If you haven’t found the answer to your question in our FAQs, you can send us your query electronically. Please select the relevant digital interface and indicate the reason for your query.
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We are happy to provide you with all relevant information and contact details on this page.
On this page, you will find all the information you need to sign up as a business customer with a billing relationship.
We are happy to offer you the opportunity to register for access to our APIs and obtain the necessary credentials via our Developer Portal. Go to the portal: https://developer.apis.post.chPlease note that you require an existing business relationship with Swiss Post in order to use our APIs.On this page, you will find all the information you need to sign up as a business customer with a billing relationship.
We are happy to offer you the opportunity to register for additional API scopes via our Developer Portal.Alternatively, please feel free to contact us using the form below.
Please include both the request and the response as attachments to your query in order to provide us with a comprehensive basis for resolving the issue efficiently. If this is not possible, you have an alternative option of providing us with a screenshot. We are committed to providing you with the best possible support to resolve your issue.
Our comprehensive technical documentation is available here.You can also find the Swagger Editor documentation for each API in our Developer Portal. Please navigate to the API you require and click on “OpenAPI”.If these resources do not provide the information you are looking for, you can contact us using the form below. We will try to help you as soon as possible.
If you have registered via our Developer Portal, you have the option of tracking your status.If you have registered through our Sales team or via the online form, you will normally receive your login details within three working days.Please note that the access data is sent in encrypted form. You can find detailed instructions on how to decrypt the IncaMail via this link.We also recommend that you check your spam folder to ensure that you don’t miss any important messages.
Feel free to send us your suggestions for improvement using the contact form. We look forward to hearing from you.
The web services architecture is based on SOAP technology. APIs based on REST technology are available as the technological successor to web services.We recommend using our APIs, as they allow modular extension of services through API-based integration.We advise that you check with your service provider or developer whether a REST or SOAP connection is planned.Our Sales teams will be happy to assist you in providing the access data for our web services. For French language queries, please contact our team at email@example.com, and for all other languages, at firstname.lastname@example.org.
You can access the web service by using the established method of basic authentication.Please refer to our manual (PDF, 1.3 MB)[Media | Not Accessible] for full instructions on how to access the "Barcode web service" and how to use your username correctly.We also provide all the relevant documentation on our website, including the WSDL, validation schema and sample code.If these documents do not provide the solutions you are looking for, you can contact us using the form below. We will always try to help you as quickly as possible.
Authentication is carried out using the standardized basic authentication procedure.All the necessary resources for programming, including the WSDL and sample code, are always available on our “Track consignments” web service page.If these documents do not provide the information you are looking for, you can contact us using the form below. We will always try to help you as quickly as possible.
You need a franking licence to use the Swiss Post API. You can obtain one by becoming a business customer.