Manage consignment receipt
“My consignments” online service

With “My consignments”, you’ll never miss another parcel or letter with confirmation of receipt (registered or debt collection document): we automatically inform you in advance of any consignments that are scheduled to be delivered. This online service lets you prepare to receive your consignments or choose an option for receipt based on your requirements.

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The advantages for you:

  • Be informed as soon as a consignment is on its way
  • Have the flexibility to determine the date, time or place of receipt
  • Specify consignment deposit on request
  • Manage permanent settings for receiving parcels

Coronavirus: receive parcels contactlessly

For contactless receipt of your consignments, we recommend that you select the permanent setting “Deposit consignment” or, in the case of registered consignments, issue us the “Authorization for delivery”. Log in easily or create your login – and adjust it.

Modify permanent settings

Here’s how it works
“My consignments” online service

1

As soon as a parcel or letter with confirmation of receipt (registered or debt collection document) addressed to you is detected or changes in status occur (“Consignment on its way”, etc.), you automatically receive a notification by e-mail, SMS or you receive a push notification via the Post-App.

2

After logging in, you can find an overview of consignments en route to you via “My consignments”.

3

You can decide how to receive your consignments. Either before delivery or in the event of missed parcels.

Before delivery
Your options

Permanent settings
Your alternative to individual orders

You can select permanent settings for parcel consignments for the following services:

  • Deposit consignment
  • Delivery to neighbour
  • Delivery to upper floor
  • Desired day Monday to Friday
  • Desired day Saturday

Configure your permanent settings after logging in.

Missed consignment
What to do when you receive a collection note

If the consignment cannot be delivered, we will leave you a collection note. With “My consignments”, you can choose one of the following options online for the missed consignment:

  • Extend collection period
  • Repeat delivery of the consignment on a specified date
  • Forward to a different address (business address, service point offering the PickPost service, My Post 24 terminal)
  • Issue a single authorization for a third party

Placing orders

You can place orders conveniently by using the link in the notification (e-mail/SMS), directly by push notification in the Post-App or in the consignment overview for the “My consignments” online service after logging in. You can pay for fee-based services online using your credit balance in the login, your PostFinance Card, your TWINT account or your credit card.

Prices

Often not at home? Manage registered mail before delivery:

Delivery authorization for registered mail

Free of charge

Often not at home? Manage debt collection documents before delivery:

Delivery to an upper floor for individuals
(no deposit)

Free of charge*

Delivery time slot


Desired day Monday to Friday (daytime)

Free of charge**


Desired day Saturday

Free of charge**

Missed your delivery? Manage missed registered mail:

Extend collection period

Free of charge

Repeat delivery


My home address: Monday to Friday (daytime)

Free of charge


My home address: Saturday delivery

CHF 5.00


Forward to another address: Monday to Friday (daytime)

CHF 5.00


Forward to another address: Saturday delivery

CHF 6.00


Forward to a branch or PickPost point

CHF 5.00


Delivery to an upper floor for individuals (no deposit)

Free of charge*


Issue a single authorization for a third party to receive the consignment

Free of charge

Missed your delivery? Manage missed debt collection documents:

Extend collection period

Free of charge

Repeat delivery


My home address: Monday to Friday (daytime)

Free of charge**


My home address: Saturday delivery

Free of charge**


Forward to another address: Monday to Friday (daytime)

Free of charge**


Forward to another address: Saturday delivery

Free of charge**


Forward to branch

Free of charge**


Delivery to an upper floor for individuals (no deposit)

Free of charge*


Issue a single authorization for a third party to receive the consignment

Free of charge

All prices incl. VAT

* Pilot offer

** Introductory offer

Often not at home? Manage consignments before delivery:

Authorize deposit
(at the building entrance, in the stairwell, etc.)

Free of charge

Delivery to a neighbour of your choice
(without delivery to an upper floor)

Free of charge

Delivery to an upper floor for individuals
(no deposit)

CHF 20.00*

Delivery time slot


Desired day Monday to Friday (daytime)

Free of charge


Desired day Saturday, individual

CHF 20.00*

Forward to another address
(domicile address, PickPost point, My Post 24 terminal)

As per forwarding order prices

All prices incl. VAT

* CHF 40.00 for entire household

Often not at home? Manage consignments before delivery:

Authorize deposit
(at the building entrance, in the stairwell, etc.)

Free of charge

Delivery to a neighbour of your choice
(without delivery to an upper floor)

Free of charge

Delivery to an upper floor for individuals
(no deposit)

CHF 3.30

Delivery time slot


Desired day Monday to Friday (daytime)

Free of charge


Desired day Saturday

CHF 4.90


Early-morning delivery, desired day Tuesday to Saturday (7 – 9 a.m.)

CHF 7.00


Evening delivery, desired day Monday to Friday (4.30 – 9 p.m.)

CHF 7.90

Authorization for delivery for parcels with “Signature” or “Assurance” value-added services

Free of charge

Forward to another address
(domicile address, PickPost point, My Post 24 terminal)

Free of charge*


Missed your delivery? Manage missed consignments:

Extend collection period

Free of charge

Repeat delivery
My home address


Monday to Friday

Free of charge


Early-morning delivery

CHF 7.00


Evening delivery

CHF 7.90


Saturday delivery

CHF 7.00

Repeat delivery
Forward to another address


Monday to Friday

CHF 8.00


Early-morning delivery

CHF 15.00


Saturday delivery

CHF 15.00

All prices incl. VAT

* Introductory offer

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Please proceed as follows:

User profile > Address > If your address is verified, you will see “Address confirmed”. Otherwise, you have the option to request an activation code, which we will send to you by post to your domicile address. As soon as you have entered the code into the customer login using the details in the letter, the address is activated. You will start receiving the notifications immediately and your consignments will be shown in the consignment overview.

Wenn «Meine Sendungen» aktiviert ist, erhält man automatisch Informationen über alle ankommenden Sendungen, die an die im Kundenlogin Post hinterlegte Adresse adressiert sind. Zudem können Sendungen in der Sendungsübersicht «Meine Sendungen» manuell hinzugefügt und verfolgt werden (z.B. eine Sendung, die an die Familie adressiert ist oder eine Sendung, die man selber aufgegeben hat). Für diese Sendungen werden ebenfalls Nachrichten verschickt, jedoch mit weniger Informationsgehalt als für die automatisch zugeordneten. Um Sendungen manuell hinzuzufügen, benötigt man lediglich die Sendungsnummer.

You receive the SMS, e-mail or push notification as soon as the consignment is scanned in a distribution center. The period until delivery varies, depending on the shipping option and on the time at which the parcel or registered letter is sorted. It ranges from a few hours to a few days before delivery (for example for a parcel with the Saturday delivery value-added service that is sorted on a Tuesday).

You can set the notification type in the Customer Center in your profile under Customer login>Settings>Sign up for notifications, or activate push notifications for “My consignments” in your Post-App with a single click.

Notification (SMS, e-mail or with a push notification from your Post-App) on a matching consignment will be made the previous day, for a PostPac Economy usually during the day, normally between 6 p.m. and 10 p.m. for a PostPac Priority. The recipient can change the delivery options until midnight. Swiss Post tries to take account of orders received later, but cannot guarantee this. The time is the same for all services.

Depending on the processing status of the consignment, or due to sender instructions, not all services can be offered. Therefore, only the services which can still be selected at that time will be shown.

If you have configured your permanent settings, you can still “override” these by means of individual orders.

More information