Data protection and disclaimer

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Data protection

Data collected from visitors to this website whilst using the Swiss Post Customer Center Login (“Login”), Swiss Post’s apps and the Swiss Post services offered via the Internet (“online services”, e.g. Microsites, etc.) is processed by Post CH Ltd (“Swiss Post”, “we” or “us”) in its capacity as both provider of this website and a service provider. The above-mentioned services will be referred to hereinafter as “digital presence”. Further details about Post CH Ltd can be found under the “About us” section of the website.

Protection of your personal data is of great importance to us. We therefore, as a matter of routine, handle your personal data responsibly and in compliance with the applicable statutory data protection provisions and postal legislation.

This Privacy Policy contains information for you about our data processing methods. We explain what data will be processed by us whenever you access this website and other digital presences.

1. Who is the owner of the data collected?

Swiss Post is the provider of the digital presences, and as owner of the data collected, decides upon their purpose and content.

The owner of the data collected is Post CH Ltd, Wankdorfallee 4, 3030 Berne, Switzerland.

2. What data do we collect?

In principle, our digital presence can be used without disclosing any personal data. As is common practice with many websites, certain data such as IP addresses and other usage information, is collected automatically and then analysed and processed anonymously by our web analytics software. By using our digital presence, you consent to the collection, use and disclosure of this data in accordance with the terms of this Privacy Policy.

2.1 Automatic logging

Our web servers automatically log every visit in a temporary log file. User-specific data (such as the identification data of the browser used, the operating system of the requesting computer, the amount of data transferred, the name of the Internet Service Provider, the date and time of access) and technical data (such as the name and URL of the referring web page when the website was accessed via a link and, additionally, the search term if it was accessed via a search engine) are logged and analysed anonymously. First, this data is needed to enable the use of our content (connection set-up), and is also used for internal, system-related purposes – such as technical administration and system security – and optimizing your search experience. As part of this, so-called cookies may be used (see section 4 below). IP addresses are exclusively used for automated security checks, e.g. automatically verified to combat fraud and immediately deleted.

We do not use your data for any other purposes, unless you have given your express consent to additional data processing when using certain services, or if we are legally bound to do so.

2.2 Additional data processing

In order to use some of our online services, you must first register for the Login with some personal data. When using the services, the data is processed in accordance with a contractual agreement and the associated Subscriber Conditions (SC) or General Terms and Conditions (GTC).

In addition, we process personal data when you decide to send it to us; for example, by filling out an online form or sending us a message via the contact forms. In these cases, we will only ask you to provide the personal data we require to perform the services we provide. The information you provide us with will be recorded in our IT systems.

3. How do we use your data?

Collecting data helps us to develop and improve our digital presence and to optimize our range of services. We use the data collected by automatic logging for the following purposes:

  • To enable your use of the digital presence (establishing a connection).
  • For internal management of the website, for example technical administration and maintenance of system security.
  • To optimize user friendliness, we collect statistics on user behaviour on our website. This data is analysed (see also section 4.4).
  • To provide logins, online services and contractually-compliant processing of these services.
  • To tailor our websites to specific target groups (with targeted content or information on the website that may be of interest to you).
  • To prevent fraud and improve the security of the website.

We use so-called re-targeting or re-marketing methods on our websites. These are online marketing tools. If you visit other third-party websites, you will then be shown product recommendations with targeted pop-up adverts. In order to achieve an optimized result for you, data is also transmitted to third-party providers who may also be domiciled abroad.

If services from Swiss Post are used, your data is also processed in accordance with the contractual agreement and the Subscriber Conditions (SC) or General Terms and Conditions (GTC).

4. How do we use cookies?

4.1 What is a cookie?

A cookie is a text file with short data sequences (a sequence of letters and numbers) that by itself cannot perform any operations. This text file is transferred to your browser by the web server when you visit a website. The cookie is stored on your local computer. There are two different types of cookies: temporary cookies and permanent cookies. We use both temporary cookies, which are automatically deleted from your mobile device or computer at the end of the browser session, and also permanent cookies, which remain on your computer or mobile device for up to ten years after the browser session. They are automatically disabled after the programmed time.

You can view in your browser’s log at any time which cookies are being run.

4.2 How safe is it to enable cookies?

It is safe to activate cookies when visiting our digital presence. When using a third-party computer, however, we recommend deleting cookies and your browser history to prevent subsequent users from being able to see your surfing behaviour.

4.3 How do we use cookies?

We use cookies to carry out an evaluation of general user behaviour. Our goal is to optimize our digital presence, to make it easier to use, to make finding content more intuitive, and to ensure that it can be more clearly laid out and structured. It is important to us to make our digital presence user friendly and tailor it to your needs. This allows us to optimize our websites with targeted content or information on the website that may be of interest to you (e.g. geolocated).

4.4 How do we use cookies from third-party providers (third-party cookies)?

We use selected cookies from third-party providers (so-called third-party cookies).

These cookies are intended to optimize the user experience, display personalized advertising or prevent fraud. We draw attention to our use of cookies via a cookie banner. You have the ability to prevent the use of cookies at any time via the cookie settings in your browser (see section 6 below).

5. What web analytics services do we use?

We use different web analytics services such as AT Internet, Siteimprove and Google Analytics for selected applications. The web analytics services use cookies (see section 4.1), which evaluate the use of the digital presence in order to obtain information and improve our services and in order to provide a statistical evaluation of our visitor traffic. It is not possible to trace the identity of individuals during these operations, unless you logged in using the Swiss Post Customer Login and did not subsequently delete the cookie. The information generated in this way may be transmitted to a server abroad and stored there. You can prevent cookies from being stored by adjusting the settings of your browser software accordingly (see section 6). Data collection and storage can be withdrawn at any time with future effect. For more information, see the AT Internet, the Siteimprove or the Google Analytics privacy policy.

6. How do I prevent the use of cookies and web analytics tools?

The use of cookies can be managed via the browser functions (settings or add-ons).

Most browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device using the feature for doing so in your browser.

To enable or disable cookies in your web browser:

Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser.

Google Chrome
Firefox
Internet Explorer
Safari

If you choose not to accept our cookies or cookies and tools from our partner companies, you will not be able to see certain information on our websites or use some features that improve your visit.

You can find more information on the use of cookies at the following website: www.allaboutcookies.org

7. Will we share your data with anyone else?

In the event that Swiss Post engages third parties to provide the services, it will be authorized to make available to them the data necessary for this purpose. These third parties are subject to the same obligations with regard to data protection as Swiss Post itself. In addition, data will be disclosed to third parties only within the parameters described in the sections above. Transfer to other companies within Swiss Post Group is permitted. We will retain your information for no longer than necessary and it will remain confidential. This excludes the transmission of personal data to payment collection service providers, governmental institutions and authorities as well as to private persons with a right thereto based on statutory regulations, court orders or regulatory decisions, as well as its transfer to governmental institutions for the purposes of taking legal action or prosecution should our legally protected rights be challenged.

8. Your rights

8.1 Amendment, blocking and deletion / withdrawal of consent

You have the right to request information on the processing of your personal data and can seek its amendment, blocking or deletion.

If you have expressly consented to further data processing, you may revoke this at any time. Detailed information can be found in the relevant General Terms and Conditions and Subscriber Conditions.

8.2 Contact information

If you have questions, suggestions or concerns in relation to the handling of your data, you are welcome to contact us by post, telephone or e-mail: 

Postal address: Post CH Ltd, Swiss Post Contact Center, Wankdorfallee 4, 3030 Berne, Switzerland
Tel. +41 842 880 088, 
E-mail: custcare@swisspost.ch

Should you wish to contact us by e-mail, please note that e-mails will be in an unencrypted form and will therefore be susceptible to the security risks typically associated with such methods of communication.

9. How secure is your data?

The data we collect and save is treated confidentially and, using appropriate technical and organizational precautions, protected from loss or manipulation as well as from unauthorized access by third parties.

Login information exchanged between your hardware and us is encrypted. We do not accept liability for any unauthorized access or loss or personal data that is beyond our control.

Our digital presence may contain links to other digital solutions which are outside our control and are not covered by this Privacy Policy. If you access other digital solutions using the links provided, the operators of these digital solutions may collect information from you which will be used by these operators in accordance with their privacy policy, which may differ from ours.

10. Changes to the Privacy Policy

Changes to this Privacy Policy may be required from time to time, for example due to the ongoing development of our digital presence or as a result of changes in legislation. Swiss Post therefore reserves the right to change the Privacy Policy at any time, with effect from a future date. Accordingly, we recommend that you re-read this Privacy Policy on a regular basis.

This Privacy Policy was last updated on: 28 June 2019.

Disclaimer

Validity

All those who access information published on this website, when logging in to the Swiss Post Customer Center, when using the Post-App or when using services offered via the Internet, accept the following conditions. The above-mentioned services will be referred to hereinafter as the “digital presence”.

Further details about Post CH Ltd are available from the About us section of the website.

Electronic communication

E-mails or forms sent via the Internet are neither confidential nor secure and can be viewed and modified by third parties. Swiss Post Ltd shall not be liable for damages arising from messages sent to it via unsecured e-mail or other messages sent electronically (SMS, etc.).

Copyright and trademark rights

The entire contents of the digital presence are protected by copyright (all rights reserved). Downloading or printing out individual pages or parts of the digital presence is permitted provided that this is for private use and not for commercial purposes and provided that the copyright notice or other legally protected names or symbols are not removed.

Complete or partial reproduction, transmission (by electronic or any other means), modifications, links or use of the Swiss Post website for public or commercial purposes are prohibited without the prior written consent of Swiss Post.

The designation “Swiss Post” and the corresponding logos and other product and services designations are registered trademarks of Swiss Post Ltd. No part of the digital presence is designed in such a way that a right to use of an image, registered trademark or logo is granted.

Disclaimer

Swiss Post cannot guarantee that the digital presence will function without interruption or errors, that errors will be rectified or that the digital presence and corresponding server are free of viruses or harmful components.

Swiss Post does not assume any liability for any damage or loss arising as a result of accessing or using items within the digital presence (or as a result of the impossibility of accessing or using such items or as a result of viruses, etc.).

Although Swiss Post exercises maximum diligence to ensure that the information available via the digital presence is accurate at the time of publication, neither Swiss Post nor your contractual partner shall warrant for or provide any guarantee for its accuracy, reliability or completeness. The information and views appearing in the digital presence may be changed at any time without prior notice.

Swiss Post has not tested the websites linked to the digital presence and accepts no responsibility for their content or for the products, services or other offers they include.

Applicable law / jurisdiction

To the extent admissible by law, all legal relationships between the users of this digital presence and Swiss Post shall be subject to substantive Swiss law. The sole place of jurisdiction is Berne.

Phishing and attempted fraud on the Internet

The increasing number of attempts at fraud on the Internet deliberately target any carelessness on the part of users in order to gain access to coveted data. Here you will find information on what you and Swiss Post can do about them, and where you can report suspicious cases.

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