For logistical reasons, registered letters and parcels can only be collected starting from the day after the notification is issued.

You can find more information under Options for receiving consignments and recipient services.

It is our aim to ensure the service runs smoothly. However, mistakes are sometimes made. Contact us with your complaint so that we can take action to prevent this from happening in the future. However, please note that private delivery businesses also deliver consignments in larger cities and conurbations. As such, you may find that consignments arrive in your letter box despite setting up an order with Swiss Post.

Private customers

• Online with registration up to 2 days prior to expiry:
  Change of address with forwarding
  Retain mail
  Redirect mail

• By phone on 0848 888 888  up to 2 days prior to expiry

• Online form up to 2 days prior to expiry:
  Upload copy of ID Amend forwarding orders

• Branch counte up to 2 days prior to expiry. ID required

Business customers

• Online with registration up to 2 days prior to expiry:
  Change of address with forwarding
  Retain mail
  Redirect mail

• Online form up to 2 days prior to expiry:
  Upload copy of power of representation (Commercial Register excerpt, etc.) and ID Amend forwarding orders

• Branch counte up to 2 days prior to expiry. Copy of power of representation (e.g. commercial register excerpt) and ID required

Please note that every block in the code consists of numbers and letters.

Domestic consignments: Call the Swiss Post Contact Center and have your code at hand.

International consignments: This may be a non-registered international consignment without a domestic consignment number. Unfortunately, recipient services cannot be ordered online for this consignment category. Please call the Swiss Post Contact Center on 0848 48 48 47 for more information.

Please check in Consignments. If the consignment is marked as “delivered”, it is possible that it has been deposited (letter box/mailbox) or left with a neighbour. In very rare cases, predominantly due to an inaccurate address, a consignment may not be assigned to the right recipient. You will subsequently receive an e-mail or SMS notification by mistake. The consignment will then be assigned to the correct recipient.

It is possible that the delivery was cancelled or that a delivery was recorded accidentally. Under Track consignments. If the consignment is also marked as “delivered” here, please contact Customer Service (Tel: +41 848 88 88 88).

You can track the status of your consignment conveniently via our “My consignments” online service.

If you do not yet have a Customer Login, please register for one today.

Click here to view the status of your consignment. This will take you straight to Track & Trace. If your consignment is currently going through the customs clearance process, please note that this may take several days. Thank you for your understanding.

Has your question not been answered? Complete the form

Please call us.

We offer you the chance to manage receipt of your postal items. On a one-off basis or permanently.

More information: https://www.post.ch/en/receiving-mail/manage-receipt-of-mail

Notification (SMS, e-mail or with a push notification from your Post-App) on a matching consignment will be made the previous day, for a PostPac Economy usually during the day, normally between 6 p.m. and 10 p.m. for a PostPac Priority. The recipient can change the delivery options until midnight. Swiss Post tries to take account of orders received later, but cannot guarantee this. The time is the same for all services.

You can also use “My consignments” to receive advance information on parcels and registered letters.

Yes. With a form of identification and a notarized authorization, you can issue a forwarding or retention order for a third party at any branch counter.

If you only carry out one address change without a forwarding order, consignments sent to the previous address will be returned to the sender with the remark “Left without providing address” even if the letter box at the previous address still displays your name.

To avoid this, use the “Forwarding” value-added service or allow us to pass on your address to third parties which already have your old address with our address update service. You can grant us your consent during the registration process (change of address with/without forwarding).

More information on forwarding mail can be found in “Change of address with forwarding”.

Orders can be given an end date or left to run until revoked.

You can choose from two different variants for how you wish to receive your mail directly after your move under “Receiving mail” > “Relocation” : Relocation

There are three options for issuing us with your forwarding order.

Issue the order online

You can place your order online at any time. To do so, you simply require a Swiss Post Customer Login verified by mail.

If you do not have a Swiss Post Customer Login and do not wish to register, the following two options for issuing an order are available to you:

Issue the order at the counter

You can place your order at the counter of your nearest Swiss Post branch. Please ensure you bring a valid ID with you.

Issue the order using a form

You will also find a solution in a branch with partner. On request, you can obtain the necessary forms to place your order. Please observe the notes when filling in, signing and sending back the form to us, and include a copy of your ID in the enclosed envelope.

In order for an enquiry to be opened, we require the following information and documents:

Domestic enquiry

For registered letters and parcels:

• Names, complete addresses and telephone numbers of the sender(s) and recipient(s)
• Detailed consignment contents
• Original costs
• Consignment number

Start a domestic enquiry

International enquiry

You can track the status of your consignment conveniently via our “My consignments” online service.

If no delivery event is available and the delivery time has been exceeded by several working days, the sender can start an enquiry.

For enquiries regarding registered letters, PRIORITY Plus and parcel consignments, we require the following details:

• Consignment number
• Names, complete addresses and telephone numbers of the sender(s) and recipient(s)
• Detailed consignment contents
• Value of the contents of the consignment (material value)
• Weight of the consignment
• Copy of the mailing receipt or the waybill

In the case of a disputed delivery, we require written confirmation from the recipient that the delivered consignment has not been received.

National:

We can only carry out an enquiry for consignments with a barcode. Enquiries are possible under the following conditions for a period of up to one year after the item was first mailed:

• no delivery event is visible in Track & Trace
• the normal delivery time has elapsed by more than two days
• the recipient confirms (orally or in writing, e.g. by e-mail) that he or she has not received the consignment.

Start national enquiry

International:

We can carry out an enquiry only for consignments with a traceable consignment number. Enquiries can be initiated up to six months after posting.

You can track the status of your consignment conveniently via our “My consignments” online service. If no delivery event is listed there and the delivery time has passed by several working days, you as the sender can start an international enquiry. For more information, a video about the enquiry procedure is available to you on the same website.

Report the damage at your branch within 8 days of delivery. We will create a report there and check whether you are entitled to compensation.

Please bring the following with you:

Consignment contents
Packaging
All available delivery documents (invoice, delivery note, etc.)

As the recipient

Please contact the sender of your consignment.

As the sender

More information about delivery times:

Delivery times for international consignments

You can submit enquiries here:

Domestic consignments

International consignments