Pre-franked reply items for international customers
Service and features
Global Response is a globally standardized, so can be used worldwide. Any customer replies are sent to your business address as PRIORITY items. The reply item is generally a card that is included with a newspaper or as part of a mailing. An envelope can also be used for confidential or larger contents.
Global Response is only available for international mail in combination with the PRIORITY service.
Global Response is a service for business customers who have a billing relationship with Swiss Post.
I do not currently have a billing relationship with Swiss Post and wish to set one up.
International reply mail must be registered with an obligation notice (PDF, 305.8 KB).
Max. 1,000 g for the following countries: Belgium, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Austria, Poland, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic and Hungary (subject to change).
Max. 50 g for all other countries.
Global Response consignments
A simple response element for intensive customer retention abroad
Surcharge on the list prices for PRIORITY letters individual
Global Response consignments up to B5 format (250 × 176 mm) and with a maximum weight of 100 grams
+ 0.10 per consignment
Global Response consignments
+ 0.12 per consignment
Prices in CHF. VAT-free
Only consignments that have actually been returned are charged. Convenient payment with monthly invoice. No ECONOMY mailing.
Designing, packaging and addressing
Pre-franked international reply mail is subject to the same conditions as other letter mail. Please take note of the special franking zone in the Global Response template. In order to ensure the delivery runs smoothly, please obtain a final proof from our specialist staff before production starts.
Creating letters correctly
Creating letters according to Swiss Post guidelines is an important requirement for ensuring punctual processing and delivery.
Packaging and enveloping letters
Packaging letters and mailings in accordance with Swiss Post’s recommendations protects the contents and allows for efficient processing. Letters and mailings reach the recipient intact.
Addressing consignments correctly
Instructions on affixing address labels and addressing consignments correctly.
Special items attract plenty of attention. A special mailing or a special letter in an unusual design attracts the recipient’s attention.
Using our templates, it only takes a few mouse clicks to create a design for pre-franked international reply items. Any professional printer will be able to provide further support if necessary. In order to ensure the delivery runs smoothly, please obtain a final proof from our specialist staff before production starts.
International reply mail must be registered with an obligation notice. This confirms your intention to cover the cost of postage and any possible surcharges. The corresponding form can be downloaded here or obtained from any post office.
All you need to know
Contact and advice
Give us a call
00 800 888 777 00 (from abroad)
CHF 0.08/min. from landline phones within Switzerland
Monday to Friday 8 a.m. – 6 p.m.
Write to us
For hearing impaired persons
For deaf or hearing impaired persons
Post CH Ltd
Customer Service International
In cooperation with Asendia
A joint venture between Swiss Post and France’s La Poste.