Manage consignment receipt
“My consignments” online service

With “My consignments”, Swiss Post automatically informs you about any parcels and registered letters that are to be delivered. That means you’ll always know exactly when a consignment will be delivered. You conveniently manage the receipt of your consignments via individual or standing orders and pay any customs duties for your consignments from abroad directly in “My consignments” before or after delivery. By the way, in the Customer Center under “My consignments” or in the Post-App, you can find an overview of all consignments that you have received, sent or returned – and also track them with just one click.

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The advantages for you:

  • Get notified free of charge and track your consignments.
  • Enjoy the flexibility to determine the date, time or place of receipt yourself.
  • Receive registered letters in your private letter box.
  • Set up permanent settings once and benefit over the long term.
  • Use most control options free of charge.
  • Receive consignments more conveniently and protect the environment
  • Pay customs duties online and receive your consignment directly.
  • Get an overview of and manage your consignments.

Here’s how it works
Stay informed and manage consignments

  1. 1

    CreateTarget not accessible your personal account.

  2. 2

    As soon as a parcel or letter with confirmation of receipt (registered or debt collection document) addressed to you is detected, you automatically receive a notification by e-mail, SMS or push notification in the Post-App.

  3. 3

    You can follow the relevant link to manage the receipt of your consignment or for further information.

  4. 4

    You can manage the receipt of your consignments. If you are not using the Post-App, you must register to do so.

Tip for the Post-App:

Use the Post-App to receive convenient notifications and manage your consignments without a regular login. The app takes you directly to consignment management.

Download the Post-App – Register – Activate push notifications for “My consignments” and manage every consignment directly in the Post-App.

Tip for the consignment overview:

If you are logged in, you can see an overview of all your consignments online or in the Post-App, adjust your permanent settingsTarget not accessible and manage your notifications.

Create your personal account
Register now for free

  1. 1

    Step 1: register

    • Create a login via SwissID. All you need is an e-mail address.
    • Approve the data for Post CH Ltd as requested.
    • You will then be redirected to the Swiss Post Customer Center. Choose a “Private user account” and agree to the Swiss Post General Terms and Conditions.
  2. 2

    Step 2: register and confirm your address

    • Enter your address: if you are not automatically asked to register your address, you can enter this information in “My profile”. After your confirmation, we will send a confirmation letter to you at your address. This process ensures the security of your personal Swiss Post Customer Login.
    • Confirm your address: in the confirmation letter you will find a code, which you can use to confirm your address. Simply follow the instructions in the letter.
  3. 3

    Step 3: track and manage your consignments

    • Welcome to the Swiss Post Customer Center. You now have access to all functions. To ensure that you remain informed about your consignments, e-mail notifications are automatically activated for you. Use the Post-App and activate push notifications to stay informed and manage your consignments even more easily.
    • You can also now configure permanent settingsTarget not accessible for receiving your parcels.
A cell phone on which the possible notifications settings are displayed

Up to date at all times
Set notifications

To use the “My consignments” service, at least one type of notification must be activated. Otherwise, we will not be able to notify you about incoming consignments and you will miss out on the opportunity to manage these consignments according to your preferences.

  • Use the Post-App to receive convenient notifications and manage your consignments without a regular login. You can activate push notifications via Settings > Notifications.
  • Use e-mail notifications by default so you are sure to always receive notifications in your inbox. We recommend that you use this option in addition to push notifications or SMS.
  • We also currently offer SMS notifications.

Incidentally, all types of notification that you select are used exclusively with “My consignments” in relation to your consignments.

A cell phone on which the possible permanent settings are displayed

Permanent settings
For all your future parcels

Tell us when and where you would like to receive your parcels in future.

You can configure permanent settingsTarget not accessible online or in the Post-App.

  • Desired day: would you like to receive your parcels only on specific days or perhaps even only on Saturdays?
  • Import costs: enable online payments
  • Have items deposited, e.g. in the stairwell
  • Delivered to a preferred neighbour
  • Delivery to upper floor (personal handover)

With the exception of the “Desired day” permanent setting, if you wish to receive a parcel in a different way, you can override all your permanent settings using individual orders.

A cell phone which displays the possibilities of the delivery

Manage individual item
Your options

  • Set another address (domicile address, My Post Service, My Post 24 terminal)
  • Delivered to a preferred neighbour
  • Delivery to upper floor (personal handover)
  • No deposit: if you are not at home and your parcel is too large for the mailbox, we will notify you via a collection note.
  • Select time slot:
    • Early-morning delivery (Tuesday to Saturday), 7 a.m. – 9 a.m.
    • Evening delivery (Monday to Friday), 4.30 p.m. – 9 p.m.
A cell phone on which the possible settings are displayed

Receive mail contactlessly
Issue signature electronically

Want to avoid having to provide a signature and save yourself a trip to the post office? Then use one of our convenient options for receiving consignments:

 
A cell phone on which the possible permanent settings are displayed

International consignment
Pay customs duties online

The advantages for you:

  • Receive consignments directly at your front door without payment.
  • Use all common payment methods.
  • Manage consignments with “My consignments” as usual.

Here’s how it works:

If a consignment is on its way to you from abroad and there are customs duties to be paid, we will notify you by e-mail, SMS or via the Post-App. You can then pay your customs duties up to CHF 100 easily online.

Online payment of customs duties is automatically activated for all “My consignments” customers. You can deactivate this option easily in your permanent settings. Instructions (PDF, 356.9 KB). Customs duties are costs related to the import of your consignment.

If the consignment cannot be delivered, we will leave you a collection note. With “My consignments”, you can choose one of the following options online for the missed consignment: Extend collection period. Repeat delivery of the consignment on a specified date. Forward to a different address (business address, service point offering the PickPost service, My Post 24 terminal). Issue a single authorization for a third party.

Missed consignment
Your options

If the consignment cannot be delivered, we will leave you a collection note. “My consignments” gives you the following options for the missed consignment online or via the Post-App:

  • Extend collection period
  • Issue a single authorization for a third party
  • Arrange repeat delivery on a specified date
  • Choose time slot
  • Forward to a different address (domicile address, My Post Service, My Post 24 terminal)
  • Manage other control options in the same way as individual controls

Prices

Often not at home? Manage consignments before delivery:

Authorize deposit
(at the building entrance, in the stairwell, etc.)

Free of charge

Delivery to a neighbour of your choice
(without delivery to an upper floor)

Free of charge

Delivery to an upper floor for individuals
(no deposit)

CHF 20.00*

Weekday of delivery


Desired day Monday to Friday (daytime)

Free of charge


Desired day Saturday, individual

CHF 20.00*

All prices including VAT

* CHF 40.00 for entire household

Often not at home? Manage consignments before delivery:

Authorize deposit
(at the building entrance, in the stairwell, etc.)

Free of charge

No deposit

Free of charge

Delivery to a neighbour of your choice
(without delivery to an upper floor)

Free of charge

Delivery to an upper floor for individuals
(no deposit)

CHF 3.30

Weekday and time slot of delivery


Desired day Monday to Friday (daytime)

Free of charge


Desired day Saturday

CHF 3.80


Early-morning delivery, desired day Tuesday to Saturday (7 a.m. – 9 a.m.)

CHF 7.00


Evening delivery, desired day Monday to Friday (4.30 p.m. – 9 p.m.)

CHF 7.90

Authorization for delivery for parcels with “Signature” or “Assurance” value-added services

Free of charge

Forward to another address
(domicile address, My Post Service, My Post 24 terminal)

Free of charge*


Missed your delivery? Manage missed consignments:

Extend collection period

Free of charge

Repeat delivery
My home address


Monday to Friday

Free of charge


Early-morning delivery

CHF 7.00


Evening delivery

CHF 7.90


Saturday delivery

CHF 7.00

Repeat delivery
Forward to another address


Monday to Friday

CHF 8.00


Early-morning delivery

CHF 15.00


Saturday delivery

CHF 15.00

All prices including VAT

* Introductory offer

Often not at home? Manage registered mail before delivery:

Delivery authorization for registered mail

Free of charge

Often not at home? Manage debt collection documents before delivery:

Delivery to an upper floor for individuals
(no deposit)

Free of charge*

Time slot of delivery


Desired day Monday to Friday (daytime)

Free of charge**


Desired day Saturday

Free of charge**

Missed your delivery? Manage missed registered mail:

Extend collection period

Free of charge

Repeat delivery


My home address: Monday to Friday (daytime)

Free of charge


My home address: Saturday delivery

CHF 5.00


Forward to another address: Monday to Friday (daytime)

CHF 5.00


Forward to another address: Saturday delivery

CHF 6.00


Forward to a branch or My Post Service point

CHF 5.00


Delivery to an upper floor for individuals (no deposit)

Free of charge*


Issue a single authorization for a third party to receive the consignment

Free of charge

Missed your delivery? Manage missed debt collection documents:

Extend collection period

Free of charge

Repeat delivery


My home address: Monday to Friday (daytime)

Free of charge**


My home address: Saturday delivery

Free of charge**


Forward to another address: Monday to Friday (daytime)

Free of charge**


Forward to another address: Saturday delivery

Free of charge**


Forward to branch

Free of charge**


Delivery to an upper floor for individuals (no deposit)

Free of charge*


Issue a single authorization for a third party to receive the consignment

Free of charge

All prices including VAT

* Pilot offer

** Introductory offer

FAQs

More information