Delivery on the next working day (Monday to Friday; no delivery on Saturday). The day of delivery may vary due to general and regional public holidays.

For registered mail to be delivered on the following working day, it must be handed over by the close of business.

Locations and opening hours

You can also post registered mail at My Post 24 terminals or any letter box with Registered Prepaid. In both instances, the last collection time applies. You can find this information on the My Post 24 terminals or on the letter box. If you post your registered mail at a later time, the next day will be the day of posting.

Registered mail must contain the following elements:

• Barcode: You can ask Swiss Post staff at the branch to affix the barcode, or order labels with the barcode from the Postshop. These labels are called Registered Prepaid.
• Sender address: This must be legible on the consignment. 

Otherwise, the regular design requirements for letters apply.

Are you a business customer with a billing relationship? The customer number can be read from the individual barcode or the PP impression. If you have any questions, please get in touch with the Swiss Post Contact Center.

More information

Swiss Post is liable for up to CHF 500.00 if it loses, damages or fails to deliver the item correctly. If the consignment is delivered late, Swiss Post is solely liable for transport costs.

You can find more detailed information in the GTC for Postal Service:

• GTC “Postal Services for Private Customers” (PDF, 82.7 KB)[Media | Not Accessible]
• GTC “Postal Services for Business Customers” (PDF, 96.5 KB)[Media | Not Accessible]

Special characteristics

Swiss Post Ltd only accepts liability for Registered Prepaid if the consignment is visible in its electronic track & trace system, or if you can provide evidence of posting. You will receive this documentation if you post the registered mail at the counter or at a My Post 24 terminal.

For business customers with a billing relationship, content limits apply when sending valuables by registered mail. If the limits are exceeded, Swiss Post shall accept no liability.

With the “Track consignments” online service, you can track the progress of your registered letters along the entire route.

If the registered letter cannot be collected or accepted, Swiss Post will return the consignment by registered mail. This will cost the sender CHF 5.30 and take up to two working days.

For business customers – “Return as unregistered”: You do not want the return to be sent as registered mail and without liability? In combination with the data matrix code, you can affix the note “Return as unregistered” to the consignment. The consignment will then be returned within 7 working days as a “taxable return”. This will cost the sender CHF 0.55. There is no consignment tracking.

More information

Make sure you post your registered mail or Registered Prepaid as follows:

• The registered mail should be in a sealed envelope.
• The sender must be indicated on the envelope.
• Business customers with a billing relationship who wish to post their registered mail ready to send must do so at a business customer counter, at a branch or during a collection. The mail is posted together with the barcode lists and delivery notes.