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Consignments are often stored in a local customs office in the country of destination either because the recipient is responsible for customs clearance or the content declaration is insufficient for the foreign customs office.

Generally, the customs office notifies the recipient if this is the case. If this is not the case, you can contact your branch or the relevant customs office directly as the recipient.

If this still does not produce the desired outcome, or if the recipient does not know which customs office to call, please contact us. We will then ask the foreign postal administration for more detailed information and clarify what subsequent steps you should take.

The customs declaration (CN 23) is used for the goods declaration for letter mail up to 2 kg if the value of the goods exceeds CHF 400.00 or if the sender does not wish to disclose the effective value of the goods to the recipient on the customs declaration (CN22). The sender, recipient and contents information must be entered electronically.

Swiss Post provides various online services for data entry free of charge. For data entry for individual consignments by our counter staff, we charge CHF 3.00 per consignment.

The customs declaration (CN 22) is used for the goods declaration up to CHF 400.00 for letter mail up to 2 kg. The sender, recipient and contents information must be entered electronically.

Swiss Post provides various online services for data entry free of charge. For data entry for individual consignments by our counter staff, we charge CHF 3.00 per consignment.

You can find out about import and export regulations here:

1. Online at www.swisspost.ch/info-int under “Import regulations”
2. On the customs website at www.zoll.ch
3. From the various customs offices in Basel (+41 61 201 22 22), Zurich (+41 44 242 26 10) and Geneva (+41 22 717 77 30)
4. From the embassies or consular offices in the different countries

Only use the export declaration for letter mail up to 2 kg and complete it in accordance with the following illustration:

1. Sender’s name and address
2. Recipient’s name and exact address
3. Recipient’s phone number
4. Type of content
5. Type and number of the goods certificate (EUR.1)
6. Number of the export approval and date of issue
7. Tick if a commercial invoice is enclosed (and possibly indicate the invoice number)
8. Quantity and unit of each item enclosed
9. Precise description of the contents
10. Value of the goods enclosed in CHF
11. Net weight
12. Tariff number and key (only for commercial consignments)
13. Country of origin of the goods
14. Total value of the goods
15. Gross weight of the consignment
16. Postage costs
17. Remarks
18. Date and sender’s signature

The export declaration for URGENT and PostPac International consignments is an integral part of the waybill. You must therefore not fill them out individually.

Consignments containing cash are not permitted in international postal traffic. In the event of loss or theft, Swiss Post declines all liability (see Swiss Post’s General Terms and Conditions “Postal Services”; sections 2.6 and 4.4.2).

For this reason, please use the PostFinance products for money transfers (Cash international, Giro international, etc.). You can obtain information about this directly via the PostFinance hotline or the e-mail address provided:

• Private customers: 0848 888 700
• Business customers: 0848 888 900
• E-mail: postfinance@postfinance.ch

You can make your request by phone to the customer service for postal customs clearance or Swiss Post GLS:

• Postal customs clearance: Tel. 0848 639 639, e-mail postverzollung@swissspost.ch 
• Swiss Post GLS: Tel. 0848 858 686, e-mail infogls@swisspost.ch

1. 1.If Swiss Post has issued the customs declaration: free download at www.swisspost.ch/ecd or from the postal customs clearance customer service by phone or Swiss Post GLS. If you have executed an export declaration via e-dec export: the eVV is generally sent back to the system via which you submitted the declaration. If you have not received the eVV, you must contact the Federal Customs Administration.
2. If no customs declaration has been submitted for a shipment, Swiss Post makes a request to the customs administration for a retroactive assessment decision. This is then delivered to you free of charge, on condition that the customs office accepts the request.
3. The following conditions must be satisfied in order to request a retroactive assessment decision:

a) Swiss Post has processed the consignment.

b) The processing date for the consignment may not be more than 60 days in the past.

c) The goods value of the consignment is at least CHF 1,000.

d) You have a commercial invoice (copy) which confirms the information.

e) An original receipt is available for import customs clearance in the foreign country or confirmation from the Swiss embassy or similar representative office abroad that the goods are in the country in question.

Electronic assessment decisions (eVV) are generally available in electronic form within three working days of customs clearance. From this time, the eVV is either available for download or you receive it by e-mail.

The eVVs remain available to the sender free of charge for multiple download for a period of three months after customs clearance at www.swisspost.ch/ecd.

If the goods were exported more than three months ago, please the customer service. It will provide you with the electronic assessment decision you are entitled to in exchange for an administration fee.

In principle, there are three means of obtaining the electronic assessment decision:

• Download from the website www.swisspost.ch/ecd
• Delivery by e-mail (only for exports with PostPac International and only if the waybill was created using one of Swiss Post’s electronic tools and the sender’s e-mail address was explicitly recorded)
• Ordering from the customer service (by phone or e-mail; for unregistered letter mail, this is the only means of obtaining the required document)