Returns
Return parcels
Post returns
Return goods to online shops
Some mail-order companies make it easy for you, as a customer, to return goods. Please also pay attention to the trader’s communication.
How to frank mail
With a shipping label
Send returns for free or at a discounted rate
In most cases, the online retailer will send a shipping label with your order. There are three options:
- Business reply label (GAS): you can return the parcel free of charge and have it collected free of charge
- The consignment code begins with “99.01…”: you can return the parcel at a discounted rate and have it collected free of charge.
- If the trader has integrated pick@home, you can handle the return shipment directly in the shop
Without a shipping label
Print labels yourself
Each return parcel needs a shipping label.
If the trader has not provided you with a shipping label, you can create, pay for and print it yourself online.
At the same time, you can issue an order to have the parcel collected for a fee.
Post items or have them collected
Have items collected
pick@home
You can have parcels with a shipping label collected by us free of charge.
Sending mail
Branch, PickPost or My Post 24
Post your return parcel in a branch, a PickPost point or at a My Post 24 terminal.
For traders
Efficient returns management
In addition to transporting, checking and re-storing goods, returns management includes administrative processes such as the cancellation of payments and the correction of inventory figures.
Business reply label for parcels
Bear the cost of return shipments
With business reply labels, your customer can send returns back free of charge – at your expense.
Collecting returns
Have consignments picked up
Spare the recipient the need to take care of return shipments and have returns collected from your business partners.
Outsource returns management
From 2,500 parcels per year
Would you like to outsource your returns management completely? We would be happy to advise you.
Greater convenience for your customers
Integration of Pick@home, PickPost and My Post 24
Make it as easy as possible for your customers to send return shipments. With Pick@home, your customers can have returns collected at home while PickPost and My Post 24 facilitate more flexible parcel posting.
Step by step
Franking mail
Frank domestic parcels with parcel labels and international parcels with a waybill.
Customs clearance and declaration
You must declare consignments sent abroad. Ensure a smooth customs procedure with the right accompanying documents.
Packaging and addressing mail
Package and address parcels the right way to ensure they arrive correctly.
Sending mail
Drop off parcels at a branch, or have them collected.
Track and Trace
Always know where your parcel is.
Returns
Send back returns parcels: more convenient for buyers, more efficient for retailers.