Return parcel
Simple returns to online shops
Here’s how it works
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Packaging goods well
Use a suitable robust cardboard box or the original packaging for the return shipment.
If available, please enclose the retailer’s return form. Protect the contents for safe transport and seal them with adhesive tape.
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Affix shipping label
Have you received a label from the online shop? Take the label or print it out.
Attach the label to the largest area of the parcel.
If you haven’t received a label, you can create one yourself.
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Dropping off a parcel
Option 1: If you wish, we will collect the parcel from you using the “pick@home” service. This service is free of charge with a return label. Simply place an order for collection in the “My Swiss Post” customer portal, in the Post-App or directly online in participating online shops.
Option 2: If you do not wish to collect the item, use a posting option of your choice.
Do you have a return label?
Business reply item label: free return
Have you received a return label from the online shop with the note “GAS”? GAS stands for business reply label. Using this label, you can return the parcel to the retailer free of charge. GAS labels are available to be affixed or as a PDF document for printing out yourself.
“99.01” label: cheaper return shipment
Does the number under the label barcode start with “99.01”? You will pay CHF 1.50 less if you return the parcel to the online shop. Example: you only pay CHF 5.50 instead of CHF 7.00.
No label received?
How to return the parcel
Create label yourself
Have you not received a return label and the online shop does not offer a pick@home order? Then simply create the label yourself using the “ Domestic parcel labels” online service or with the Post-App. You can create the label for a fee, print it out and affix it to your parcel.
Collection with pick@home
Many online shops offer pick@home. You can order the service directly in the online shop. A mail carrier collects your parcel.
Prices
How much does it cost to return a parcel?
Business reply label
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Shipping Free |
Collection Free |
“99.01” label
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Shipping 1.50 less |
Collection Free of charge |
Practical: the Post-App
Return parcels and more
The Post-App gives you access to Swiss Post’s services anytime and anywhere. You can create labels, arrange collections and track consignments – all conveniently via smartphone. Download it now and try it out!
