Returns management
The right way to handle returns: vital for success

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Returns management covers the handling of returns. Well-designed returns management optimizes distance selling business processes, brings competitive advantages and is increasingly vital for success.

Service and features

Today, returns management is an important part of the distance selling business. A well-designed returns solution and an overall view help reduce returns rates and increase customer satisfaction. We understand the distance selling business, and we know what is important in returns management and which preparatory work you need to undertake to make returns management a success. This is vitally important both for you and your customers who want to return goods to you.

Returns management can really help set you apart from other distance sellers and is highly dependent on the range of services available.

We offer returns solutions with three different service levels:

Business reply label

With business reply labels, you enable your customers to return goods at no extra cost, thereby providing the highest possible level of service.

Returns labels for distance sellers 

With returns labels for distance sellers (99.01 labels), you give your customers the option of returning goods to you at a preferential rate. You also cut your returns management expenses.

You enclose the scheduled and pre-printed returns labels (99.01 labels) with the consignment. When returning goods, your customers stick the labels on the parcel and pay the return shipment costs (postage). By doing so, they benefit from a reduction of the rate of CHF 1.50 per parcel.

This price reduction applies to all weight groups and for all posting methods:

  • posting at the post office counter
  • pick@home
  • My Post 24 parcel terminal

You can combine the labels with the customer/order number, making returns processing a lot easier.

Delivery of the order without returns label

The customers themselves take care of addressing return shipments at the standard private customer rates.

Who is this service for?

Swiss Post returns management is intended for distance sellers who send around 2,500 or more parcels per year with Swiss Post.


Would you like to outsource returns management completely? We would be happy to look after your returns management.

Please contact your customer advisor or send us an e-mail at

Designing, packaging, addressing

Returns labels for distance sellers

You can only use return labels for distance selling returns.
These labels have a specified design and a dedicated franking licence.
The 18-digit consignment barcode begins with 99.01.XXXXXX.XXXXXXXX.

Business reply labels for parcels

Business reply labels for parcels

Information on customs clearance and declaration

Returns management also includes cross-border consignments and returns.

Let us know what your plans are. We’ll be happy to share our suggested solutions with you.

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Swiss Post collects domestic parcels from your home or another suitable address.
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My Post 24

You can use My Post 24 terminals to simply and conveniently send and receive parcels and registered letters around the clock.
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Business reply labels for parcels

With the business reply label, Swiss Post business customers can assume the costs for the return of their parcels.
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All you need to know

Business reply labels

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E-commerce returns management

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International parcels – all parcel-related services

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