Returning goods to online shops
Some mail-order companies make it particularly easy for you, as a customer, to return goods. Please pay attention to the shipping label and the individual trader’s communication.
- For parcels with a return label or shipping label
- For private individuals resident in Switzerland
Step by step
Frank parcels for within Switzerland with parcel labels, international parcels under 2 kg using Webstamp (maxi letter), and over 2 kg with a waybill.
Declaring and clearing through customs
You must declare consignments sent abroad. Ensure a smooth customs procedure with the right accompanying documents.
Packaging and addressing
Package and address parcels the right way to ensure they arrive correctly.
Drop off parcels at a branch or Swiss Post representative, or have them collected.
Track & Trace
Know where your parcel is at all times: send parcels with Track & Trace.
Send back returns parcels: more convenient for buyers, more efficient for retailers.