Privacy Policy

Privacy Policy for our digital presence

The public area at a glance

The “My Post” customer portal at a glance

What is this about?

The digital presence of Swiss Post includes all of the organization’s websites and apps. Our digital presence enables you to find information, contact us, purchase goods (for example in the Postshop) or obtain services (such as newsletters). As a general principle, the digital presence is accessible to the public.

To access personal information concerning your relationship with Swiss Post (including your saved delivery address, received consignments, etc.) or use our online services, you must first register with and log into our “My Post” customer portal.

Unless otherwise specified or due to the existence of a clear factual situation, the following provisions apply in principle to both the public and the login-protected area.

Please also always refer to the supplementary information in the data protection notices concerning our services or in our other communications, such as contracts, General Terms and Conditions (GTC) and Subscriber Conditions.

This Privacy Policy is not an exhaustive privacy policy for services or third-party sites that are operated by Swiss Post, a subsidiary of Swiss Post or a partner company.

Who is responsible for data processing?

Swiss Post Ltd and its strategic subsidiaries consisting of Post CH Ltd, Post CH Network Ltd and Post CH Communication Services Ltd (hereinafter referred to as “Swiss Post” or “we” or “us”) are jointly responsible for data processing when you access our digital presence.

Another company of Swiss Post Ltd may also be responsible for data processing. We will inform you if this is the case. You can find a list of the other subsidiaries that may be responsible for data processing here: Subsidiaries

Our digital presence may include links to websites or third-party content over which we have no influence. The operators of third-party websites are responsible for any processing of personal data that takes place when you visit these websites.

What happens when you access Swiss Post’s public digital presence?

You can use the public area of our digital presence anonymously. However, in order to transmit content, information about the device you are using and its IP address are processed and logged automatically. The data processed due to technical necessity is not linked to personal data, unless you have logged into the “My Post” customer portal.

We also use cookies to link certain data to your device. This data includes, for example, your preferences, activities and interactions on our website. When you visit our website for the first time, you will be asked whether you consent to the use of analytics cookies and personalized marketing cookies and can deactivate these cookies via our consent banner. 

If you would like more information about how your data is handled when you have logged into the customer portal or when you disclose personal data in the process of making contact with us, you can read the Privacy Policy, which can be found under (What happens in the My Post customer portal? / What happens when I contact Swiss Post?

You can find more information about the cookies used and how they are handled in this Privacy Policy under “Are cookies used?” or in our Privacy Policy for cookies and social media”. You can change your settings in the cookie banner at any time, and we also issue regular reminders (no later than after six months).

Please note: we are introducing the consent banner with direct control of cookies gradually on the various microsites. If the old cookie banner is still displayed on the website you visit, the use of cookies can only be managed via the browser functions (settings or add-ons).

What happens in the “My Post” customer portal?

If (and only if) you log into your user account in the“My Post” customer portal, your data will be merged into a profile associated with your user account. This means that all data generated during the corresponding session will be linked to your user account and saved. This enables us to offer you personalized functions, content or services.

We process this data as described in the Privacy Policy for our digital presence, and also in accordance with the contractual provisions concerning data protection. If you are registered in the “My Post” customer portal, the data protection provisions set out in the GTC for the corresponding services apply to you.

What happens when I use Swiss Post’s online services?

In the “My Post” customer portal, you can make use of a wide range of online services. We link the online services you use to your customer profile. The data protection notices for services provide an overview of how data is processed when these services are used.

What data does Swiss Post process?

We process personal data about you when you access our digital presence. Depending on why you are visiting our digital presence and how you use it, we process data from various sources.

Why does Swiss Post process data?

We only process your data for the purposes set out in this Privacy Policy. The purpose for which we process your data in individual cases when you access our digital presence depends on your use of the website and our reason for processing. In particular, we process your data for the following purposes:

To whom does Swiss Post disclose data? Can this data be processed for other purposes?

We disclose data to third parties depending on the situation and when it is necessary. Third parties may be our service providers, who support us in managing our digital presence and the integrated services, or companies that process the data under their own responsibility or under joint responsibility with us.

Is data also processed abroad?

Your data is primarily processed in Switzerland. In certain cases, however, we may also transfer data to third parties abroad, particularly in the EU and the EEA, for processing. In such cases, we check that the transfer and processing abroad are permitted and take the necessary protective precautions.

Is profiling carried out when I use the “My Post” customer portal?

When you visit the “My Post” customer portal, certain data relating to your use of our digital presence and our services may be analysed automatically. We do this because we want to better understand important personal aspects such as the interests or behaviour of our visitors. This information is used primarily to create customer profiles and target groups in order to give a more personalized touch to the communications or adverts shown to you, and to identify trends. When you use the customer portal, we do not carry out any profiling that entails an elevated risk for the data subject. A high risk from profiling results when essential aspects pertaining to a person are analysed or predicted.

Does Swiss Post make automated individual decisions?

We do not make automated individual decisions in relation to the use of the digital presence. Automated individual decisions are decisions that are based exclusively on automated processing without human input, and are associated with a legal consequence or significant impairment.

Does Swiss Post use cookies?

We use cookies in order to optimize your experience on our webpage and to analyse your user behaviour on our webpage and make improvements.

Cookies are used on the basis of your consent, unless another legal basis exists.

When you visit our website for the first time, you will be asked whether you consent to the use of analytics cookies and personalized marketing cookies and can deactivate these cookies via our consent banner.

We use Google Analytics on our Post-App for statistical and analytical purposes. The analyses are not personalised. If additional functions are activated in the Post-App, you must give your consent in advance.

What happens when I contact Swiss Post?

Our digital presence includes various ways to get in touch with us.

What rights do I have?

You have the right to information, rectification, erasure and restriction of data processing at any time.

You can assert your rights via post or e-mail to the following address:

Swiss Post Ltd
Data protection, GRCS
Wankdorfallee 4
3030 Bern, Switzerland

If you submit a request for information to us, you must enclose a copy of an official form of identification such as a passport, identity card or driving licence. We require this in order to identify you. Your name, date of birth and place of residence must be visible on your ID. We do not require any of the other information on your ID for the identification process, so you may block it out.

Changes to this Privacy Policy

Changes to this Privacy Policy may be necessary from time to time, for example if we make further developments to our digital presence or if there are changes in the law. We therefore reserve the right to amend the Privacy Policy at any time, with effect from a future date. Accordingly, we recommend that you re-read this Privacy Policy on a regular basis.

Rich Content Section

V.1.0 / 09.2023