1. Click on “Login” at the top right in the menu bar.
2. Select “Register”.
3. Follow the instructions. Once you have registered, we will send an activation code to the e-mail address you have provided.
4. Activate your user account with the activation code within one hour.

1. Click on “Login” at the top right in the menu bar.
2. Enter your e-mail address and password.

After you have successfully registered, you are required to enter your address. We will check this and send you a verification by letter. This is how we ensure that the confidential data really belongs to you.

Enter address

1. Log in via your user account in the top right-hand corner.
2. Select “Manage address” under “My profile” in the customer portal.
3. Enter your address.

After we have checked your details, you will receive a confirmation letter. You can activate your new address in the “My Post” customer portal. 

Activate address

1. Log in via your user account in the top right-hand corner.
2. Select “Confirm address”.
3. Enter the 7-digit confirmation code. You will find this in the confirmation letter. The code is valid for 90 days.

Please note: only addresses in Switzerland and the Principality of Liechtenstein will be confirmed.

Confirmation code lost or expired

1. Log in via your user account in the top right-hand corner.
2. Under “Confirm address”, you can order a new confirmation letter via “Resend confirmation codeTarget not accessible”.

Please note: you cannot request a new confirmation code unless you have already received a confirmation code.

For difficulties with logging in, please contact SwissSignTarget not accessible customer service.

1. Click on “Login” at the top right.
2. Select “Forgotten password”.
3. Follow the instructions.

Some time ago, we sent out an e-mail to our customers. Follow the instructions in the e-mail and link your old “Swiss Post Customer Login” to the SwissID login. It couldn’t be easier:

1. After receiving the e-mail, log in as usual with your “Swiss Post Login”. 
2. Follow the instructions.

If you haven’t received an e-mail, you can link your old “Swiss Post Customer Login” to SwissID with ease. Please follow these steps:

1. Log in as usual with your Swiss Post Customer Login. 
2. Click on the link or the “Link SwissID” button in the customer area or in your user profile. You can then create a SwissID and link it to your Swiss Post user account.

SwissID is highly secure:

• Your data is stored in encrypted form.
• SwissID login fulfils the security requirements of the Swiss Federal Act on Data Protection (FADP) and the Swiss Federal Act on Electronic Signatures (ESigA).
• SwissID meets the international standards of the EU’s General Data Protection Regulation (GDPR).

The security of customer data is of utmost priority to Swiss Post:

• SwissSign, the provider of SwissID, is wholly owned by Swiss Post.
• In its capacity as Swiss Post’s data security specialist, SwissSign ensures that customer data is secure.
• As a certified trust service provider, SwissSign protects this data to the highest security standards. All data is stored in Switzerland.
• We don’t use your data for any other commercial purposes, such as advertising. We also don’t use your data to track other applications.
• As a subsidiary of Swiss Post, SwissSign is subject to Swiss Post Group’s strict security requirements.

Fraud attempts on the Internet are increasingly targeting unwary users. The aim is to obtain sensitive data from such users. You can find out what to be aware of and where to get help in suspicious cases under “Phishing and other fraud attempts on the Internet”.

SwissID has nothing to do with the e-ID Act. The e-ID Act was about a state electronic identity. SwissID is a simple and certified login solution for Swiss Post’s online customer area.

To register with SwissID, you are not required to have your identity checked. You can create your personal account with ease – all you need to do is provide your name and e-mail address.

Please get in touch with the Contact Center.

Please get in touch with the Contact Center.

Please get in touch with our Contact Center.

Private customers

1. Click on “Login” in the menu bar at the top right
2. Select “My profile”
3. You can manage your address under “My profile”. 

Click on your name in the top right-hand corner, and select “User profile” in the selection menu. Under “Manage user account”, you will find the “Address” button. This is where you can change your address.

Business customers

1. Log in to swisspost.ch with your username and password, and click on your name in the top right-hand corner.
2. Select “User profile”. Under “Manage your company details”, you will find the “Address” button. This is where you can change your address.

Useful information: the postal address can be changed only by a user with administrator rights. 

If you don’t have these rights, click on “Contact”. You will obtain a list of all the administrators in your company. Contact a company administrator if you want to enter or update the company address.

You can place orders even if your address hasn’t yet been confirmed with a letter. Please note the following restrictions:

• Orders require a minimum of four days’ prior notice
• Forwarding orders can be sent only to Swiss addresses
• Payment by invoice is not possible

An identification surcharge of CHF 5 will apply