Digital commerce products
Prepare yourself for the business of the future
Ordering, delivery or returns: in digital commerce, you have many points of contact with your customers. Each of them holds opportunities for you. With suitable services, we help you seize these opportunities. This allows you to optimize your own processes and satisfy customers to the maximum.
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Optimize checkout process
The journey of a parcel begins with the online order. Even while your customer is entering their data in the address template, we can match it with our database. This is how we protect you from fraudulent orders. At the same time, you can automatically show your customers which receipt options exist at their address.
These products enable you to optimize your order process:
Alternative delivery address
Your customers can collect parcels at over 2,600 service points using the PickPost service and at over 150 My Post 24 terminals.
- Popular with our customers
- Protection against fraud thanks to ID card control or QR code
- Fewer restrictions due to longer opening times for PickPost service points and 24/7 access to My Post 24 terminals.
Automate consignment preparation
Once an order has been received, it's time to prepare for shipping: ensure a smooth shipping process with compliant parcel labels. Whether you create the parcel labels online with us, via digital interface or completely by yourself and only send us the data: we have a solution for you for all variants.
These products enable you to automate consignment preparation:
Track and trace shipments and manage parcels on the go
Now it's "on the road": give your customers certainty about the delivery and include them in the further course of the journey. At the same time keep your customer service up to date.
These products enable you and your customers to track consignments:
Consignment information for your customers
Guide your customers with consignment status messages and support the receiving process
- Your customers can query the status of a consignment at any time without login
- Your customers have the option of managing how they receive their item
- Your customer service/call center is relieved of additional work
Returns are a barely avoidable part of digital commerce. Use this as an opportunity to be remembered. With simple solutions for returns, you increase the satisfaction of your customers and their willingness to buy from you again in the future.
Digital Commerce API
A single interface for everything
Commerce is your business. We’ll ensure it runs smoothly.
Let us help you simplify the order process for your customers. From identification and determining the place of receipt to the delivery time slot, we have the right service to make a simple purchase an enjoyable experience.
Using API technology (application programming interface), we provide you with several modules, which help increase your conversion rate and customer loyalty. We would be happy to advise you.