Careful processing for fragile goods
“Fragile” value-added service
Parcels sent with the “Fragile” value-added service may contain delicate and/or fragile goods. Accordingly, we handle them with the required care when loading and unloading as well as during delivery. There is also a higher maximum liability limit of CHF 5,000.00 in the event of damage and/or loss.
Prices for Fragile
Value-added service for delicate goods
Prices in CHF incl. VAT
Who is this service for & Precondition
The “Fragile” value-added service is suitable for all customers who send delicate and/or fragile goods and want a higher liability sum for their goods.
AYou must attach four Fragile adhesive labels to all sides of the consignment (these labels can be obtained from the DocuCenter).
Exceptions for business customers
As a business customer with a billing relationship, you must also label the consignments with the “FRA” value-added service label. The “Fragile” value-added service is not permitted and Swiss Post’s liability no longer applies when shipping valuables, watches or jewellery.
In the event of loss, damage or incorrect delivery of fragile consignments, Post CH Ltd is liable for up to max. CHF 5,000.00 in accordance with the General Terms and Conditions (GTC) for private customers (PDF, 100 KB) and the General Terms and Conditions (GTC) for business customers (PDF, 128.8 KB).
Step by step
Frank domestic parcels with parcel labels and international parcels with a waybill.
Customs clearance and declaration
You must declare consignments sent abroad. Ensure a smooth customs procedure with the right accompanying documents.
Packaging and addressing
Package and address parcels the right way to ensure they arrive correctly.
Drop off parcels at a branch, or have them collected.
Track and Trace
Always know where your parcel is.
Send back returns parcels: more convenient for buyers, more efficient for retailers.