Packing parcels correctly
How to ensure your parcels reach their recipients safely and intact

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The minimum preconditions to ensure that parcels do not get broken and consignments reach the recipients on time are appropriate inner packaging (padding), sturdy outer packaging and correct addressing/labelling with the desired delivery services.

Tips for sending items securely

  • Always match the packaging of your parcel to the contents.

  • When sending valuable or fragile content, pay particular attention to providing good packaging and padding for the goods.

  • The packaging must be large enough and cover the contents completely.

  • If re-using packaging that has already been used, remove all old barcodes and labelling elements.

  • Please wrap original packaging in wrapping paper so that the (potentially valuable) contents cannot be identified.

  • We also recommend repackaging the item if it needs to be returned, as this requires additional mailing labels on the packaging.

  • Original packaging with reflective, coloured or patterned surfaces may lead to problems in the automatic coding process and thus to delays.

  • Ensure that you seal containers securely (plastic buckets, paint tins, etc.)

  • Fit edge protection to exposed areas.

  • Important for business customers: for consignments that require additional processing, Swiss Post may impose a surcharge.

  • Swiss Post shall not be liable if the current design guidelines are not observed and the consignment cannot be processed due to these shortcomings.

  • Want to play it safe? Let our competence center (CC) check the packaging and address quality.

Standard parcels
Maximum size and weight

Standard parcels are rectangular. The surface must not be coloured, patterned or undulating and can only be slightly sloping (max. 5° from the base). With the sturdy PostPac cardboard packaging or the reusable Dispobox packaging made from durable plastic (for customers with a billing relationship), you have the right packaging for every situation. Both services are available in different sizes.

Bulky goods
Maximum size and weight

Consignments that exceed the maximum dimensions for standardized items, or that are unpackaged or carry a tag, are regarded as bulky goods.

Maximum dimensions: length 250 cm, circumference 400 cm (2 x height, 2 x width + 1x longest side), weight up to 30 kg

Manual processing

Sometimes machine sorting is impossible even for consignments of standard dimensions. In this case, manual processing is required.

Adhesive tape

Use adhesive tape to quickly and easily seal lighter parcels. Light-coloured, transparent and unprinted adhesive tapes are permitted. They make it easier to read the address correctly and help avoid delays. Please do not place adhesive tape (even if transparent) over barcodes or addresses.

Protecting the contents

To protect your goods properly, you should leave enough space for padding material:

  • When sending loose, fragile or sensitive goods or including several items in the same parcel, we recommend using padding or inner packaging that is at least 3 cm thick in order to protect the contents well.

  • You should also pack your parcel with sufficient padding when using Dispoboxes or your own reusable containers.

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