GTC
“My Post” customer portal

If you register with “My Post”, you conclude a contract with Swiss Post Ltd. If you use “My Post”, this contract will come into effect.

For online services, apps and other services, you conclude additional contracts with other providers.

We aim to ensure that “My Post” is available at all times, but we cannot guarantee this. There may be interruptions, for instance as a result of technical issues, maintenance or when new technologies are introduced. We try to keep these interruptions brief and to plan them in quiet periods. We will inform you of planned interruptions in advance.

Yes, if you have not used your account for a year, or it is blocked, we can delete it. This also applies to all settings and permissions. We will inform you in advance by e-mail about the deletion.

You can terminate your account with “My Post” at any time. To do this, please get in touch with our Contact Center.

Yes, we can terminate the contract. To do this, we must inform you by e-mail one month in advance.

In the event of termination, you will lose access to your “My Post” account.

We will retain your data for two years. This will help us to clarify outstanding service payments and instances of fraud. We will then delete your data if we do not require it anymore.

You can continue to use certain online services and apps. This depends on the provider.

If you have 5 francs or less in your account, you will not be refunded the money. You can spend this money within the notice period. If you do not do this, the money will go to Swiss Post.

Yes, the “My Post” customer portal is free to use. You may incur costs for individual services. You will be informed if this is the case before you conclude a contract.

You can pay in different ways in the “My Post” customer portal. Each payment method has its own conditions, for instance whether you need a credit card or not.

When we process your data, we comply with all legislation, in particular data protection law and the Postal Services Act.

In the case of “My Post”, privacy policies on digital presence, cookies and social media, in addition to data protection notices on services, also apply. In the event of discrepancies, the privacy policies in the “My Post” GTC take precedence.

We use your data to provide services, support customers and develop products. We disclose the necessary data to providers whose services you use. We also use data to recognize fraud, to verify your identity and to protect your account.

We also use your data for market research and advertising, if you do not object and the use is compliant with applicable law.

We may use your anonymized data for other purposes.

Swiss Post collects and processes data from the use of the following channels and services:

• Swiss Post website and apps
• “My Post” customer portal
• Services that are accessible on “My Post”, or which you use with your account.
• Other Swiss Post services where you are informed about this

It is easier to contact us via “My Post”. We use your data to provide you with the best service. Your data also helps us to improve our products and services.

Swiss Post and its subsidiaries in Switzerland and the European Economic Area may use your data for market research, for instance to create customer satisfaction surveys.

You can object to this data processing in the settings area of the “My Post” customer portal. Please get in touch with our Contact Center if you need any assistance doing this.

Swiss Post and its group companies in Switzerland and the European Economic Area may use your data for their own advertising purposes in line with applicable law. This ensures you receive advertising that better meets your needs.

You can object to this data processing in the settings area of the “My Post” customer portal. Please get in touch with our Contact Center if you need any assistance doing this.

Only if you have expressly given us permission.

Follow these tips to protect yourself from data misuse:

1. Do not share your login details.
2. If you suspect your data is being misused, or your account is blocked, please call our Contact Center on (+41 848 888 888).
3. Keep your data up to date at all times.
4. Be wary of phishing. You can find useful information on the topic on our website.

Yes, Swiss Post may combine your data and analyse it to create profiles. This takes place exclusively as part of permitted data processing.

Provide complete and accurate information when registering and using the service. Ensure this is kept up to date. This is the only way to ensure you benefit from high-quality services. You will also not miss any important information, for example on changes to services, changes to the GTC or a blocked account.

We can block your access to “My Post”. Possible reasons include:

• A breach of the “My Post” GTC
• Unpaid invoices
• Legal infringements or security concerns

We will inform you if your access has been blocked.

If your account is blocked, please call our Contact Center on (+41 848 888 888).

Swiss Post is solely liable for direct damage that either it or its auxiliaries caused deliberately or as a result of gross negligence. Swiss Post is not responsible for any loss of profit or the content of external links.

As a customer, you are liable for damage caused as a result of you using “My Post” or your account. This applies to damage to Swiss Post or third parties.

Yes, we can modify the “My Post” GTC at any time. We will inform you about any changes, e.g. by e-mail. Unless you terminate the contract, the new provisions will apply.

Yes, we can modify the “My Post” service at any time. We will inform you about any changes, e.g. by e-mail. Unless you terminate the contract, the new service will apply.

You can transfer the contract, and the rights and obligations that go with it, to third parties as long as Swiss Post gives its consent.

Swiss Post can also transfer the contract to subsidiaries without your consent. We can also transfer cash receivables to others for collection.

The “My Post” GTC are subject to Swiss law.

The place of jurisdiction is the court in Bern. As a consumer, in other words you use “My Post” for personal purposes, you can also file an action at your place of residence.

The place of jurisdiction is the court in Bern. As a consumer, in other words you use “My Post” for personal purposes, Swiss Post can file an action against you at your place of residence only.

If you and Swiss Post are unable to resolve a dispute, you can contact the PostCom conciliation office. The contact details can be found at ombud-postcom.ch. This is a quick, out-of-court procedure. If there is no settlement, you do have the option of taking the matter to court.

Yes, they do. The current legally binding version can be found at www.swisspost.ch/gtc. If you would like a printed version, please get in touch with our Contact Center.