Time slot delivery
Customers control their own deliveries

There is a margin of 5 minutes over or under the defined time slot.

In the following cases, the time slot is deemed to be met even if the time of delivery documented is outside the time slot selected:

• Delivery to My Post 24 terminals or PickPost points, to letter box systems (where there is no home delivery), to P.O. boxes as poste restante
• Delivery to business customers with special delivery using a Swiss Post delivery list
• Recipient instructions
• Forwarded and return shipments

Swiss Post bears no responsibility in the event of delays. In the event of non-provision of the “time slot delivery” service, the costs of this service may be refunded exceptionally, unless the non-provision is due to weather conditions, traffic conditions or other reasons for which Swiss Post is not responsible.

The sender must notify Swiss Post of the failure to provide the “time slot delivery” service in writing within 30 days of the day on which the time slot delivery was not carried out correctly.

Recipient instructions are expressly reserved for the delivery of consignments (General Terms and Conditions “Postal Services” for business customers (PDF, 106 KB)).

If the recipient has placed a forwarding order, the “time slot delivery” consignments are delivered during the normal delivery round, without adhering to the time slot.

Undeliverable or unwanted items are returned to the sender, subject to payment, during the delivery round, without adhering to the time slot.

There is a margin of 5 minutes over or under the time for meeting the defined time slot.

The distribution zone depends on the chosen delivery time:

• The delivery time slots 9 a.m. to 12 noon and 11 a.m. to 2 p.m. are available throughout Switzerland and in Liechtenstein.
• The delivery time slots from 12 noon to 5 p.m. and from 4.30 p.m. to 9 p.m. are available for around 95% of households in Switzerland and Liechtenstein.
• The delivery time slots from 4.30 p.m. to 6 p.m., 5.30 p.m. to 7 p.m., 6.30 p.m. to 8 p.m. and 7.30 p.m. to 9 p.m. are available for around 70% of households in Switzerland and Liechtenstein.

If the recipient is not at home and the consignment cannot be left in the mailbox, a collection note will be sent for consignments with the time slots 9 a.m. to 12 noon, 11 a.m. to 2 p.m. and 12 noon to 5 p.m. Consignments with time slots from 4.30 p.m. will be delivered on the next working day (from Monday to Friday). The time slot is no longer valid.