Global Response
Pre-franked reply items for international customers
Service and features
Global Response is a globally standardized, so can be used worldwide. Any customer replies are sent to your business address as PRIORITY items. The reply item is generally a card that is included with a newspaper or as part of a mailing. An envelope can also be used for confidential or larger contents.
Preconditions
Global Response is only available for international mail in combination with the PRIORITY service.
Global Response is a service for business customers who have a billing relationship with Swiss Post.
I do not currently have a billing relationship with Swiss Post and wish to set one up.
International reply mail must be registered with an obligation notice.
Maximum weight
Max. 1,000 g for the following countries: Belgium, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Austria, Poland, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic and Hungary (subject to change).
Max. 50 g for all other countries.
Minimum quantities
None
Prices
Global Response consignments
A simple response element for intensive customer retention abroad
Value-added service
Surcharge on the list prices for PRIORITY letters individual
Global Response consignments with data matrix code (DMC)
+ 0.10 per consignment
Global Response consignments
+ 0.12 per consignment
Prices in CHF. VAT-free
Only consignments that have actually been returned are charged. Convenient payment with monthly invoice. No ECONOMY mailing.
Designing, packaging and addressing
Pre-franked international reply mail is subject to the same conditions as other letter mail. Please take note of the special franking zone in the Global Response template. In order to ensure the delivery runs smoothly, please obtain a final proof from our specialist staff before production starts.
Instructions
Using ourtemplates, it only takes a few mouse clicks to create a design for pre-franked international reply items. Any professional printer will be able to provide further support if necessary. In order to ensure the delivery runs smoothly, please obtain a final proof from our specialist staff before production starts.
International reply mail must be registered with an obligation notice. This confirms your intention to cover the cost of postage and any possible surcharges. The corresponding form can be downloaded here or obtained from any post office.
- «Sending international mail» brochure (German Version) (PDF, 1.4 MB)
- Layout template Global Response (PDF, 78.5 KB)
- Layout template Global and Combi Response with data matrix code DMC (PDF, 75.5 KB)
- Print template Global and Combi Response with data matrix code DMC (ZIP, 7.1 MB)
- Print template Combi Response (ZIP, 6.9 MB)
- Verpflichtungsschein für Geschäftsantwortsendungen (german version) (PDF, 306 KB)
All you need to know
Contact and advice
Give us a call
Monday to Friday
7.30 a.m. – 6 p.m.
Write to us
international@post.ch
For the deaf
For the deaf or hard of hearing
Our address
Post CH Ltd
Customer Service International
Wankdorfallee 4
3030 Berne
Rich Content Section
In cooperation with Asendia
A joint venture between Swiss Post and France’s La Poste.