Return parcel
Simple returns to online shops

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You have ordered goods and would like to return them. With the practical return label, you can return parcels free of charge or at a lower price.

At a glance:

  • Pre-printed return label
  • Free return shipment with business reply label
  • Return CHF 1.50 less with the “99.01” label

Here’s how it works

  • Packaging goods well

    Use the original packaging or a sturdy cardboard box for the return shipment. If available, please enclose the retailer’s return form.

  • Affix shipping label

    Stick the label on the parcel you have received from the retailer. If you have not received one, you can create the label yourself.

  • On request: register collection

    If you wish, we can collect the parcel from you with “pick@home”. This service is free of charge with a return label. Simply place an order for collection in the “My Post” customer portal.

  • Dropping off a parcel

    If you don’t wish to collect the item, please select a drop-off option.

Competition: win an iPad

Do you know all about returns? Answer three questions and, with a bit of luck, you could win an iPad 2022.

Do you have a return label?

Business reply item label: free return

Have you received a return label from the online shop with the note “GAS”? GAS stands for business reply label. Using this label, you can return the parcel to the retailer free of charge. GAS labels are available to be affixed or as a PDF document for printing out yourself.

Barcodes/shipping labels

“99.01” label: cheaper return shipment

Does the number under the label barcode start with “99.01”? You will pay CHF 1.50 less if you return the parcel to the online shop. Example: you only pay CHF 5.50 instead of CHF 7.00.

Barcodes/shipping labels

No label received?
How to return the parcel

Create label yourself

Have you not received a return label and the online shop does not offer a pick@home order? Then simply create the label yourself using the “Domestic parcel labels” online service. You can create the label for a fee, print it out and affix it to your parcel.

Collection with pick@home

Many online shops offer pick@home. You can order the service directly in the online shop: a mail carrier will collects your parcel and take care of the franking.

How much does it cost to return a parcel?

Business reply label
Free return shipment





“99.01” label
Discount on standard prices


1.50 less



Practical: the Post-App
Return parcels and more

The Post-App gives you access to Swiss Post’s services anytime and anywhere. You can create labels, arrange collections and track consignments – all conveniently via smartphone. Download it now and try it out!