Delivery instructions for business customers
You decide how – we deliver
Overview of delivery instructions
|
Explanation |
Price in CHF (excl. VAT) |
Leave in mailbox or at the front door |
We deposit the consignment in the mailbox or at the entrance to the building without attempting to deliver it in person. After we have delivered or deposited the consignment and its contents, Swiss Post declines any further liability. |
Included |
Direct delivery to an upper floor |
We deliver the parcel to an upper floor. |
3.00 |
Deposit consignment |
You decide where we deposit your consignment if personal delivery is not possible. For example, in the garage or in the bike shed. After we have delivered or deposited the consignment and its contents, Swiss Post declines any further liability. |
0.50 |
Present consignment; leave in cellar (only for VinoLog) |
We show the VinoLog consignment to the recipient and then deposit it in the cellar. |
3.00 |
Do not place in mailbox; deliver manually, notify! |
We deliver your consignment to the front door. If the recipient is not at home, we will notify them that the consignment has arrived. |
2.00 |
Do not deliver to mailbox or neighbour; do not deposit consignment |
We will deliver your item only to authorized persons in the addressed household. |
2.50 |
|
Explanation |
Price in CHF (excl. VAT) |
Specific delivery date; deliver on... |
We deliver your parcel punctually on your chosen day. You have a free choice of day from Monday to Friday. To request that we deliver a parcel on a Saturday, label it as PostPac Priority with the “Saturday delivery (SA)” value-added service in addition to the delivery instructions. We do not offer this service on Sundays and public holidays. |
1.50 |
|
Explanation |
Price in CHF (excl. VAT) |
Failed delivery; return consignment as Priority on the same day |
If we are unable to deliver the consignment, we will return it to you as a Priority mail item on the same day. This instruction is primarily intended for perishable goods such as medicines and food. |
0.50 |
Deliver when all consignments have arrived |
We deliver all parcels at the same time as soon as we have received all partial consignments. Add a note to the relevant consignments. For example: “Consignment 1 of 3”. |
1.50 |
Follow delivery information in document pouch |
This enables you to provide special instructions for the mail carrier, such as “Fill out delivery slip”. Please note: a written agreement is required to use this delivery instruction. Get in touch with your sales contact or salesperson if necessary. |
From 8.00 |
Notify delivery by telephone |
We inform the recipient by telephone and in advance that the consignment will be delivered. You must use DataTransfer for this service. |
5.00 |
Deliver contents; take back box |
After we have delivered the consignment, we return the box to you. This delivery instruction is useful if you ship your goods in reusable containers. Please note: when using this instruction for return, stick a “Business reply item” (GAS) address label under the lid or place it in the box. |
1.00 |
Take empty and recycling goods back |
We take back empty packaging provided by the recipient or used goods for recycling while delivering a consignment. Please note: if you use this delivery instruction, you need a written agreement and the “DataTransfer” e-logistics service. Get in touch with your sales contact or salesperson if necessary. |
Based on expenses |
Exchange/Return |
You would like to exchange or take back goods or equipment from your customers. The goods or equipment must be ready for collection from or exchange by the box’s recipient when the mail carrier arrives. Please note: for this service, you must use your own individual reusable containers or packaging and the DataTransfer service. PostPac Economy and Bulky goods Economy are not permitted as basic services for the outbound journey. Get in touch with your sales contact or salesperson if necessary. |
From 7.00 |
Important information
Contact
Give us a call
Monday to Friday: 7:30 am – 6:00 pm
Write to us
Our address
Post CH Ltd
Contact Center KMU
Avenue de Tivoli 3
1701 Fribourg