Have parcel collected
Simple with “pick@home”

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With pick@home, you don’t have to take parcels to a branch: simply order collection online or using the Post-App. We will then collect your parcel from your home or from an address of your choice.

At a glance:

  • Free of charge for parcels with a return label
  • CHF 4.50 plus postage for parcels without a return label
  • Collection address of your choice
  • Collection is confirmed by e-mail
  • Online consignment tracking

The pick@home service is intended for private individuals. Companies can find information on collection under Have business consignments collected.

Here’s how it works

  • Prepare parcel

    Pack the goods securely with a suitable sturdy cardboard box.

  • Register collection

    Option 1: You have a return label. Take the label or print it out. Affix the label to the largest surface of the parcel and notify for collection. To do so, use the ”pick@home” online service or the Post-App. Enter the desired collection address.

    Option 2: You create the label yourself. To do so, use the “Domestic parcel labels” online service. You can also order the collection using the label. Enter the desired collection address. Print out the purchased label and affix it on the largest surface of the parcel.

  • Make parcel available

    We collect your parcel the following day or on a working day of your choice. Please ensure that your parcel is ready at the address indicated from 7 a.m. on the collection day.

    We confirm the collection by e-mail.

What should we collect?
Select the type of parcel

You have a return label
For an online shop

You have received a parcel and would like to return it. To do so, use the return label from the online shop.

More about “Return parcel”

Collection price

Free of charge

You require a parcel label
For all parcels in Switzerland

You want to send a parcel. Frank the parcel online using the “Domestic parcel labels” service.

More about “Franking parcels”

Collection price


All prices in CHF, including VAT.

Additional services
When collecting your parcel

Collection from the door
We collect the parcel from your front door.



Notification by telephone
We will call you as soon as we get there.



We take care of packaging your goods.



All prices in CHF, including VAT.

Practical: the Post-App
Have parcels collected and more

The Post-App gives you access to Swiss Post’s services anytime and anywhere. You can create labels, arrange collections and track consignments – all conveniently via smartphone. Download it now and try it out!

More information

Further options
Drop off your parcels the way that suits you best.

A package is standing in front of a door waiting to be picked up.

Do you run your own online shop?
Offer your customers genuine added value with our pick@home integration.