It is possible that the delivery was cancelled or that a delivery was recorded accidentally. Under Track consignments. If the consignment is also marked as “delivered” here, please contact Customer Service (custcare@swisspost.ch / Tel: +41 842 88 00 88).

I am the recipient

Please contact the sender of your consignment.

I am the sender

An enquiry can be initiated if the delivery time has been exceeded.

More information on delivery times for international consignments.

Domestic consignment enquiry

International consignment enquiry

Please check in Consignments. If the consignment is marked as “delivered”, it is possible that it has been deposited (letter box/mailbox) or left with a neighbour. In very rare cases, predominantly due to an inaccurate address, a consignment may not be assigned to the right recipient. You will subsequently receive an e-mail or SMS notification by mistake. The consignment will then be assigned to the correct recipient.

Click here to view the status of your consignment. This will take you straight to Track & Trace. If your consignment is currently going through the customs clearance process, please note that this may take several days. Thank you for your understanding.

Has your question not been answered? Complete the form

Private customers

• Online with registration up to 2 days prior to expiry:
  Change of address with forwarding
  Retain mail
  Redirect mail

• By phone on 0848 888 888  up to 2 days prior to expiry

• Online form up to 2 days prior to expiry:
  Upload copy of ID Amend forwarding orders

• Branch counte up to 2 days prior to expiry. ID required

Business customers

• Online with registration up to 2 days prior to expiry:
  Change of address with forwarding
  Retain mail
  Redirect mail

• Online form up to 2 days prior to expiry:
  Upload copy of power of representation (Commercial Register excerpt, etc.) and ID Amend forwarding orders

• Branch counte up to 2 days prior to expiry. Copy of power of representation (e.g. commercial register excerpt) and ID required

You can track the status of your consignment conveniently via our “My consignments” online service.

If you do not yet have a Customer Login, please register for one today.

National:

We can only carry out an enquiry for consignments with a barcode. Enquiries are possible under the following conditions for a period of up to one year after the item was first mailed:

• no delivery event is visible in Track & Trace
• the normal delivery time has elapsed by more than two days
• the recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start national enquiry

International:

We can carry out an enquiry only for consignments with a traceable consignment number. Enquiries can be initiated up to six months after posting.

You can track the status of your consignment conveniently via our “My consignments” online service. If no delivery event is listed there and the delivery time has passed by several working days, you as the sender can start an international enquiry. For more information, a video about the enquiry procedure is available to you on the same website.

In order for an enquiry to be undertaken, we require the following information and documents:

National

For registered letter- and parcel consignements

• Name, complete address and telephone number of the sender and recipient
• Detailed consignment contents
• Original costs of the consignment contents
• Consignment number
• Start national enquiry

International

You can track the status of your consignment conveniently via our “My consignments” online service.

If no delivery event is present and the delivery time has passed by several working days, the sender can start an international enquiry.

For enquiries regarding registered letters, PRIORITY Plus and parcel consignments, we require the following details:

• Consignment number
• Name, complete address and telephone number of the sender and recipient
• Detailed consignment contents
• Value of the contents of the consignment (material value)
• Weight of the consignment
• Copy of the mailing receipt or the waybill

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.

If you only carry out one address change without a forwarding order, consignments sent to the previous address will be returned to the sender with the remark “Left without providing address” even if the letter box at the previous address still displays your name.

To avoid this, use the “Forwarding” value-added service or allow us to pass on your address to third parties which already have your old address with our address update service. You can grant us your consent during the registration process (change of address with/without forwarding).

More information on forwarding mail can be found in “Change of address with forwarding”.

For consignments which have insufficient or no franking, the sender is charged for the shortfall together with a surcharge of CHF 1.00 per consignment. If the sender is unknown, the consignment is assessed and Swiss Post charges the shortfall to the recipient in the country of destination.

You can manage receipt of your consignment. If you have missed a consignment and it is not possible to collect it within the time specified with the collection note, you have four options:

• Deadline extension
• Second attempted delivery
• Forwarding
• Order an authorization

Find out more about the collection options for missed consignments.

Manage receipt of your consignments online.

Please call us.

For logistical reasons, registered letters and parcels can only be collected starting from the day after the notification is issued.

You can find more information under Options for receiving consignments and recipient services.

The CHF 300 exemption limit applies only to passenger transport, i.e. if you cross the border in person. The Federal Customs Administration has stipulated the following for freight transport: There is an exemption limit of CHF 5 for both VAT and customs duties. If this is exceeded, the goods must go through import customs clearance.

Exemption limit for...

...books, food (excluding alcohol) (2,5% VAT rate): CHF 200.00
...all other goods (7,7% VAT rate): CHF 65.00

If the value of the goods is higher than the exemption limit, the consignment must go through import customs clearance.

Note: As per Article 52 of the Federal Act on Value Added Tax, all services associated with importing are also subject to VAT, including postage.

Customs duties

Customs duties are calculated based on the customs tariff number (type of goods) and the weight. If the charges exceed CHF 5, the goods undergo import customs clearance regardless of the value of the goods.

For more information, see import customs clearance.