Response and returns
Letters
Optimize responses and returns easily: cover your customers’ postage costs for reply mail to increase response to your consignments. And minimize letter returns by putting a Letter ID on your letters. By using this identification and management tool, returns are processed efficiently.
Domestic
Business reply labels
- Your domestic customers can reply to you free of charge
- You pay only for the reply items that are actually returned
Returns
Reduce and manage your returns
- Undeliverable item
- Refused item
- Uncollected item
Mailing integrated
DirectResponse Card
- Mailing and reply card in one
- Complete cost transparency thanks to a unit price
- of 50 items
Managing returns efficiently
Manage and reduce returns
- Track the individual consignments at any time throughout the entire process.
- Avoid undeliverable items.
- Manage your returns. For example, you can receive them digitally, redirect them or have them disposed of immediately.
Step by step
-
Franking mail
Stamps and franking solutions for your letter postage.
-
Addressing & designing mail
How you can address and design letters correctly.
-
Customs clearance & declaration
You must declare consignments sent abroad. Ensure a smooth customs procedure with the right accompanying documents.
-
Sending mail
You can post letters in letter boxes or hand them in at a branch.
-
Track & Trace
With Track & Trace, you can keep track of your consignments at all times.
-
Response & returns
Increase your response and manage returns efficiently.