PickPost: Sending and collecting mail at a PickPost access point
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The benefits of PickPost for you
You can use the PickPost service if you are a private individual with your place of residence in Switzerland.
Register for PickPost
Create a customer account by registering on the My Post customer portal at www.swisspost.ch. Within three working days, you will receive a code to verify your address and subsequently your account. You can then make full use of PickPost and My Post 24.
Not sure if your account is already verified?
Your address and account are already verified if you get regular information about consignments due to arrive by e-mail or in the Post-App, or if you have subscribed to notifications from the “My consignments” online service.
You will need your User ID to use PickPost and My Post 24. You can find it in the “My Post” customer portal.
Here’s how it works
1. Select PickPost access point
In some online shops, you can automatically select a PickPost access point as the collection point for your order. If this is not the case, enter the address of the access point you require manually.
You can find the current access points offering the PickPost service (branches and My Post Service points) here in the Location search.
2. Enter the correct address in the online shop
Your consignment must be specially addressed so that it can be delivered to a PickPost access point.
When entering the address of the access point you require in the online shop, please note the following: enter both the keyword “PickPost” and your User ID in the “Additional address information” field. If only three address lines are available, enter your first name and last name in the “First name” field and the keyword and User ID in the “Last name” field.
You can find the address in the location search by opening the “Addressing” tab for the selected PickPost access point.
3. Collect consignment
You will receive an e-mail and/or SMS as soon as your consignment has arrived and is ready for collection. Please remember to bring a valid official ID document.
Here’s how it works
You can post pre-franked consignments such as business reply labels (GAS) and mail order returns at all PickPost access points. At some access points, you can also post unfranked consignments.
At My Post Service acceptance and collection points, you can only post consignments as PostPac Economy.
If you post your consignment at a branch, prices based on weight apply. At My Post Service acceptance and collection points, prices are based on parcel size (PDF, 115.9 KB) (M, L and XL), i.e. by volume.
Search here for the PickPost access point you require (branches and My Post Service points) and find out what services it offers for posting and receiving consignments.
Frequently asked questions
You will need:
- the consignment number – you will receive this via e-mail and/or SMS, along with the proof of notification
- a valid, official form of identification – members of your family who have the same last name and a valid, official form of ID may also collect consignments for you
No. For every order, enter the desired PickPost access point as the delivery address for the sender along with your personal User ID (formerly the customer number). This means that you can select a different access point for collection for each consignment.
Precondition: Your consignment is delivered by Swiss Post
- Parcels up to 30 kg
- Registered letters
- A Mail Plus letter mail
- International consignments (e.g. international consignments with goods or PRIORITY Plus). Please ask the sender whether Swiss Post has been chosen to deliver the item.
- Swiss-Express “Moon”
- Receiving wine with “VinoLog”
- Courier consignments
- SameDay afternoon
- SameDay evening
- Delivery by a different company (e.g. DHL, DPD, FedEx, UPS)
- Consignments that require an ID check or contract signing
- Unregistered letters
Note: A small number of online shops do not allow their consignments to be delivered to access points with the PickPost/My Post 24/PickPost service or forwarded to these access points with “My consignments”.
Consignments without barcode
If there is no barcode on a correctly addressed letter or on an international consignment containing goods sent to a PickPost access point, Swiss Post will deposit the item at the relevant PickPost access point and notify the customer. Swiss Post delivers international consignments that do not have a barcode or contain goods to the recipient’s home.
The PickPost service with direct addressing does not work with companies other than Swiss Post (e.g. DHL, DPD, FedEx, UPS).
You can authorize a third party to collect a correctly labelled consignment with a single authorization at a self-operated branch or at a branch with partner. You can order a single authorization via the “Edit collection note” online service or by telephone via the Swiss Post Contact Center.
Single or permanent authorizations are not valid at My Post Service access points that offer the PickPost service.
No, these consignments cannot be delivered to a PickPost access point.
Yes, you can have consignments redirected to a PickPost access point or a My Post 24 terminal in the “My consignments” online service. This is free of charge provided the consignment has not yet been sorted.
It depends on whether the access point is a branch or a My Post Service point.
You can post pre-franked consignments such as business reply labels (GAS – free return shipments) and mail order returns at all PickPost access points.
At some PickPost access points, such as a My Post Service point, you can only send unfranked parcels as PostPac Economy. You can also hand in the following consignments at a My Post Service point:
- Consignments as PostPac Economy with a barcode. You will receive the barcode when you create a shipping label using the “Domestic parcel labels” online service
- Mail order returns for which charges apply
- Pre-franked parcel returns as business reply labels (GAS – free return shipments)
All other letter and parcel consignments (letters, Swiss Express “Moon”, PostPac Priority and various value-added services) can only be handed in at a Swiss Post branch.
No, you can only hand in international consignments at a Swiss Post branch.
Not all PickPost access points require a house number for addressing. Is it mandatory to include one for ordering in the online shop? If so, enter a space in the field for the house number.