Ideally, you should issue your order once you are certain of the time at which the order should take effect. If you issue us your order later than four working days prior to its intended start, please submit it no later than 11 p.m. We can only ensure the order takes effect on the following day if you comply with this deadline. Such an order would be an express order, surcharge: CHF 10.

If you do not have a login for swisspost.ch verified by mail, orders will require at least four days’ prior notice.

You can change or cancel your issued orders as follows:

Online

• Up to 2 days prior to expiry
• Access is possible via the login for swisspost.ch, or in the case of one-off orders, without a login using the direct link in the confirmation e-mail.

Contact form

Order modification using an online form

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Go to the contact form

Branch

Order modification at the counter

• Up to 2 days prior to expiry
• Private customers: copy of ID
• Business customers: copy of power of representation (commercial register excerpt etc.) and ID

Your closest branch

Telephone

Alternatively, you can modify or cancel your order by telephone up to two days prior to its expiry: +41 848 888 888 (CHF 0.08/min. from landline phones within Switzerland).

Daily newspapers are often delivered by private delivery businesses. In this case, the newspaper will be delivered despite the order. Inform your daily newspaper of the forwarding order. If the newspaper is delivered by Swiss Post, this will of course be forwarded.

Yes, temporary parcel redirection is subject to a fee. You can choose between two different pricing models.

One option is to select a flat fee of CHF 15.00 for two weeks of parcel redirection. Every additional parcel costs an additional CHF 4.00. Or alternatively you can pay CHF 8.00 per parcel. This option is particularly suited to small parcel volumes.