Data protection and disclaimer
Data collected from visitors to this website whilst using the Swiss Post Customer Center Login (“Login”), Swiss Post’s apps and the Swiss Post services offered via the Internet (“online services”, e.g. Microsites, etc.) is processed by Post CH Ltd (“Swiss Post”, “we” or “us”) in its capacity as both provider of this website and a service provider. The above-mentioned services will be referred to hereinafter as “digital presence”. Further details about Post CH Ltd can be found under the “About us” section of the website.
Protection of your personal data is of great importance to us. We therefore, as a matter of routine, handle your personal data responsibly and in compliance with the applicable statutory data protection provisions and postal legislation.
1. Who is the owner of the data collected?
Swiss Post is the provider of the digital presences, and as owner of the data collected, decides upon their purpose and content.
The owner of the data collected is Post CH Ltd, Wankdorfallee 4, 3030 Berne, Switzerland.
2. What data do we collect?
2.1 Automatic logging
Our web servers automatically log every visit in a temporary log file. User-specific data (such as the identification data of the browser used, the operating system of the requesting computer, the amount of data transferred, the name of the Internet Service Provider, the date and time of access) and technical data (such as the name and URL of the referring web page when the website was accessed via a link and, additionally, the search term if it was accessed via a search engine) are logged and analysed anonymously. First, this data is needed to enable the use of our content (connection set-up), and is also used for internal, system-related purposes – such as technical administration and system security – and optimizing your search experience. As part of this, so-called cookies may be used (see section 4 below). IP addresses are used for automated security checks, e.g. automatically verified to combat fraud and immediately deleted. Furthermore, IP addresses are used for analytics purposes. Google Analytics anonymizes the IPs received immediately and processes them for the analysis only once the anonymization has taken place (see section 6).
We do not use your data for any other purposes, unless you have given your express consent to additional data processing when using certain services, or if we are legally bound to do so.
2.2 Additional data processing
In order to use some of our online services, you must first register for the Login with some personal data. When using the services, the data is processed in accordance with a contractual agreement and the associated Subscriber Conditions (SC) or General Terms and Conditions (GTC).
In addition, we process personal data when you decide to send it to us; for example, by filling out an online form or sending us a message via the contact forms. In these cases, we will only ask you to provide the personal data we require to perform the services we provide. The information you provide us with will be recorded in our IT systems.
3. How do we use your data?
Collecting data helps us to develop and improve our digital presence and to optimize our range of services. We use the data collected by automatic logging for the following purposes:
- To enable your use of the digital presence (establishing a connection).
- For internal management of the website, for example technical administration and maintenance of system security.
- To optimize user friendliness, we collect statistics on user behaviour on our website. This data is analysed (see also section 4.4).
- To provide logins, online services and contractually-compliant processing of these services.
- To tailor our websites to specific target groups (with targeted content or information on the website that may be of interest to you).
- To prevent fraud and improve the security of the website.
We use so-called re-targeting or re-marketing methods on our websites. These are online marketing tools. If you visit other third-party websites, you will then be shown product recommendations with targeted pop-up adverts. In order to achieve an optimized result for you, data is also transmitted to third-party providers who may also be domiciled abroad.
If services from Swiss Post are used, your data is also processed in accordance with the contractual agreement and the Subscriber Conditions (SC) or General Terms and Conditions (GTC).
4.1 What is a cookie?
A cookie is a text file with short data sequences (a sequence of letters and numbers) that by itself cannot perform any operations. This text file is transferred to your browser by the web server when you visit a website. The cookie is stored on your local computer. There are two different types of cookies: temporary cookies and permanent cookies. We use both temporary cookies, which are automatically deleted from your mobile device or computer at the end of the browser session, and also permanent cookies, which remain on your computer or mobile device for up to ten years after the browser session. They are automatically disabled after the programmed time.
You can view in your browser’s log at any time which cookies are being run.
4.2 How safe is it to enable cookies?
It is safe to activate cookies when visiting our digital presence. When using a third-party computer, however, we recommend deleting cookies and your browser history to prevent subsequent users from being able to see your surfing behaviour.
We use selected cookies from third-party providers (so-called third-party cookies).
5. Social media
On certain sites we use the Facebook, Twitter, LinkedIn and Xing sharing functions.
This allows you to share individual content. The individual social network’s data protection provisions apply to the processing of this data.
6. What web analytics services do we use?
Most browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device using the feature for doing so in your browser.
To enable or disable cookies in your web browser:
Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser.
If you choose not to accept our cookies or cookies and tools from our partner companies, you will not be able to see certain information on our websites or use some features that improve your visit.
8. Will we share your data with anyone else?
In the event that Swiss Post engages third parties to provide the services, it will be authorized to make available to them the data necessary for this purpose. These third parties are subject to the same obligations with regard to data protection as Swiss Post itself. In addition, data will be disclosed to third parties only within the parameters described in the sections above (for example, IP addresses for analytics purposes). Transfer to other companies within Swiss Post Group is permitted. We will retain your information for no longer than necessary and it will remain confidential. This excludes the transmission of personal data to payment collection service providers, governmental institutions and authorities as well as to private persons with a right thereto based on statutory regulations, court orders or regulatory decisions, as well as its transfer to governmental institutions for the purposes of taking legal action or prosecution should our legally protected rights be challenged.
9. Your rights
9.1 Amendment, blocking and deletion / withdrawal of consent
You have the right to request information on the processing of your personal data and can seek its amendment, blocking or deletion.
If you have expressly consented to further data processing, you may revoke this at any time. Detailed information can be found in the relevant General Terms and Conditions and Subscriber Conditions.
9.2 Contact information
If you have questions, suggestions or concerns in relation to the handling of your data, you are welcome to contact us by post, telephone or e-mail:
Postal address: Post CH Ltd, Swiss Post Contact Center, Wankdorfallee 4, 3030 Berne, Switzerland
Tel. +41 842 880 088,
Should you wish to contact us by e-mail, please note that e-mails will be in an unencrypted form and will therefore be susceptible to the security risks typically associated with such methods of communication.
10. How secure is your data?
The data we collect and save is treated confidentially and, using appropriate technical and organizational precautions, protected from loss or manipulation as well as from unauthorized access by third parties.
Login information exchanged between your hardware and us is encrypted. We do not accept liability for any unauthorized access or loss or personal data that is beyond our control.
People (the “User” or “Users”) who access information on the Swiss Post Ltd website or when using the Post-App (the “Website”) agree to do so on the following conditions.
More information on Swiss Post Group can be found under “About us”.
No binding offers
None of the items on the Website represent a binding offer.
Exclusion of guarantee and liability
Swiss Post Ltd strives to provide information that is accurate and up to date at the time of its publication on the Website. However, Swiss Post Ltd does not guarantee and accepts no liability for the veracity, reliability, completeness and accuracy of this information, and reserves the right to update it at any time.
Such information is used at the Users’ own risk.
Where legally possible, Swiss Post Ltd accepts no liability for damage or consequential damage arising from access to and/or use of the Website or the inability to access or use the Website.
The Website may contain linked content that does not originate from Swiss Post Ltd, as well as links to websites or content owned by third parties that are in no way controlled or influenced by Swiss Post Ltd. Swiss Post Ltd accepts no liability for content of this kind, nor for the products, services or other offers which the respective third-party sites provide. Swiss Post Ltd also assumes no liability regarding websites that link to this Website or which use the information on this Website for their own purposes.
Intellectual property rights
The entire contents of the Website are protected by copyright (all rights reserved). Downloading or printing out individual pages or parts of the Website is permitted provided that this is for private use and not for commercial purposes. No copyright notices or other legally protected names or symbols may therefore be removed.
Complete or partial reproduction, transmission (by electronic or any other means), modification or linking of the Website for public or commercial purposes is prohibited without the prior written consent of Swiss Post Ltd.
Applicable law and place of jurisdiction
To the extent admissible by law, all legal relationships between the Users of the Website and Swiss Post Ltd shall be subject to substantive Swiss law. The sole place of jurisdiction is Bern.
Phishing and attempted fraud on the Internet
The increasing number of attempts at fraud on the Internet deliberately target any carelessness on the part of users in order to gain access to coveted data. Here you will find information on what you and Swiss Post can do about them, and where you can report suspicious cases.