Response and returns
Letters

Optimize responses and returns easily: cover your customers’ postage costs for reply mail to increase response to your consignments. And minimize letter returns by putting a Letter ID on your letters. By using this identification and management tool, returns are processed efficiently.


Domestic
Business reply labels

  • Your domestic customers can reply to you free of charge 
  • You pay only for the reply items that are actually returned
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Returns
Reduce and manage your returns

  • Undeliverable item 
  • Refused item 
  • Uncollected item 
  • Item franked by the recipient
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Mailing integrated
DirectResponse Card

  • Mailing and reply card in one
  • Complete cost transparency thanks to a unit price
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Managing returns efficiently
Manage and reduce returns

  • Track the individual consignments at any time throughout the entire process.
  • Avoid undeliverable items. 
  • Manage your returns. For example, you can receive them digitally, redirect them or have them disposed of immediately.
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Step by step

Franking mail

Stamps and franking solutions for your letter postage.
Addressing & designing mail

How you can address and design letters correctly.
Customs clearance & declaration

You must declare consignments sent abroad. Ensure a smooth customs procedure with the right accompanying documents.
Sending mail

You can post letters in letter boxes or hand them in at a branch.
Track & Trace

With Track & Trace, you can keep track of your consignments at all times.
Response & returns

Increase your response and manage returns efficiently.