumer, in other words you use “My Post” for personal purposes, you can also file an action at your place of residence.

The place of jurisdiction is the court in Bern. As a consumer, in other words you use “My Post” for personal purposes, Swiss Post can file an action against you at your place of residence only.

If you and Swiss Post are unable to resolve a dispute, you can contact the PostCom conciliation office. The contact details can be found at ombud-postcom.ch. This is a quick, out-of-court procedure. If there is no settlement, you do have the option of taking the matter to court.

Yes, they do. The current legally binding version can be found at www.swisspost.ch/gtc. If you would like a printed version, please get in touch with our Contact Center.