Collection note
Missed consignments

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Have you missed us and received a collection note? If so, you can collect your parcel or registered item in our branch or extend the collection period. With a “My consignments” login, you have several options:

  • Issue an authorization so another person can collect your consignment
  • Have item delivered again
  • Forward to a different address

Track And Trace

Collect or extend deadline
Free of charge and possible without an account

Collect consignment
Collection within the deadline

Collect your consignment with the collection note.

Please note the branch opening times

Find location

Extend deadline
More time to collect

Do you need more time? Then extend the collection period. 

Extend deadline

Authorization
Have consignment collected

You need a “My consignments” login for this service: Find out the benefits and register

Issue authorization
Have a consignment collected free of charge by another person

With a free one-off authorization, another person can collect a specific consignment for you.

Find out more
Issue authorization

Have item delivered again
To the same or a different address

You need a “My consignments” login for this service: Find out the benefits and register

Parcel Registered item Debt collection document

Second attempted delivery
To the same address

You have the same options for a second attempted delivery as for the first delivery:

  • Have parcel deposited: free of charge
  • Delivery to a neighbour: free of charge
  • Delivery to a specific floor: CHF 3.30
  • Saturday delivery: CHF 7
  • Early-morning or late delivery: from CHF 7
Find out more
Second delivery

Forward the parcel
To My Post 24 terminal or a different address

  • To a My Post 24 terminal
  • To an address in Switzerland or the Principality of Liechtenstein
  • To a Swiss Post branch, My Post Service point or PickPost access point

Prices:

  • Monday to Friday: CHF 8
  • Saturday delivery: CHF 15
  • Early-morning delivery: CHF 15
Forward parcel

Second attempted delivery
To the same address

  • Authorization for delivery: free of charge
  • Monday to Friday: free of charge  
  • Saturday delivery: CHF 5
Second delivery

Forward a registered item
To a different address or branch

  • Forwarding to Swiss Post branches or PickPost access point: CHF 5
  • Forwarding to a different address, Monday to Friday: CHF 5
  • Forwarding to a different address, Saturday delivery: CHF 6
Forward registered mail

Second attempted delivery
To the same address

You have the same options for a second attempted delivery as for the first delivery:

  • Delivery in person to a specific floor: free of charge
  • Monday to Friday: free of charge
  • Saturday delivery: free of charge
Second delivery

All prices in CHF, incl. VAT

Frequently asked questions

Never miss a consignment again

Would you like delivery of your mail to be flexible? With “My consignments”, you receive information free of charge about your consignments. Wherever you are, you can manage your deliveries easily and conveniently.

Advantages of “My consignments”
A young woman is standing by a My Post 24 terminal

Delivery locations

Are you often not at home when the mail carrier calls? Or would you like to save yourself a trip to the Swiss Post branch? Receive your parcels at a PickPost address or around the clock at a My Post 24 terminal.

Find out more

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Digital Trust Label

Digital Trust Label 

“My consignments” is certified with the “Digital Trust Label”. Find out more at: swisspost.ch/digital-trust-label