Receiving missed consignments
Have you missed a consignment and received a collection note? Collect the consignment from your branch within the specified time frame or select an alternative that suits you. A range of different options are available in the “My consignments” online service (some subject to a fee):
- Extend collection period
- Arrange for a second delivery
- Issue single authorization
Via the online service
Open the “My consignments” online service and enter the code on your collection note. You can then decide what we should do with your parcel/letter with barcode.
Via the app (smartphone)
Open the Post-App on your smartphone and scan the code on your collection note. Then select the option you require. The Post-App for iPhone and Android can be downloaded free of charge.