Response and returns
Letters

Pre-franked reply labels
Response element for intensive customer retention

Make it as easy as possible for your customers to reply to you with a pre-franked response element (reply card or envelope).

Domestic
Business reply labels

  • Your domestic customers can reply to you free of charge 
  • You pay only for the reply items that are actually returned
Find out more

Outside Switzerland
Global Response

  • Your customers outside Switzerland can reply to you free of charge
  • You pay only for the reply items that are actually returned
Find out more

Domestic and outside Switzerland
Combi Response

  • Your domestic and international customers can reply to you free of charge
  • You pay only for the reply items that are actually returned 
Find out more

Mailing integrated
DirectResponse Card

  • Mailing and reply card in one
  • Complete cost transparency thanks to a unit price
Find out more

Returns
Reduce and manage your returns

If we cannot deliver letters, we return them to the sender. Returns are divided into four different categories:

  • Undeliverable item
  • Refused item
  • Uncollected item
  • Item franked by the recipient

Costs for letter returns

Uncollected or refused items

Find out more

Basic prices per pc.

Dependent on format and weight

Registered
5.30
Other shipment types
0.53

All prices in CHF, incl. VAT

Managing returns efficiently
For letters with data matrix code

For mail items with data matrix code (Letter ID and PP easy), we offer you various services for managing returns in accordance with your needs.  

Complete control
Manage and reduce returns

With Letter ID, you can identify each individual letter in a bulk mailing. This gives you the following advantages:

  • Track the individual consignments at any time throughout the entire process.
  • Avoid undeliverable items.
  • Manage your returns. For example, you can receive them digitally, redirect them or have them disposed of immediately. 

Step by step