Consignment information for your customers
Choose the right solution for you
After ordering, your customers want to be kept informed of the consignment status and have the option of controlling how they receive it. We have a range of solutions for guiding your customers using electronic status messages.
We inform your customers for you
You send us your customer’s e-mail address
With the “Notification service”, we inform your customers of their consignment’s status via e-mail.
- Set status messages
- Sender integration according to your specifications
- Free text supported
- Delivery management options (optional)
- Your logo and link (optional)
Your customers use “My consignments”
More than 2.3 million private and shopping-savvy individuals already use this solution. Make your customers aware of this useful service, too.
- Your consignment data for an optimum customer experience
- No effort involved for you
- Consignment updates via e-mail, push (Post-App) or SMS
- Improved delivery experience
- Your logo and link (optional)
Rich Content Section
Notification service video
You inform your customers
Integrated into your communication
The consignment tracking is suitable both for beginners in digital commerce and for established companies with large or very large consignment volumes. You decide whether you want to track consignments, use URLs and/or integrate consignment tracking as an API into your IT systems.
Link for the status query
The free service works by linking a fixed URL to the individual tracking number. This link takes you and your customers to Swiss Post's Track & Trace system. The link can be integrated into your website, your IT system, as well as in your e-mails and SMS. This means you can query the status of parcels, express items, letters and international consignments online.
Link format
www.swisspost.ch/swisspost-tracking?formattedParcelCodes= Replace www.swisspost.ch/swisspost-tracking?formattedParcelCodes=99.34.123456.12345678 This link allows you to provide the query field:Inserting the consignment barcode:
Example:
Consignment type Consignment barcode Parcels, Swiss-Express “Moon”, SameDay afternoon, SameDay evening 99.12.123456.12345678 International consignments AB123456789CH Letters 98.34.123456.12345678 Alternative
Track consignments in your own environment
Consignment tracking can also be integrated into your IT system and website via a REST API. Your customer therefore does not need to leave your website to receive the latest information.
Technical requirements
A system with an interface based on REST/JSON.
With the “Track consignments” API, you can obtain data on the following consignment types in a machine-readable format (REST/JSON).
- Parcels
- Letters with barcode
- International consignments
You also have the option of querying signatures, consignment pictures and master data.
The postal parcel picture or, for registered consignments, the signature are only visible for consignments that have been sent with the corresponding franking licence.