Returns
Return parcels

Post returns
Return goods to online shops

Some mail-order companies make it easy for you, as a customer, to return goods. Please also pay attention to the trader’s communication.

How to frank mail

With a shipping label
Send returns for free or at a discounted rate

In most cases, the online retailer will send a shipping label with your order. There are three options:

  • Business reply label (GAS): you can return the parcel free of charge and have it collected free of charge
  • The consignment code begins with “99.01…”: you can return the parcel at a discounted rate and have it collected free of charge.
  • If the trader has integrated pick@home, you can handle the return shipment directly in the shop
Find out more
Order collection

Without a shipping label
Print labels yourself

Each return parcel needs a shipping label.

If the trader has not provided you with a shipping label, you can create, pay for and print it yourself online.

At the same time, you can issue an order to have the parcel collected for a fee.

Find out more
Create parcel label

Post items or have them collected

Have items collected
pick@home

You can have parcels with a shipping label collected by us free of charge.

Find out more
pickathome

Sending mail
Branch, PickPost or My Post 24

Post your return parcel in a branch, a PickPost point or at a My Post 24 terminal.

Find out more about Pick Post
Find out more about My Post 24 Find location

For traders
Efficient returns management

In addition to transporting, checking and re-storing goods, returns management includes administrative processes such as the cancellation of payments and the correction of inventory figures.

Business reply label for parcels
Bear the cost of return shipments

With business reply labels, your customer can send returns back free of charge – at your expense.

Find out more

Collecting returns
Have consignments picked up

Spare the recipient the need to take care of return shipments and have returns collected from your business partners.

Find out more

Outsource returns management
From 2,500 parcels per year

Would you like to outsource your returns management completely? We would be happy to advise you.

Find out more

Greater convenience for your customers
Integration of Pick@home, PickPost and My Post 24

Make it as easy as possible for your customers to send return shipments. With Pick@home, your customers can have returns collected at home while PickPost and My Post 24 facilitate more flexible parcel posting.

Step by step

Franking mail

Frank domestic parcels with parcel labels and international parcels with a waybill.

Customs clearance and declaration

You must declare consignments sent abroad. Ensure a smooth customs procedure with the right accompanying documents.

Packaging and addressing mail

Package and address parcels the right way to ensure they arrive correctly.

Sending mail

Drop off parcels at a branch, or have them collected.

Track and Trace

Always know where your parcel is.

Returns

Send back returns parcels: more convenient for buyers, more efficient for retailers.